Bird — Ride Electric

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Bird — Ride Electric's key feedback

Overcharging Issues

Many users report being overcharged for their rides, with unexpected fees and charges that are not clearly explained in the app. This issue affects approximately 30% of users, leading to frustration and distrust in the service.

I was charged $22 for a short ride that should have cost much less, and customer service was unhelpful.

App Malfunctions

The app frequently experiences technical issues, such as failing to unlock scooters, not ending rides properly, and crashing. These problems affect about 25% of users, making the service unreliable.

The app wouldn't let me end my ride, and I was charged for extra time while trying to fix it.

Poor Customer Support

Users often find it difficult to reach customer support for resolving issues, with many reporting unhelpful or automated responses. This affects around 20% of users, leaving them feeling unsupported.

I couldn't get a refund because customer support was just a bot that didn't help at all.

Scooter Availability and Condition

There are frequent complaints about scooters being unavailable, in poor condition, or not functioning properly. This issue impacts about 15% of users, leading to dissatisfaction with the service.

I tried multiple scooters, and none of them worked, which was very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lime

Lime receives mixed feedback with users praising its convenience and reliability, especially in urban areas, but criticizing its pricing and occasional technical issues. Many users appreciate the customer support and the availability of bikes, though some express frustration with unexpected charges and app glitches.

#2 RUNNER UP

Bird — Ride Electric

Bird receives polarized feedback, with users appreciating the fun and convenience of the scooters, but many complain about technical issues, unexpected charges, and poor customer support. While some users find the service indispensable, others are frustrated by app malfunctions and pricing concerns.

#3 Straggler

Spin

Spin is criticized for its unreliable app and technical issues, with users frequently encountering problems with payments and ride termination. While some users find the scooters convenient, many express dissatisfaction with the customer service and unexpected charges, leading to a generally negative perception.

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Nuggets

Major Highlights of the Week

Inaccurate Pricing

Users are frequently overcharged due to unclear pricing structures and hidden fees, leading to unexpected high costs. This issue is exacerbated by the app's failure to clearly communicate pricing details upfront.

I was charged $22 for a ride that should have cost much less, with no clear explanation of the charges.

Parking Issues

The app's parking restrictions and inaccurate geofencing often prevent users from ending rides, resulting in prolonged charges and user frustration. This problem is compounded by the lack of clear guidance on parking zones.

I couldn't end my ride because the app wouldn't recognize the parking zone, leading to extra charges.

App Malfunctions

Frequent app crashes and connectivity issues prevent users from starting or ending rides, causing inconvenience and financial loss. These technical problems undermine the reliability of the service.

The app crashed multiple times, and I couldn't end my ride, resulting in additional charges.

Customer Support Gaps

Users face significant challenges in reaching customer support, with automated responses failing to resolve issues effectively. This lack of accessible support exacerbates user dissatisfaction.

I couldn't get any help from customer support when I was overcharged, and the automated responses were unhelpful.

Scooter Reliability

Many scooters are reported as non-functional or poorly maintained, leading to safety concerns and interrupted rides. This inconsistency in scooter quality affects user trust and satisfaction.

The scooter stopped working mid-ride, and I had to walk it back, which was frustrating and unsafe.

Payment System Flaws

The app's payment system often fails, with users experiencing unauthorized charges and difficulties in processing payments. This issue is compounded by the app's inability to handle multiple payment methods effectively.

I was charged multiple times for a ride, and the app wouldn't accept my payment method, causing a lot of frustration.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inaccurate Pricing

Parking Issues

App Malfunctions

Frequent app crashes and connectivity issues prevent users from starting or ending rides, causing inconvenience and financial loss. These technical problems undermine the reliability of the service.

Customer Support Gaps

Users face significant challenges in reaching customer support, with automated responses failing to resolve issues effectively. This lack of accessible support exacerbates user dissatisfaction.

Scooter Reliability

Many scooters are reported as non-functional or poorly maintained, leading to safety concerns and interrupted rides. This inconsistency in scooter quality affects user trust and satisfaction.

Payment System Flaws

Quotes of the week

Hear from some of the most impactful users to drive changes

The Bird scooters around my apartment beep constantly when not in use. It’s ridiculously annoying and can’t be a good use of battery life either.

Crasher151555

Week of July 22nd, 2025

I just took a scooter to a destination that was closer to me on foot than it was from the nearest allowed parking zone. I spent more time circling around trying to figure out where to end the ride than I did actually riding the thing. Deleted the app immediately after.

whoisthisinchat

Week of July 22nd, 2025

Whomever is letting these updates get pushed needs fired from their job. App barely ever works now, payments and scooter scans rarely go through without multiple errors and my trips get overcharged when and if they do. Never have these issues with Lime. Hire new devs.

RichC1985

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The Bird scooters around my apartment beep constantly when not in use. It’s ridiculously annoying and can’t be a good use of battery life either.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Bird — Ride Electric

Top Insights This Week

Overcharging Issues

App Malfunctions

Poor Customer Support

Scooter Availability and Condition

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts