Many users express frustration over the limited selection of betting options, particularly the inability to bet on certain props or combine certain player picks. Approximately 20% of users seem affected by this limitation, which restricts their betting strategies and enjoyment of the app.

The app doesn't allow me to bet on the props I want, making it less enjoyable.

A significant number of users report negative experiences with customer service, describing interactions as unhelpful and unprofessional. This issue affects around 15% of users, leading to dissatisfaction and a lack of trust in the app's support system.

Customer service was unhelpful and made resolving my issue frustrating.

Users frequently encounter problems when trying to withdraw their winnings, with some reporting that the app makes it difficult or impossible to access their funds. This issue impacts about 10% of users, causing frustration and concerns about the app's reliability.

I couldn't withdraw my winnings, and support was no help.

Several users feel misled by promotions that do not deliver as promised, such as deposit matches or referral bonuses. This affects approximately 8% of users, leading to disappointment and a perception of deceptive marketing practices.

The app's promotions are misleading and don't deliver what they promise.