A significant number of users, approximately 20%, report dissatisfaction with customer support, citing unresponsiveness and unresolved issues. This lack of effective communication leads to frustration and a negative user experience.

I reached out to customer support multiple times and received no help, they just closed my ticket without resolving my issue.

Around 25% of users experience frequent app crashes, slow loading times, and glitches, which disrupt their betting activities and lead to a frustrating user experience. These technical issues are a major deterrent for users.

The app constantly crashes and takes forever to load, making it nearly impossible to place bets.

Approximately 15% of users report issues with withdrawing their winnings, facing delays and complications that make the process cumbersome and unreliable. This undermines trust in the platform.

I tried to withdraw my winnings, but the process was so complicated and slow that I still haven't received my money.

About 10% of users express frustration over not receiving promised promotions or bonuses, which are often advertised but not delivered. This leads to a perception of false advertising and erodes user trust.

I signed up for a promotion but never received the bonus, despite following all the instructions.