NextGen AI Chat Assistant

User Experience Report

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NextGen AI Chat Assistant

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of NextGen AI Chat Assistant's key feedback

1

False Advertising

Many users feel misled by the app's advertisements, which promise features that the app does not deliver, such as personal information retrieval and relationship advice. Approximately 30% of users express dissatisfaction with the app's misleading claims.

The app's ads promised features it doesn't have, like finding out friends' secrets.

2

Subscription Issues

Users report problems with the subscription model, including unexpected charges and difficulties in canceling subscriptions. About 25% of users have experienced issues with billing and subscription management.

I was charged for a subscription I didn't want and couldn't get a refund.

3

Outdated Information

The app's knowledge base is outdated, with some users noting it only provides information up to October 2023. This affects around 15% of users who rely on the app for current data.

The app couldn't provide information beyond 2023, which is frustrating.

4

Limited Free Use

The app limits free users to a small number of interactions per day, which many find restrictive. Approximately 20% of users are frustrated by the limited functionality without a subscription.

The app only allows five messages a day unless you pay, which is disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Microsoft Copilot
Microsoft Copilot receives high praise for its utility in productivity and education, with users appreciating its ability to assist with a wide range of tasks. However, some users report issues with bugs and voice input, indicating room for improvement.

#2 RUNNER UP

Alexa+
Alexa+ is well-received for its ease of use and integration with smart home devices, with many users enjoying its functionality for daily tasks. Despite this, some users experience connectivity issues and find the app slow or unresponsive at times.

#3 Straggler

NextGen AI Chat Assistant
NextGen AI Chat Assistant receives mixed feedback, with some users appreciating its speed and thoroughness, while many others criticize it for outdated information, poor customer service, and misleading advertising. The subscription model and refund policy also draw significant user dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Microsoft Copilot
#1 Users Choice
Microsoft Copilot receives high praise for its utility in productivity and education, with users appreciating its ability to assist with a wide range of tasks. However, some users report issues with bugs and voice input, indicating room for improvement.
Alexa+
#2 Runner-up
Alexa+ is well-received for its ease of use and integration with smart home devices, with many users enjoying its functionality for daily tasks. Despite this, some users experience connectivity issues and find the app slow or unresponsive at times.
NextGen AI Chat Assistant
#3 Straggler
NextGen AI Chat Assistant receives mixed feedback, with some users appreciating its speed and thoroughness, while many others criticize it for outdated information, poor customer service, and misleading advertising. The subscription model and refund policy also draw significant user dissatisfaction.

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Nuggets

Major Highlights of the Week

False Advertising
Users are frustrated with misleading advertisements that promise features the app does not deliver, such as personal information retrieval and relationship advice. This discrepancy between marketing claims and actual functionality damages trust and user satisfaction.
The app's ad claimed it could reveal friends' secrets, but it can't.
Subscription Issues
There are significant complaints about the subscription model, including unexpected charges and difficulties in canceling subscriptions. This has led to users feeling scammed and dissatisfied with the customer service response.
I was charged $44 for a subscription I didn't want and can't get a refund.
Outdated Information
The app's knowledge base is outdated, with users noting it only provides information up to October 2023. This limitation severely impacts the app's utility for users seeking current data.
I asked who the current president is, and it still says Joe Biden.
Image Generation Flaws
The image generation feature is criticized for producing inaccurate and low-quality results, failing to meet user expectations. This has led to dissatisfaction among users who expected more from a premium feature.
The image generator doesn't create images as described, often showing errors.
Limited Free Use
The app's free version is heavily restricted, allowing only a few interactions before requiring a subscription. This limitation frustrates users who feel they cannot adequately test the app's capabilities before committing financially.
I can only send 5 messages a day without paying, which is very limiting.
Customer Support Failures
Users report poor customer support experiences, including non-responsiveness and unhelpful interactions. This lack of support exacerbates issues with billing and app functionality, leading to increased user frustration.
I emailed multiple times about a subscription issue and got no response.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
False Advertising
Users are frustrated with misleading advertisements that promise features the app does not deliver, such as personal information retrieval and relationship advice. This discrepancy between marketing claims and actual functionality damages trust and user satisfaction.
Subscription Issues
There are significant complaints about the subscription model, including unexpected charges and difficulties in canceling subscriptions. This has led to users feeling scammed and dissatisfied with the customer service response.
Outdated Information
The app's knowledge base is outdated, with users noting it only provides information up to October 2023. This limitation severely impacts the app's utility for users seeking current data.
Image Generation Flaws
The image generation feature is criticized for producing inaccurate and low-quality results, failing to meet user expectations. This has led to dissatisfaction among users who expected more from a premium feature.
Limited Free Use
The app's free version is heavily restricted, allowing only a few interactions before requiring a subscription. This limitation frustrates users who feel they cannot adequately test the app's capabilities before committing financially.
Customer Support Failures
Users report poor customer support experiences, including non-responsiveness and unhelpful interactions. This lack of support exacerbates issues with billing and app functionality, leading to increased user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I recently subscribed to Nextgen AI app by accident and immediately realized my mistake. I contacted Apple for a refund, but they refused to help. I have called multiple times, and despite my efforts, they have not issued a refund for the $44 charged to my credit card. This feels like a complete rip-off. The customer service experience has been extremely disappointing, and I am very frustrated with how others to be cautious before subscribing to this app. Do not Subscribe.
Jas Guj
Week of May 27th, 2025
This app is absolutely useless. Do Not Waste Time or Money!! It does nothing- it knows nothing!!
KY Girl 50
Week of May 27th, 2025
This bot was very useless. It could not look up specific information and would give very generalized answers to questions. The photo imaging was decent so I gave it two stars.
yetifinder
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I recently subscribed to Nextgen AI app by accident and immediately realized my mistake. I contacted Apple for a refund, but they refused to help. I have called multiple times, and despite my efforts, they have not issued a refund for the $44 charged to my credit card. This feels like a complete rip-off. The customer service experience has been extremely disappointing, and I am very frustrated with how others to be cautious before subscribing to this app. Do not Subscribe.
Candice Wu
App Store
This app is absolutely useless. Do Not Waste Time or Money!! It does nothing- it knows nothing!!
Kelly Williams
Google Play
This bot was very useless. It could not look up specific information and would give very generalized answers to questions. The photo imaging was decent so I gave it two stars.
Koray Okumus
Google Play

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