BILT

User Experience Report

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BILT

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BILT's key feedback

1

Missing Instructions

A significant number of users report frustration with the app not providing instructions for their specific products, despite being directed to use the app by manufacturers. This issue affects approximately 20% of users, leading to wasted time and dissatisfaction.

I scanned the QR code for my grill, but the app had no instructions available.

2

App Responsiveness

Users frequently complain about the app's poor responsiveness, with issues like lagging, freezing, and difficulty in navigating the interface. This affects around 15% of users, making the app frustrating to use.

The app is so laggy and slow, it takes forever to load anything.

3

Preference for Paper

Many users express a preference for traditional paper instructions over the app, citing difficulties with using a small screen and the inconvenience of needing an internet connection. This sentiment is shared by about 10% of users.

I miss having paper instructions; using my phone for assembly is a hassle.

4

Incompatibility with Paper

Some users find the app's instructions incompatible with existing paper instructions, leading to confusion and wasted time. This issue affects approximately 5% of users, particularly those trying to use both formats simultaneously.

The app's steps didn't match the paper instructions, causing a lot of confusion.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

BILT
BILT receives mixed feedback with users praising its 3D interactive instructions and ease of use, but some criticize the app for not having instructions for all products and issues with the app's responsiveness.

#2 RUNNER UP

IKEA Place
IKEA Place is generally well-received for its user-friendly interface and convenience in shopping, though some users report issues with stock availability and login problems.

#3 Straggler

AssembleAR
AssembleAR is appreciated for its innovative use of augmented reality in presentations, but users often encounter technical issues such as app crashes and slow performance.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
BILT
#1 Users Choice
BILT receives mixed feedback with users praising its 3D interactive instructions and ease of use, but some criticize the app for not having instructions for all products and issues with the app's responsiveness.
IKEA Place
#2 Runner-up
IKEA Place is generally well-received for its user-friendly interface and convenience in shopping, though some users report issues with stock availability and login problems.
AssembleAR
#3 Straggler
AssembleAR is appreciated for its innovative use of augmented reality in presentations, but users often encounter technical issues such as app crashes and slow performance.

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Nuggets

Major Highlights of the Week

Missing Instructions
Users are frustrated when they cannot find instructions for their specific products, despite being directed to the app by QR codes or packaging. This leads to wasted time and a negative experience with the app.
I scanned the QR code for my grill, but the app had no instructions for it.
Paper Preference
Some users prefer traditional paper instructions over the app, citing difficulties with small screens and the inconvenience of using a phone for assembly. The app's suggestion to use expensive devices like iPads is seen as out of touch.
I can't believe they replaced paper instructions with an app; it's a nightmare on a small phone screen.
Incompatibility Issues
The app's instructions do not always align with paper instructions, causing confusion and wasted time during assembly. This lack of synchronization can lead to frustration and inefficiency.
The app's steps didn't match the paper instructions, wasting 20 minutes of my time.
Interface Frustrations
The app's touch interface is overly sensitive, making it difficult to zoom or move images without accidentally changing the view. This results in a frustrating user experience when trying to verify assembly details.
Zooming in to check a part's position took several frustrating minutes due to the app's touch sensitivity.
Sound Issues
Users experience problems with the app's audio, such as videos losing sound halfway through, which renders the app useless for certain installations. This technical glitch undermines the app's reliability.
Halfway through installing a garage door opener, the app's videos lost sound, making it useless.
App Charges
Despite being advertised as free, some users report unexpected charges when downloading or using the app. This discrepancy between marketing and user experience leads to distrust and dissatisfaction.
The app claimed to be free, but I was charged $14 to download it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Missing Instructions
Users are frustrated when they cannot find instructions for their specific products, despite being directed to the app by QR codes or packaging. This leads to wasted time and a negative experience with the app.
Paper Preference
Some users prefer traditional paper instructions over the app, citing difficulties with small screens and the inconvenience of using a phone for assembly. The app's suggestion to use expensive devices like iPads is seen as out of touch.
Incompatibility Issues
The app's instructions do not always align with paper instructions, causing confusion and wasted time during assembly. This lack of synchronization can lead to frustration and inefficiency.
Interface Frustrations
The app's touch interface is overly sensitive, making it difficult to zoom or move images without accidentally changing the view. This results in a frustrating user experience when trying to verify assembly details.
Sound Issues
Users experience problems with the app's audio, such as videos losing sound halfway through, which renders the app useless for certain installations. This technical glitch undermines the app's reliability.
App Charges
Despite being advertised as free, some users report unexpected charges when downloading or using the app. This discrepancy between marketing and user experience leads to distrust and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is smooth and I can see a lot of value in it. It just wasn’t compatible with the other instructions for the play set.
Rebecca Ruano
Week of May 15th, 2025
Just used Bilt instructions to install a Chamberlain belt drive garage door opener. Well-designed and implemented app, incredibly helpful!
Onceler-II
Week of May 15th, 2025
I do consider myself handy, but I get intimidated when it comes to certain projects. I used this for an electronic door keypad and it helped me walk through a few nuances I would have missed with just paper instructions.
BBurgott
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is smooth and I can see a lot of value in it. It just wasn’t compatible with the other instructions for the play set.
Candice Wu
App Store
Just used Bilt instructions to install a Chamberlain belt drive garage door opener. Well-designed and implemented app, incredibly helpful!
Kelly Williams
Google Play
I do consider myself handy, but I get intimidated when it comes to certain projects. I used this for an electronic door keypad and it helped me walk through a few nuances I would have missed with just paper instructions.
Koray Okumus
Google Play

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