Bolt: Request a Ride

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Bolt: Request a Ride's key feedback

Driver Cancellations

Many users report frequent driver cancellations, leading to frustration and unreliability. Approximately 20% of users experience this issue, which significantly impacts their ability to rely on the service for timely transportation.

I waited 17 minutes for a driver, only for them to cancel without any explanation.

Inaccurate Pricing

Users frequently encounter discrepancies between the estimated fare and the final charge, often paying more than expected. This issue affects around 15% of users, causing dissatisfaction and a lack of trust in the app's pricing transparency.

The app shows one price, but I end up paying more due to unexpected charges.

Poor Customer Support

Customers express frustration with unhelpful and slow customer support, which fails to resolve issues effectively. About 10% of users report this problem, leading to a negative perception of the company's commitment to customer service.

Customer service just repeats non-related information and is not helpful at all.

Driver Behavior

Some users have experienced unprofessional or rude behavior from drivers, which affects their overall experience. This issue impacts approximately 5% of users, highlighting the need for better driver vetting and training.

The driver was extremely rude and yelled at me for no reason.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber

Uber receives mixed feedback with many users praising the friendly and professional drivers, while others criticize the app's navigation issues and unexpected fare changes. Some users report problems with customer support and account security.

#2 RUNNER UP

Bolt: Request a Ride

Bolt is appreciated for its friendly drivers and convenient service, but users express concerns about fare discrepancies and driver cancellations. Some users report issues with app functionality and customer support.

#3 Straggler

Lyft

Lyft is generally well-received for its reasonable pricing and reliable service, with users appreciating the courteous drivers. However, some users experience issues with ride cancellations and app navigation, leading to frustration.

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Nuggets

Major Highlights of the Week

Driver Cancellations

Frequent driver cancellations lead to significant unreliability, with users experiencing multiple cancellations before securing a ride. This issue undermines the app's reliability, especially in time-sensitive situations.

I had to wait 30 minutes and experienced multiple cancellations before finally getting a ride.

Inaccurate Pricing

Users report discrepancies between the estimated fare and the final charge, often resulting in unexpected higher costs. This inconsistency in pricing transparency damages trust and user satisfaction.

The app showed one price, but I was charged more upon completion of the ride.

Customer Support Issues

Customer support is perceived as unresponsive and ineffective, with users facing delays and unhelpful responses when seeking assistance. This lack of effective support exacerbates user frustration during service issues.

Support took hours to respond and didn't address my issue effectively.

Driver Misconduct

Instances of driver misconduct, such as demanding extra cash or using incorrect vehicles, are reported, leading to safety and trust concerns. These behaviors compromise the user experience and app reputation.

The driver demanded more money than the app showed and refused to complete the ride.

App Functionality Flaws

Users experience app malfunctions, including crashes and inaccurate location tracking, which hinder the ride-booking process. These technical issues reduce the app's usability and reliability.

The app crashed multiple times, making it difficult to book a ride.

Tipping Limitations

The app's tipping feature is limited, preventing users from tipping drivers after a short window post-ride. This restriction frustrates users who wish to reward good service but are unable to do so in time.

I couldn't tip the driver because the app only allows it within 15 minutes after the ride.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Driver Cancellations

Inaccurate Pricing

Users report discrepancies between the estimated fare and the final charge, often resulting in unexpected higher costs. This inconsistency in pricing transparency damages trust and user satisfaction.

Customer Support Issues

Driver Misconduct

App Functionality Flaws

Users experience app malfunctions, including crashes and inaccurate location tracking, which hinder the ride-booking process. These technical issues reduce the app's usability and reliability.

Tipping Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unreliable with frequent driver cancellations, making it difficult to rely on for timely transportation. Customer support is unhelpful, often taking hours to respond and failing to address issues effectively.

Nate80abc

Drivers often cancel rides after accepting them, causing long wait times and frustration. The app needs to implement penalties for drivers who cancel without valid reasons to improve reliability.

Buster311

The app's estimated arrival times are inaccurate, often leading to longer waits than expected. This inconsistency makes it challenging to plan trips effectively, especially when on a tight schedule.

Tigerwalker

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Drivers often cancel rides after accepting them, causing long wait times and frustration. The app needs to implement penalties for drivers who cancel without valid reasons to improve reliability.

Kelly Williams

Google Play

The app's estimated arrival times are inaccurate, often leading to longer waits than expected. This inconsistency makes it challenging to plan trips effectively, especially when on a tight schedule.

Koray Okumus

Google Play

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User Experience Report

Report Date

Bolt: Request a Ride

Top Insights This Week

Driver Cancellations

Inaccurate Pricing

Poor Customer Support

Driver Behavior

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts