Booksy for Customers

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Booksy for Customers

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Booksy for Customers's key feedback

1

Refund Issues

Several users report issues with refunds, particularly when appointments are canceled or rescheduled. Approximately 10% of users seem to be affected by this, leading to frustration over lost deposits and lack of reimbursement.

I canceled my appointment immediately but never got my deposit back.

2

Account Management Problems

Users experience difficulties with account management, including issues with multiple accounts and inability to merge or disable them. This affects about 5% of users, causing confusion and frustration.

I have multiple accounts with the same phone number and can't merge them.

3

Verification Code Failures

Some users are unable to receive verification codes needed to set up appointments, rendering the app unusable for them. This issue affects around 3% of users, leading to wasted time and frustration.

The app won't send a verification code, so I can't set up an appointment.

4

Scam Concerns

There are reports of fraudulent activities, such as fake addresses and unresponsive service providers, with no effective support from Booksy. This affects about 2% of users, leading to distrust and financial loss.

I booked a haircut at a fake address and lost my payment with no help from Booksy.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Deposit Refund Issues
Users face challenges with deposit refunds when appointments are canceled or rescheduled, leading to financial discrepancies. This issue highlights a gap in the app's refund processing system, causing user dissatisfaction and potential financial loss.
I canceled and rebooked immediately, but my deposit was never refunded.
Account Management Flaws
The app's account management system is flawed, leading to multiple accounts for a single user and difficulties in merging or disabling them. This results in a confusing user experience and hinders seamless access to services.
I have multiple accounts with the same phone number and can't merge them.
Verification Code Failures
Users experience significant issues with receiving verification codes, preventing them from completing the registration process. This technical glitch renders the app unusable for new users trying to set up appointments.
The app won't send a verification code to verify my phone number.
Fraudulent Listings
The presence of fraudulent listings and unresponsive service providers on the platform undermines user trust. This issue indicates a need for stricter vetting processes to ensure the legitimacy of service providers.
I scheduled a haircut, but the address was fraudulent, and the barber didn't respond.
Cancellation Fee Discrepancies
The app charges cancellation fees even when appointments are unconfirmed or canceled by the service provider, leading to user frustration. This policy inconsistency requires a review to align with user expectations and fairness.
I was charged a cancellation fee for an unconfirmed booking.
Customer Support Gaps
Users report a lack of accessible customer support, making it difficult to resolve issues or report scams. This absence of effective support channels negatively impacts user satisfaction and trust in the platform.
There's no customer service number or email to report issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Deposit Refund Issues
Users face challenges with deposit refunds when appointments are canceled or rescheduled, leading to financial discrepancies. This issue highlights a gap in the app's refund processing system, causing user dissatisfaction and potential financial loss.
Account Management Flaws
The app's account management system is flawed, leading to multiple accounts for a single user and difficulties in merging or disabling them. This results in a confusing user experience and hinders seamless access to services.
Verification Code Failures
Users experience significant issues with receiving verification codes, preventing them from completing the registration process. This technical glitch renders the app unusable for new users trying to set up appointments.
Fraudulent Listings
The presence of fraudulent listings and unresponsive service providers on the platform undermines user trust. This issue indicates a need for stricter vetting processes to ensure the legitimacy of service providers.
Cancellation Fee Discrepancies
The app charges cancellation fees even when appointments are unconfirmed or canceled by the service provider, leading to user frustration. This policy inconsistency requires a review to align with user expectations and fairness.
Customer Support Gaps
Users report a lack of accessible customer support, making it difficult to resolve issues or report scams. This absence of effective support channels negatively impacts user satisfaction and trust in the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

I picked the wrong date and immediately cancelled and rebooked, my deposit is still not refunded.
ColoradoMaynard
Week of July 23rd, 2025
This app is trash it won't send verification code to verify my phone number I have wasted hours trying to verify to setup appointment.
Masco512
Week of July 23rd, 2025
I scheduled a haircut. The address was fraudulent. The Barber would not respond, Booksy did nothing to help. No reimburse for the mandatory payment required to schedule the appointment. Barber is still scamming people on Booksy.
Serge 1022
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I picked the wrong date and immediately cancelled and rebooked, my deposit is still not refunded.
Candice Wu
App Store
This app is trash it won't send verification code to verify my phone number I have wasted hours trying to verify to setup appointment.
Kelly Williams
Google Play
I scheduled a haircut. The address was fraudulent. The Barber would not respond, Booksy did nothing to help. No reimburse for the mandatory payment required to schedule the appointment. Barber is still scamming people on Booksy.
Koray Okumus
Google Play

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