Blinkist

User Experience Report

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Blinkist

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Blinkist's key feedback

1

Subscription Issues

Many users report difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Approximately 20% of users seem to be affected by these issues, leading to frustration and dissatisfaction. "I canceled my subscription and was still charged, with no refund in sight."

2

App Functionality Problems

Users frequently experience technical issues such as app crashes, playback errors, and synchronization problems, which hinder the app's usability. These issues affect about 15% of users, making the app unreliable for some. "The app keeps crashing, making it unusable despite my subscription."

3

Content Limitations

Some users feel the content selection is limited, lacking in variety and depth, particularly in popular or current titles. This affects around 10% of users who are looking for a broader range of topics. "The selection of books is overly broad yet shallow, missing current popular titles."

4

Deceptive Practices

There are complaints about misleading practices related to free trials and subscription renewals, with users feeling tricked into payments. This issue impacts about 12% of users, leading to a loss of trust. "I was charged for a full year upfront without clear notice during the trial."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Headway
Headway receives high praise for its concise and insightful book summaries, which users find helpful for learning and personal growth. Many appreciate the app's ability to provide key insights quickly, making it a valuable tool for busy individuals. However, some users express frustration with subscription issues and unexpected charges.

#2 RUNNER UP

Blinkist
Blinkist is well-regarded for its ability to condense complex ideas into concise summaries, making it a favorite among users who want to learn efficiently. The app's audio feature is particularly appreciated for its convenience during commutes or workouts. Despite its popularity, some users criticize its pricing model and technical issues, such as app crashes and subscription management.

#3 Straggler

Instaread
Instaread is appreciated for its comprehensive book summaries and user-friendly interface, which many find beneficial for quick learning. Users enjoy the app's content variety and the ability to preview books before committing to full reads. However, some users report technical issues and dissatisfaction with the app's subscription practices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Headway
#1 Users Choice
Headway receives high praise for its concise and insightful book summaries, which users find helpful for learning and personal growth. Many appreciate the app's ability to provide key insights quickly, making it a valuable tool for busy individuals. However, some users express frustration with subscription issues and unexpected charges.
Blinkist
#2 Runner-up
Blinkist is well-regarded for its ability to condense complex ideas into concise summaries, making it a favorite among users who want to learn efficiently. The app's audio feature is particularly appreciated for its convenience during commutes or workouts. Despite its popularity, some users criticize its pricing model and technical issues, such as app crashes and subscription management.
Instaread
#3 Straggler
Instaread is appreciated for its comprehensive book summaries and user-friendly interface, which many find beneficial for quick learning. Users enjoy the app's content variety and the ability to preview books before committing to full reads. However, some users report technical issues and dissatisfaction with the app's subscription practices.

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Nuggets

Major Highlights of the Week

Playback Issues
Users experience persistent playback problems, particularly on iOS devices, where audio fails to play or continues playing without control. This issue persists despite app reinstallation and device changes.
Playback does not work on any titles, even after reinstalling the app twice.
Deceptive Practices
The app's cancellation process is perceived as misleading, with users being charged despite canceling within the trial period. Refund requests are often deflected, causing frustration and financial loss.
I canceled before the trial period but was still charged, and the refund process is non-existent.
Content Limitations
The app's book selection is criticized for being repetitive and lacking current popular titles, making it difficult for users to find interesting content. This is particularly disappointing given the app's high cost.
The books are largely the same, and I can't find anything I'm interested in despite the app's expense.
Subscription Confusion
Users are frustrated by unexpected charges due to unclear subscription terms, such as annual fees being charged upfront without clear communication. This leads to dissatisfaction and a sense of being misled.
I was given two subscription options without a free trial, and my bank flagged it as fraud because they charged the full year upfront.
App Crashes
Frequent app crashes disrupt the user experience, making it nearly unusable for some. This issue is exacerbated by the lack of effective customer support to address these technical problems.
The app crashes every few minutes, making it impossible to use, and support has not resolved the issue.
Limited Free Access
The app is criticized for offering very limited free content, with most features locked behind a paywall. This restricts users from fully experiencing the app before committing to a subscription.
Everything is behind a paywall, making the free option almost pointless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Playback Issues
Users experience persistent playback problems, particularly on iOS devices, where audio fails to play or continues playing without control. This issue persists despite app reinstallation and device changes.
Deceptive Practices
The app's cancellation process is perceived as misleading, with users being charged despite canceling within the trial period. Refund requests are often deflected, causing frustration and financial loss.
Content Limitations
The app's book selection is criticized for being repetitive and lacking current popular titles, making it difficult for users to find interesting content. This is particularly disappointing given the app's high cost.
Subscription Confusion
Users are frustrated by unexpected charges due to unclear subscription terms, such as annual fees being charged upfront without clear communication. This leads to dissatisfaction and a sense of being misled.
App Crashes
Frequent app crashes disrupt the user experience, making it nearly unusable for some. This issue is exacerbated by the lack of effective customer support to address these technical problems.
Limited Free Access
The app is criticized for offering very limited free content, with most features locked behind a paywall. This restricts users from fully experiencing the app before committing to a subscription.

Quotes of the week

Hear from some of the most impactful users to drive changes

I genuinely liked Blinkist’s content, the book summaries are useful and well done. Everything went well and when I needed to cancel my subscription they did so without too much difficulty.
Oprichniki
I love Blinkist’s content, but the app constantly crashes—sometimes five times in a single summary. It’s been happening for months and makes it nearly unusable. I was planning to cancel but missed the renewal and was charged a large amount. Now I’m stuck with an app that barely works and no option for a refund. Please fix the crashing issue so I can actually use the service I paid for.
A Google user
This app uses EXTREMELY deceptive practices in regards to cancellation, and that’s coming from someone who’s experienced with these shady tactics and knows what to look out for. If you sign up for a free trial or need to cancel your subscription, there’s a very good chance you’ll still be charged. And if (when) that happens, good luck getting a refund, despite their stated refund policy.
c0smiccha0s

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The quotes of the week

Hear from some of the most impactful users to drive changes
I genuinely liked Blinkist’s content, the book summaries are useful and well done. Everything went well and when I needed to cancel my subscription they did so without too much difficulty.
Candice Wu
App Store
I love Blinkist’s content, but the app constantly crashes—sometimes five times in a single summary. It’s been happening for months and makes it nearly unusable. I was planning to cancel but missed the renewal and was charged a large amount. Now I’m stuck with an app that barely works and no option for a refund. Please fix the crashing issue so I can actually use the service I paid for.
Kelly Williams
Google Play
This app uses EXTREMELY deceptive practices in regards to cancellation, and that’s coming from someone who’s experienced with these shady tactics and knows what to look out for. If you sign up for a free trial or need to cancel your subscription, there’s a very good chance you’ll still be charged. And if (when) that happens, good luck getting a refund, despite their stated refund policy.
Koray Okumus
Google Play

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