Betterment

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Betterment

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Betterment's key feedback

1

Withdrawal Delays

Many users report significant delays when trying to withdraw funds, with some experiencing waits of over a week. This issue affects approximately 15% of users, causing frustration and inconvenience, especially during emergencies.

It took over a week to withdraw my money, which is unacceptable.

2

Identity Verification Issues

A number of users face problems with identity verification, preventing them from opening accounts or accessing their funds. This affects around 10% of users, leading to dissatisfaction and concerns about data security.

I provided all my personal information, but my identity verification was invalid, leaving me unable to open an account.

3

High Fees

Users express dissatisfaction with the fees charged by Betterment, which they feel are high relative to the returns. This issue impacts about 12% of users, who feel that the fees outweigh the benefits of using the platform.

The management fees are so high that they eat up any returns I might have made.

4

Customer Service Frustrations

Many users report poor customer service experiences, including slow response times and unhelpful interactions. This affects approximately 18% of users, leading to a lack of trust and increased frustration.

Customer service is unresponsive, and I can't get help with my account issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wealthfront
Wealthfront receives high praise for its user-friendly interface, high-yield savings account, and effective automation features. Users appreciate the ease of managing finances and the educational resources provided, although some express concerns about slow transfer times and occasional technical issues.

#2 RUNNER UP

Betterment
Betterment garners mixed feedback, with users appreciating its intuitive design, ease of use, and effective investment strategies. However, some users report issues with app crashes, slow customer service, and dissatisfaction with recent updates, leading to a decline in user experience.

#3 Straggler

Stash
Stash is well-regarded for its simplicity and educational resources, making it accessible for beginners. Users enjoy the ability to invest small amounts and the app's intuitive design, though some criticize the fees and difficulties in account management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wealthfront
#1 Users Choice
Wealthfront receives high praise for its user-friendly interface, high-yield savings account, and effective automation features. Users appreciate the ease of managing finances and the educational resources provided, although some express concerns about slow transfer times and occasional technical issues.
Betterment
#2 Runner-up
Betterment garners mixed feedback, with users appreciating its intuitive design, ease of use, and effective investment strategies. However, some users report issues with app crashes, slow customer service, and dissatisfaction with recent updates, leading to a decline in user experience.
Stash
#3 Straggler
Stash is well-regarded for its simplicity and educational resources, making it accessible for beginners. Users enjoy the ability to invest small amounts and the app's intuitive design, though some criticize the fees and difficulties in account management.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Identity Verification Issues
Users experience significant frustration with the identity verification process, which often results in account access being denied or delayed without clear communication or resolution. This creates a barrier to entry and erodes trust in the platform's security protocols.
I tried to open an account, but after providing all my personal information, it said my identity verification was invalid.
Withdrawal Delays
Customers face prolonged delays when attempting to withdraw funds, with some reporting waits of over a week. This inefficiency in fund accessibility undermines the app's promise of seamless financial management.
Tried to withdraw my funds, but it's taking a while, proceed with caution.
Misleading Returns
There are complaints about discrepancies between advertised and actual returns, with some users feeling misled by the reported portfolio performance. This misalignment damages credibility and user confidence in the investment strategies offered.
Betterment advertises returns that are significantly higher than your actual return.
High Fees
Users express dissatisfaction with the fee structure, particularly the $4 monthly fee for accounts under $20,000, which they feel erodes their investment gains. This fee model is perceived as punitive to smaller investors.
They charge a monthly fee to do nothing, the worst app! You will lose money here!
Customer Service Frustrations
The app's customer service is criticized for being unresponsive and unhelpful, with users struggling to get timely assistance or clear answers to their queries. This lack of support exacerbates user dissatisfaction and retention issues.
Customer service is worst and they think they are the police department.
App Functionality Issues
Users report frequent app crashes, login issues, and a lack of intuitive navigation, which hinder their ability to manage accounts effectively. These technical problems detract from the user experience and app reliability.
App stopped working, freezes at black page with its logo.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Identity Verification Issues
Users experience significant frustration with the identity verification process, which often results in account access being denied or delayed without clear communication or resolution. This creates a barrier to entry and erodes trust in the platform's security protocols.
Withdrawal Delays
Customers face prolonged delays when attempting to withdraw funds, with some reporting waits of over a week. This inefficiency in fund accessibility undermines the app's promise of seamless financial management.
Misleading Returns
There are complaints about discrepancies between advertised and actual returns, with some users feeling misled by the reported portfolio performance. This misalignment damages credibility and user confidence in the investment strategies offered.
High Fees
Users express dissatisfaction with the fee structure, particularly the $4 monthly fee for accounts under $20,000, which they feel erodes their investment gains. This fee model is perceived as punitive to smaller investors.
Customer Service Frustrations
The app's customer service is criticized for being unresponsive and unhelpful, with users struggling to get timely assistance or clear answers to their queries. This lack of support exacerbates user dissatisfaction and retention issues.
App Functionality Issues
Users report frequent app crashes, login issues, and a lack of intuitive navigation, which hinder their ability to manage accounts effectively. These technical problems detract from the user experience and app reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Betterment. I think it’s a great app for savings and passive investments. One thing I think it lacks though is for recurring deposits; I would love if they would allow you to choose what day you want your deposits to begin instead of them choosing it for you.
Josh_0824
After ditching Ally for very good reason, I searched and came across Betterment specifically for the Savings Buckets feature. This is the best way to save for specific needs and stop being reactive or charging to credit cards. Love this app. The one ask would be to allow people to sort buckets.
Samblnc
Betterment helps me save for many different goals, and doesn’t make me think too much about how to do it. I put in my goals and it recommends a portfolio and allocation for each and then I just deposit. It takes care of the rest, which is awesome.
Betterfan

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I love Betterment. I think it’s a great app for savings and passive investments. One thing I think it lacks though is for recurring deposits; I would love if they would allow you to choose what day you want your deposits to begin instead of them choosing it for you.
Candice Wu
App Store
After ditching Ally for very good reason, I searched and came across Betterment specifically for the Savings Buckets feature. This is the best way to save for specific needs and stop being reactive or charging to credit cards. Love this app. The one ask would be to allow people to sort buckets.
Kelly Williams
Google Play
Betterment helps me save for many different goals, and doesn’t make me think too much about how to do it. I put in my goals and it recommends a portfolio and allocation for each and then I just deposit. It takes care of the rest, which is awesome.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy