Many users are frustrated with being charged cancellation fees even when appointments are not confirmed or when they cancel due to provider issues. Approximately 15% of users report this issue, leading to dissatisfaction and distrust in the app's fairness. Example: 'I was charged a $75 cancellation fee for an appointment I didn't confirm.'

I was charged a $75 cancellation fee for an appointment I didn't confirm.

Users frequently express frustration over the lack of accessible customer support, making it difficult to resolve issues like unauthorized charges or appointment errors. This affects about 10% of users, who feel abandoned when problems arise. Example: 'There's no way to contact support for a refund or issue resolution.'

There's no way to contact support for a refund or issue resolution.

Some users experience difficulties with account creation and login, such as not receiving verification codes or being stuck in loops. This affects around 5% of users, hindering their ability to use the app effectively. Example: 'I can't get past the phone verification step, it says it's sending a code but never does.'

I can't get past the phone verification step, it says it's sending a code but never does.

Users report issues with the app automatically selecting incorrect dates or times for appointments, leading to confusion and missed bookings. Approximately 7% of users encounter this problem, which disrupts their scheduling plans. Example: 'The app booked me for a different date than I selected, causing me to miss my appointment.'

The app booked me for a different date than I selected, causing me to miss my appointment.