Blue Apron

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Blue Apron's key feedback

App Glitches

Many users report that the Blue Apron app is glitchy, with issues such as crashing, errors when saving changes, and problems with loading data. Approximately 15% of users seem to be affected by these technical difficulties, which hinder their ability to manage orders effectively.

The app keeps crashing and won't let me change my delivery options.

Difficult Cancellation

A significant number of users find it challenging to cancel their subscriptions, with the process being described as intentionally difficult. This issue affects around 10% of users, leading to frustration and unwanted charges.

It's nearly impossible to cancel the subscription, and they keep charging me.

Delivery Issues

Users frequently experience problems with late deliveries, missing ingredients, or damaged packaging. This affects about 12% of users, causing inconvenience and dissatisfaction with the service.

My deliveries are often late, and sometimes ingredients are missing or spoiled.

Customer Service Problems

Some users report poor customer service experiences, including unresponsive support and inadequate resolutions to issues. Approximately 8% of users express dissatisfaction with the customer service provided.

Customer service is unresponsive, and they didn't resolve my issue with missing ingredients.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

HelloFresh

HelloFresh receives praise for its variety of recipes, ease of use, and quality ingredients. However, some users report issues with delivery and customer service, as well as difficulties in canceling subscriptions.

#2 RUNNER UP

Blue Apron

Blue Apron is appreciated for its quality ingredients, variety of recipes, and user-friendly app. However, users express frustration with the difficulty of canceling subscriptions and occasional app glitches.

#3 Straggler

Home Chef

Home Chef is favored for its delicious meals, ease of preparation, and good customer service. Some users, however, report issues with delivery and packaging, as well as difficulties in canceling subscriptions.

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Nuggets

Major Highlights of the Week

App Glitches

The app frequently crashes and fails to load essential features, causing frustration and hindering user experience. Users are unable to make changes to their orders or access account settings due to persistent errors.

The app keeps crashing whenever I try to change my meals after the latest update.

Cancellation Issues

Users find it extremely difficult to cancel their subscriptions, with the process being intentionally convoluted and lacking clear instructions. This leads to unwanted charges and a negative perception of the service.

I can't find a way to cancel my subscription, and they keep charging me.

Delivery Delays

Frequent delivery delays result in spoiled food, causing dissatisfaction and additional costs for users who have to replace meals. The lack of timely notifications exacerbates the issue.

My delivery was late, and the food arrived spoiled, but I received no notification.

Customer Service

Customer service is unresponsive and unhelpful, failing to address issues like missing ingredients or delivery problems effectively. This lack of support leaves users feeling neglected and frustrated.

I reported missing ingredients, but customer service never responded.

Subscription Model Confusion

The subscription model is unclear, leading to unexpected charges and deliveries. Users are often unaware of how to manage their orders effectively, resulting in unwanted meals and financial strain.

I was charged for meals I didn't order because the subscription model is confusing.

Meal Selection Problems

The app disregards user preferences, sending meals that do not align with dietary restrictions or personal tastes. This oversight leads to wasted food and dissatisfaction with the service.

Despite setting my preferences, I keep receiving meals with ingredients I can't eat.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Glitches

Cancellation Issues

Delivery Delays

Frequent delivery delays result in spoiled food, causing dissatisfaction and additional costs for users who have to replace meals. The lack of timely notifications exacerbates the issue.

Customer Service

Subscription Model Confusion

The subscription model is unclear, leading to unexpected charges and deliveries. Users are often unaware of how to manage their orders effectively, resulting in unwanted meals and financial strain.

Meal Selection Problems

The app disregards user preferences, sending meals that do not align with dietary restrictions or personal tastes. This oversight leads to wasted food and dissatisfaction with the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly, and I love the variety of recipes. It's easy to navigate and manage my orders, but I wish there was less plastic in the packaging.

Domiknitrix

The app is glitchy and makes it difficult to cancel or change orders. I've had issues with missing ingredients and poor customer service when trying to resolve them.

Jeremiah Baughman

I love the convenience and quality of Blue Apron meals, but the app's recent updates have made it harder to see my selected meals and manage my account. Please bring back the previous layout.

Nicole Dumond

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly, and I love the variety of recipes. It's easy to navigate and manage my orders, but I wish there was less plastic in the packaging.

Candice Wu

App Store

The app is glitchy and makes it difficult to cancel or change orders. I've had issues with missing ingredients and poor customer service when trying to resolve them.

Kelly Williams

Google Play

I love the convenience and quality of Blue Apron meals, but the app's recent updates have made it harder to see my selected meals and manage my account. Please bring back the previous layout.

Koray Okumus

Google Play

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User Experience Report

Report Date

Blue Apron

Top Insights This Week

App Glitches

Difficult Cancellation

Delivery Issues

Customer Service Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts