bebird

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of bebird's key feedback

Connectivity Issues

A significant number of users report persistent connectivity problems with the app, particularly with WiFi connections. Approximately 40% of users experience difficulties in maintaining a stable connection, which renders the device unusable for many. This issue is exacerbated by a lack of effective troubleshooting support.

I can't connect to the WiFi no matter what I do!!! It’s so frustrating.

Excessive Permissions

Users are concerned about the app requesting unnecessary permissions, such as access to cellular data, clipboard, and phone calls, which raises privacy concerns. Around 30% of users find these permissions intrusive and unnecessary for the app's functionality.

App wants access to cellular data but it only needs WiFi to connect to the camera.

Frequent Freezing

Many users experience the app freezing or the camera feed becoming unresponsive after a short period of use. This affects approximately 25% of users, leading to frustration and rendering the device ineffective.

Worked for 5 minutes, then my phone stopped picking up the network that came from the device.

Poor Customer Support

Users frequently mention the lack of responsive customer support when they encounter issues with the app or device. About 20% of users express dissatisfaction with the support provided, which leaves them without solutions to their problems.

I reached out to customer service via email twice, as well as via Messenger once & no response to date.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Suear

Suear receives mixed feedback, with some users praising its ease of use and video quality, while others express concerns about connectivity issues and potential data privacy risks. Many users report difficulties in maintaining a stable WiFi connection, which affects the device's functionality.

#2 RUNNER UP

Soulear

Soulear is generally well-received, with users appreciating its straightforward setup and effective ear cleaning capabilities. However, some users have raised concerns about the app's permissions and potential data privacy issues, although these do not seem to affect the app's core functionality.

#3 Straggler

bebird

Bebird receives a mix of positive and negative feedback. Users appreciate the app's potential for effective ear cleaning and its additional features, but many report significant connectivity issues and app crashes. Concerns about intrusive permissions and frequent updates that disrupt functionality are also common.

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Nuggets

Major Highlights of the Week

Excessive Permissions

The app requests unnecessary permissions such as access to cellular data, clipboard, and phone calls, raising privacy concerns among users. This behavior is perceived as an attempt to collect personal data without justification.

The app asks for permissions to make phone calls and access my clipboard, which is suspicious for an ear cleaning tool.

Connectivity Issues

Users frequently experience problems connecting the device to WiFi, with many unable to establish or maintain a stable connection. This results in the device being unusable and a source of frustration.

I can't connect to the WiFi no matter what I do, making the device useless.

Frequent Disconnections

The device often disconnects unexpectedly during use, disrupting the ear cleaning process and rendering the product unreliable. This issue persists despite following troubleshooting steps.

The device connects for a few seconds and then disconnects, making it impossible to use.

App Updates Break Functionality

Recent app updates have introduced bugs that prevent the device from functioning properly, such as freezing video feeds and requiring unnecessary permissions. These updates have degraded the user experience significantly.

After the latest update, the app demands cellular data permissions and the video feed freezes, making it unusable.

Inadequate Customer Support

Users report a lack of effective customer support, with inquiries going unanswered and no resolution provided for technical issues. This leaves customers without assistance when facing product problems.

I've reached out to customer support multiple times with no response, leaving my device issues unresolved.

Suspicious Data Practices

The app's behavior, such as accessing the clipboard and requiring excessive permissions, has led to suspicions of data mining and privacy violations. Users are concerned about their personal information being compromised.

The app pastes from my clipboard and asks for unnecessary permissions, which feels like a data mining attempt.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Permissions

Connectivity Issues

Frequent Disconnections

The device often disconnects unexpectedly during use, disrupting the ear cleaning process and rendering the product unreliable. This issue persists despite following troubleshooting steps.

App Updates Break Functionality

Inadequate Customer Support

Suspicious Data Practices

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but a recent update requires unnecessary permissions like cellular data access, making it unusable. This is a privacy concern and renders the device useless.

User SmashTheGoat

Week of July 22nd, 2025

The app demands excessive permissions and now includes ads, which is unacceptable for a product I paid for. It feels like a data grab rather than a functional tool.

User Mike (WrenchingWolf)

Week of July 22nd, 2025

The device worked initially, but after an update, it won't connect to WiFi, and customer support is unresponsive. It's frustrating to have a product that becomes unusable due to software issues.

User Melissa Gift

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work well, but a recent update requires unnecessary permissions like cellular data access, making it unusable. This is a privacy concern and renders the device useless.

Candice Wu

App Store

The app demands excessive permissions and now includes ads, which is unacceptable for a product I paid for. It feels like a data grab rather than a functional tool.

Kelly Williams

Google Play

The device worked initially, but after an update, it won't connect to WiFi, and customer support is unresponsive. It's frustrating to have a product that becomes unusable due to software issues.

Koray Okumus

Google Play

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User Experience Report

Report Date

bebird

Top Insights This Week

Connectivity Issues

Excessive Permissions

Frequent Freezing

Poor Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts