BET+

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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BET+

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of BET+'s key feedback

1

App Crashes

A significant number of users report that the BET+ app frequently crashes or fails to open, affecting approximately 20% of users. This issue is particularly frustrating for those who have paid for a subscription but cannot access the content.

The app won't open on my phone, and I'm paying for a subscription.

2

Content Availability

Many users are frustrated with the lack of up-to-date content, with about 15% of users mentioning that new seasons of shows are not available on the app, despite being aired on cable.

I can't watch the new season of Sistas on the app, even though it's already aired on TV.

3

Buffering Issues

Buffering and streaming interruptions are a common complaint, affecting around 25% of users. This issue disrupts the viewing experience, making it difficult to watch shows without constant interruptions.

The app keeps buffering every few seconds, making it impossible to watch anything.

4

Login and Subscription Problems

Approximately 10% of users experience issues with logging in or managing their subscriptions, including being unable to cancel or being charged incorrectly.

I can't log in, and I'm still being billed after canceling my subscription.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix is highly praised for its vast content library and frequent updates, though some users express dissatisfaction with the removal of favorite shows and increasing subscription costs.

#2 RUNNER UP

BET+
BET+ receives mixed feedback; while some users appreciate its unique Black content and shows, many criticize technical issues, poor customer service, and difficulties with subscription management.

#3 Straggler

Amazon Prime Video
Amazon Prime Video faces criticism for excessive ads and technical issues, despite having a good selection of content. Users are frustrated with the need to pay extra for ad-free viewing and the removal of purchased content.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix is highly praised for its vast content library and frequent updates, though some users express dissatisfaction with the removal of favorite shows and increasing subscription costs.
BET+
#2 Runner-up
BET+ receives mixed feedback; while some users appreciate its unique Black content and shows, many criticize technical issues, poor customer service, and difficulties with subscription management.
Amazon Prime Video
#3 Straggler
Amazon Prime Video faces criticism for excessive ads and technical issues, despite having a good selection of content. Users are frustrated with the need to pay extra for ad-free viewing and the removal of purchased content.

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Nuggets

Major Highlights of the Week

App Launch Failures
The app frequently fails to open on various devices, leaving users unable to access content despite having active subscriptions. This issue is causing significant frustration and dissatisfaction among paying customers.
I can't open the app on my phone, and I'm paying for a subscription I can't use.
Content Availability Issues
Users are unable to access new episodes or seasons of popular shows, which diminishes the perceived value of the subscription. This delay in content updates is leading to customer dissatisfaction and potential cancellations.
I subscribed to watch the latest season of Sistas, but it's not available on the app.
Streaming and Buffering Problems
The app experiences frequent buffering and streaming interruptions, making it difficult for users to enjoy uninterrupted viewing. This technical issue is a major source of frustration and is prompting users to consider canceling their subscriptions.
The app buffers every few seconds, making it impossible to watch anything.
Login and Authentication Errors
Users encounter persistent login issues, including failed password resets and repeated logouts, which hinder their ability to access the app. These authentication problems are causing significant user frustration and impacting the overall user experience.
I can't log in to the app, and password reset emails never arrive.
Customer Support Deficiencies
There is a lack of effective customer support, with users unable to reach live agents or receive timely assistance for their issues. This lack of support is exacerbating user frustration and leading to negative perceptions of the service.
I can't get in touch with customer service to resolve my subscription issues.
Billing and Subscription Confusion
Users report being charged multiple times or after canceling their subscriptions, leading to confusion and dissatisfaction. This billing inconsistency is causing users to feel mistrustful and frustrated with the service.
I canceled my subscription, but I'm still being charged every month.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Launch Failures
The app frequently fails to open on various devices, leaving users unable to access content despite having active subscriptions. This issue is causing significant frustration and dissatisfaction among paying customers.
Content Availability Issues
Users are unable to access new episodes or seasons of popular shows, which diminishes the perceived value of the subscription. This delay in content updates is leading to customer dissatisfaction and potential cancellations.
Streaming and Buffering Problems
The app experiences frequent buffering and streaming interruptions, making it difficult for users to enjoy uninterrupted viewing. This technical issue is a major source of frustration and is prompting users to consider canceling their subscriptions.
Login and Authentication Errors
Users encounter persistent login issues, including failed password resets and repeated logouts, which hinder their ability to access the app. These authentication problems are causing significant user frustration and impacting the overall user experience.
Customer Support Deficiencies
There is a lack of effective customer support, with users unable to reach live agents or receive timely assistance for their issues. This lack of support is exacerbating user frustration and leading to negative perceptions of the service.
Billing and Subscription Confusion
Users report being charged multiple times or after canceling their subscriptions, leading to confusion and dissatisfaction. This billing inconsistency is causing users to feel mistrustful and frustrated with the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and doesn't play videos smoothly, making it frustrating to watch shows. I hope BET+ can address these streaming issues soon.
A Google user
Week of June 6th, 2025
I subscribed to BET+ to watch new seasons of my favorite shows, but they are not updated on the app. This delay diminishes the value of the subscription.
TaylorTayTayTaylor
Week of June 6th, 2025
The app frequently logs me out and is slow to load. Logging in is cumbersome, and the app needs significant improvements.
CJ0087
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly buffers and doesn't play videos smoothly, making it frustrating to watch shows. I hope BET+ can address these streaming issues soon.
Candice Wu
App Store
I subscribed to BET+ to watch new seasons of my favorite shows, but they are not updated on the app. This delay diminishes the value of the subscription.
Kelly Williams
Google Play
The app frequently logs me out and is slow to load. Logging in is cumbersome, and the app needs significant improvements.
Koray Okumus
Google Play

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