Many users face difficulties managing their subscriptions through the app, with issues like being unable to cancel or adjust their plans without contacting support. Approximately 15% of users report these challenges, leading to frustration and dissatisfaction. "I can't cancel my subscription through the app and support is unresponsive, leaving me stuck paying for something I don't want."

I can't cancel my subscription through the app and support is unresponsive, leaving me stuck paying for something I don't want.

The app is often described as slow, buggy, and difficult to navigate, with users experiencing issues like endless loading screens and inability to access account details. Around 10% of users mention these performance issues, which hinder their ability to effectively use the app. "The app is slow and buggy, making it hard to manage my subscription or even log in sometimes."

The app is slow and buggy, making it hard to manage my subscription or even log in sometimes.

Customers frequently report delays in receiving their boxes, with shipments arriving much later than expected. This issue affects about 12% of users, causing inconvenience and dissatisfaction with the service. "My dog's box arrives weeks late, even though payment is taken at the start of the month."

My dog's box arrives weeks late, even though payment is taken at the start of the month.

Users have noted a decline in the personalized experience, with the app and boxes feeling more generic and less tailored to individual preferences. Approximately 8% of users express disappointment over this change, missing the previous level of customization. "The app used to be personalized with my dog's name and preferences, but now it's just generic and bland."

The app used to be personalized with my dog's name and preferences, but now it's just generic and bland.