bet365 - Sportsbook & Casino

User Experience Report

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bet365 - Sportsbook & Casino

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of bet365 - Sportsbook & Casino's key feedback

1

Account Closure Issues

Many users report their accounts being closed without explanation, often immediately after creation, affecting approximately 30% of users. This issue leads to frustration and distrust among new users who feel unfairly treated.

I created an account and it was closed immediately with no explanation.

2

App Performance Problems

Users frequently experience app crashes, freezing, and slow performance, impacting around 25% of users. These technical issues hinder the betting experience and lead to dissatisfaction.

The app constantly freezes and crashes, making it difficult to place bets.

3

Customer Service Complaints

Customer service is often described as unhelpful and dismissive, with about 20% of users expressing dissatisfaction. This lack of support exacerbates other issues users face with the app.

Customer service was no help and couldn't explain why my account was closed.

4

Withdrawal and Bonus Issues

Users report difficulties with withdrawing funds and receiving promised bonuses, affecting approximately 15% of users. These issues create a perception of unfair practices and erode trust.

I couldn't withdraw my winnings and never received my bonus bets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is highly praised for its user-friendly interface, fast payouts, and a wide range of betting options. Users appreciate the frequent promotions and boosts, although some express concerns about the lack of a lifetime self-exclusion option.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel is commended for its smooth user experience and variety of betting options. However, some users report issues with unauthorized transactions and glitches, which have affected their trust in the app.

#3 Straggler

bet365 - Sportsbook & Casino
bet365 receives mixed feedback, with users appreciating its betting options and interface, but many report issues with account closures, app glitches, and poor customer service. Some users find the app unreliable and express frustration with its functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is highly praised for its user-friendly interface, fast payouts, and a wide range of betting options. Users appreciate the frequent promotions and boosts, although some express concerns about the lack of a lifetime self-exclusion option.
FanDuel Sportsbook
#2 Runner-up
FanDuel is commended for its smooth user experience and variety of betting options. However, some users report issues with unauthorized transactions and glitches, which have affected their trust in the app.
bet365 - Sportsbook & Casino
#3 Straggler
bet365 receives mixed feedback, with users appreciating its betting options and interface, but many report issues with account closures, app glitches, and poor customer service. Some users find the app unreliable and express frustration with its functionality.

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Nuggets

Major Highlights of the Week

Account Closure Issues
Many users experience sudden account closures without clear explanations, often immediately after account creation or initial deposits. This lack of transparency and communication leads to frustration and distrust among new users.
I created an account and was immediately banned without any reason given.
Withdrawal Difficulties
Users report significant challenges in withdrawing funds, with some experiencing delays or being unable to access their money altogether. This issue is compounded by poor customer service responses, leaving users feeling scammed.
I tried to withdraw my winnings, but the app wouldn't let me, and customer service was no help.
App Performance Problems
The app frequently crashes, freezes, and experiences lag, particularly during critical betting moments, which severely impacts the user experience. These technical issues are not adequately addressed by customer support.
The app constantly freezes, making it impossible to place bets.
Customer Service Complaints
Customer service is often described as unhelpful, with representatives providing vague responses or abruptly ending chats. This poor service exacerbates user frustration, especially when dealing with account or transaction issues.
Customer service was rude and didn't help resolve my issue.
Bonus and Promotion Issues
Users are dissatisfied with the handling of bonus bets and promotions, citing unclear terms and unexpected expirations. This leads to perceptions of deceptive practices and unmet expectations.
I never received the bonus bets promised after signing up.
Location Verification Errors
The app struggles with accurately verifying user locations, often resulting in login issues or betting restrictions. This technical flaw is particularly problematic for users near state borders.
The app can't verify my location, preventing me from placing bets.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Closure Issues
Many users experience sudden account closures without clear explanations, often immediately after account creation or initial deposits. This lack of transparency and communication leads to frustration and distrust among new users.
Withdrawal Difficulties
Users report significant challenges in withdrawing funds, with some experiencing delays or being unable to access their money altogether. This issue is compounded by poor customer service responses, leaving users feeling scammed.
App Performance Problems
The app frequently crashes, freezes, and experiences lag, particularly during critical betting moments, which severely impacts the user experience. These technical issues are not adequately addressed by customer support.
Customer Service Complaints
Customer service is often described as unhelpful, with representatives providing vague responses or abruptly ending chats. This poor service exacerbates user frustration, especially when dealing with account or transaction issues.
Bonus and Promotion Issues
Users are dissatisfied with the handling of bonus bets and promotions, citing unclear terms and unexpected expirations. This leads to perceptions of deceptive practices and unmet expectations.
Location Verification Errors
The app struggles with accurately verifying user locations, often resulting in login issues or betting restrictions. This technical flaw is particularly problematic for users near state borders.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely glitchy and often freezes, making it difficult to place bets. Customer service is unhelpful and doesn't resolve issues. I would recommend using other sportsbooks.
A Google user
Week of July 22nd, 2025
I created an account and was immediately banned without explanation. Customer service couldn't provide a reason, and now I'm stuck without access. Very disappointing experience.
A Google user
Week of July 22nd, 2025
The app is slow and crashes frequently, especially during live betting. It's frustrating to use, and I've had better experiences with other sportsbooks.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely glitchy and often freezes, making it difficult to place bets. Customer service is unhelpful and doesn't resolve issues. I would recommend using other sportsbooks.
Candice Wu
App Store
I created an account and was immediately banned without explanation. Customer service couldn't provide a reason, and now I'm stuck without access. Very disappointing experience.
Kelly Williams
Google Play
The app is slow and crashes frequently, especially during live betting. It's frustrating to use, and I've had better experiences with other sportsbooks.
Koray Okumus
Google Play

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