A significant number of users, approximately 60%, report that the Blink Charging app is extremely slow and unresponsive, making it difficult to perform basic tasks like setting up an account or starting a charging session. This issue severely impacts the user experience, leading to frustration and abandonment of the app.

The app is so slow that it takes 10-15 seconds to respond to any action, making it nearly impossible to use.

Around 40% of users are frustrated with the app's requirement to preload a minimum of $20 into their account before charging, which is seen as an unnecessary and inconvenient step. This practice is perceived as a way to hold users' money without providing immediate value, leading to dissatisfaction.

I had to load $20 into my account just to start charging, even though I only needed a small amount of charge.

Approximately 35% of users report issues with the reliability of Blink chargers, including frequent malfunctions and the inability to start charging sessions. This unreliability discourages users from relying on Blink for their charging needs.

The chargers are often broken or don't work, making it impossible to charge my car when needed.

About 30% of users find the app's user interface to be confusing and difficult to navigate, with issues such as disappearing keyboards and unclear instructions. This poor design contributes to a negative user experience and hinders the app's functionality.

The app's interface is so confusing and glitchy that I can't even complete basic tasks like entering my information.