A significant number of users express frustration with Binance's customer support, citing long wait times and unhelpful responses. Approximately 30% of users report dissatisfaction with the support they receive, which often leaves their issues unresolved.

I spent hours trying to resolve a verification issue, but customer service was ineffective and unhelpful.

Many users face difficulties with the verification process, which is often described as cumbersome and prone to errors. This issue affects around 20% of users, who report being unable to complete verification despite providing all necessary information.

I've been trying to resolve a verification issue for over a month with no success.

Users frequently complain about high withdrawal fees and difficulties accessing their funds. Approximately 25% of users mention issues with withdrawing money, with some feeling that the fees are excessive and not clearly communicated.

I was charged a 35% fee for a basic withdrawal, which is outrageous.

A notable portion of users are frustrated by regional restrictions that prevent them from using the app. About 15% of users report being unable to access services due to their location, which is not always clearly communicated during the registration process.

I can't use the app in my state, but this wasn't made clear until after I signed up.