Binance: Buy Bitcoin & Crypto

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Binance: Buy Bitcoin & Crypto's key feedback

Customer Support Issues

Many users express frustration with Binance's customer support, citing long wait times and unhelpful responses. Approximately 30% of users report dissatisfaction with the support they receive, often feeling ignored or stuck in a loop of automated responses.

Customer service is terrible, after 3 days of 'please wait for our internal team' to review my login for my account.. still had no follow up.

Withdrawal Problems

A significant number of users face issues withdrawing funds, with some reporting that their money is effectively 'locked' due to high fees or system errors. This affects around 25% of users, leading to a perception of Binance as unreliable for fund access.

I can't withdraw my own money and I had to transfer my Bitcoins to another app and this sucking app charged me $85.

Verification Challenges

Users frequently encounter problems with the identity verification process, which is often described as cumbersome and prone to errors. About 20% of users report being unable to complete verification, preventing them from fully accessing the platform's features.

Unable to complete the identity check, support is not able to fix it.

High Fees

Many users complain about the high transaction and withdrawal fees, which they feel are not clearly communicated upfront. This issue affects approximately 15% of users, who feel that the fees are excessive compared to other platforms.

They charged $180 to convert from USDT to USD. Then I found out they block USD withdrawals.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Kraken: Buy Bitcoin & Crypto

Kraken receives high praise for its user-friendly interface, low fees, and reliable customer support. Users appreciate the ease of trading and the variety of features available, making it a preferred choice over other platforms.

#2 RUNNER UP

Crypto.com: Buy BTC, ETH

Crypto.com has a mixed reputation, with users appreciating its wide range of token offerings and ease of use, but criticizing its high fees and poor customer service. Many users report issues with account access and transaction delays, leading to frustration.

#3 Straggler

Binance: Buy Bitcoin & Crypto

Binance receives mixed feedback, with users praising its extensive range of cryptoassets and low trading fees, but expressing frustration over verification issues and poor customer support. Many users report difficulties with account access and withdrawal processes.

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Nuggets

Major Highlights of the Week

Verification Issues

Users face persistent problems with identity verification, often due to technical glitches that prevent successful completion. This results in prolonged account access delays and frustration.

I can't complete the identity check; support is not able to fix it.

Withdrawal Problems

Many users report difficulties withdrawing funds, with some experiencing high fees or blocked transactions, leading to concerns about fund accessibility and trust in the platform.

I can't withdraw my money; they keep it prisoner.

Customer Support Frustrations

The customer support system is criticized for being ineffective, with users experiencing long wait times and unhelpful responses, impacting overall user satisfaction.

Customer service is terrible, and my issue remains unresolved.

Regional Restrictions

Users are frustrated by regional restrictions that prevent app usage after account creation, leading to wasted time and concerns about data privacy.

I can't use the app in my state, but it didn't say that before I signed up.

High Transaction Fees

Users are dissatisfied with the high transaction fees, especially for withdrawals, which are perceived as excessive compared to other platforms.

They charged $40 to withdraw $200, which is crazy.

App Functionality Issues

Technical issues such as app crashes, login problems, and unresponsive features hinder the user experience, causing frustration and limiting app usability.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Issues

Users face persistent problems with identity verification, often due to technical glitches that prevent successful completion. This results in prolonged account access delays and frustration.

Withdrawal Problems

Many users report difficulties withdrawing funds, with some experiencing high fees or blocked transactions, leading to concerns about fund accessibility and trust in the platform.

Customer Support Frustrations

The customer support system is criticized for being ineffective, with users experiencing long wait times and unhelpful responses, impacting overall user satisfaction.

Regional Restrictions

Users are frustrated by regional restrictions that prevent app usage after account creation, leading to wasted time and concerns about data privacy.

High Transaction Fees

Users are dissatisfied with the high transaction fees, especially for withdrawals, which are perceived as excessive compared to other platforms.

App Functionality Issues

Technical issues such as app crashes, login problems, and unresponsive features hinder the user experience, causing frustration and limiting app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have withdrawn from USDT to two different addresses and both transactions were approved and successful from Binance. Although confirming both addresses were as they were supposed to be, funds were still not received to both receivers, and by that, I lost both of those two transactions that I did on the same day.

calacinko

I have been trying to resolve a verification issue for more than a month now and it's still not resolved. I would appreciate it if someone would get back to me to tell me you're working on it rather than leaving me on the support chat.

valereenaa

Absolutely abysmal experience. I spent over two agonizing hours trying to get a simple identity verification resolved, and despite all that time, the issue is still completely unresolved. The customer service representative was polite enough but utterly ineffective.

A Google user

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The quotes of the week

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Candice Wu

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Kelly Williams

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User Experience Report

Report Date

Binance: Buy Bitcoin & Crypto

Top Insights This Week

Customer Support Issues

Withdrawal Problems

Verification Challenges

High Fees

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts