BetterMe: Health Coaching

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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BetterMe: Health Coaching

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BetterMe: Health Coaching's key feedback

1

Billing Issues

A significant number of users, approximately 30%, report unauthorized charges even after canceling their subscriptions. This issue is compounded by difficulties in reaching customer support for refunds, leading to frustration and distrust.

I canceled my subscription but was still charged, and customer service was unhelpful in resolving the issue.

2

Subscription Transparency

Around 25% of users feel misled by the app's subscription model, citing unexpected auto-renewals and hidden costs. Many users are unaware of the recurring nature of charges until they are billed, which they find deceptive.

I was charged for a subscription I didn't realize would auto-renew, and there was no prior notification.

3

Cancellation Difficulties

Approximately 20% of users experience challenges in canceling their subscriptions, with the process being described as cumbersome and unclear. This has led to continued billing and dissatisfaction among users.

I tried to cancel my subscription multiple times, but the app kept charging me.

4

Coaching Feature Disappointment

About 15% of users who upgraded to the coaching feature express dissatisfaction, stating that the service did not meet their expectations. They report receiving minimal guidance, which did not justify the additional cost.

I paid for the coaching feature but only received basic advice, which was not worth the extra money.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Noom
Noom receives praise for its psychological approach to weight loss, personalized coaching, and effective tracking features. However, users express frustration with its high cost and issues with customer service, particularly regarding billing and subscription management.

#2 RUNNER UP

BetterMe: Health Coaching
BetterMe is appreciated for its variety of workouts, personalized plans, and motivational features. However, users frequently criticize its subscription practices, customer service, and technical issues, which detract from the overall experience.

#3 Straggler

MyFitnessPal
MyFitnessPal is valued for its comprehensive food database and ease of tracking calories and macros. Nonetheless, recent changes requiring payment for previously free features and technical glitches have led to user dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Noom
#1 Users Choice
Noom receives praise for its psychological approach to weight loss, personalized coaching, and effective tracking features. However, users express frustration with its high cost and issues with customer service, particularly regarding billing and subscription management.
BetterMe: Health Coaching
#2 Runner-up
BetterMe is appreciated for its variety of workouts, personalized plans, and motivational features. However, users frequently criticize its subscription practices, customer service, and technical issues, which detract from the overall experience.
MyFitnessPal
#3 Straggler
MyFitnessPal is valued for its comprehensive food database and ease of tracking calories and macros. Nonetheless, recent changes requiring payment for previously free features and technical glitches have led to user dissatisfaction.

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Nuggets

Major Highlights of the Week

Cancellation Issues
Users face persistent billing after attempting to cancel subscriptions, with some unable to locate the subscription in their settings. This leads to unauthorized charges and frustration over the lack of effective customer support.
I canceled my subscription but was still charged, and customer support was unhelpful.
Confusing Pricing
The app's pricing structure is unclear, with users feeling misled by unexpected charges for additional features or subscriptions. This confusion often results in users being charged more than anticipated.
I was charged for a subscription I didn't sign up for, and the pricing wasn't clear.
Inadequate Coaching
The 1-on-1 coaching feature is criticized for lacking substance, with users receiving minimal guidance beyond basic tasks like sending meal photos. This diminishes the perceived value of the coaching upgrade.
The coach only asked for pictures of my meals and provided no real advice.
Subscription Transparency
Users are frustrated by the lack of transparency regarding auto-renewal policies, often leading to unexpected charges. The absence of clear reminders or notifications exacerbates this issue.
I was charged without warning after my trial ended, with no prior notification.
App Functionality
Technical issues such as app crashes, video buffering, and synchronization problems with other devices or apps hinder user experience. These issues detract from the app's usability and reliability.
The app crashes frequently, and videos buffer, making it hard to use.
Misleading Marketing
Users feel deceived by marketing tactics that promise free content or discounts, only to encounter paywalls or higher charges. This bait-and-switch approach damages trust and user satisfaction.
I was promised a discount but was charged a higher amount without notice.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Cancellation Issues
Users face persistent billing after attempting to cancel subscriptions, with some unable to locate the subscription in their settings. This leads to unauthorized charges and frustration over the lack of effective customer support.
Confusing Pricing
The app's pricing structure is unclear, with users feeling misled by unexpected charges for additional features or subscriptions. This confusion often results in users being charged more than anticipated.
Inadequate Coaching
The 1-on-1 coaching feature is criticized for lacking substance, with users receiving minimal guidance beyond basic tasks like sending meal photos. This diminishes the perceived value of the coaching upgrade.
Subscription Transparency
Users are frustrated by the lack of transparency regarding auto-renewal policies, often leading to unexpected charges. The absence of clear reminders or notifications exacerbates this issue.
App Functionality
Technical issues such as app crashes, video buffering, and synchronization problems with other devices or apps hinder user experience. These issues detract from the app's usability and reliability.
Misleading Marketing
Users feel deceived by marketing tactics that promise free content or discounts, only to encounter paywalls or higher charges. This bait-and-switch approach damages trust and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used this app for a while and upgraded to the coach option, but all the coach did was ask for pictures of my plate. I didn't receive any real coaching or advice, so I ended my membership.
FBuserJen
I had ended the subscription through Apple as per their policy, but I kept getting charged for months. I had to re-download the app just to cancel it again. Very disappointed and down $250.
HansBrolo7
The app is good for workouts, but the billing is confusing. I got charged after canceling because you have to cancel in different places they don't tell you about. The renewal email comes at the same time as the charge.
Reviews123Reviews

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used this app for a while and upgraded to the coach option, but all the coach did was ask for pictures of my plate. I didn't receive any real coaching or advice, so I ended my membership.
Candice Wu
App Store
I had ended the subscription through Apple as per their policy, but I kept getting charged for months. I had to re-download the app just to cancel it again. Very disappointed and down $250.
Kelly Williams
Google Play
The app is good for workouts, but the billing is confusing. I got charged after canceling because you have to cancel in different places they don't tell you about. The renewal email comes at the same time as the charge.
Koray Okumus
Google Play

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