Barclaycard

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Barclaycard's key feedback

Biometric Login Issues

Many users report that the biometric login feature frequently resets, requiring them to re-enter their password and re-enable biometrics. This issue affects approximately 20% of users, causing frustration and inconvenience.

Every time I try to log in, it says due to an Android update, I have to use my password instead of biometrics.

App Compatibility Problems

A significant number of users are unable to use the app due to compatibility issues with their devices, particularly those not running the latest Android version. This affects around 15% of users, leading to dissatisfaction and potential loss of customers.

The app is no longer compatible with my phone, which is frustrating as I can't access my account.

Payment and Transaction Errors

Users frequently encounter issues when trying to make payments or view transactions, with errors such as pages not loading or payment processes failing. This affects about 10% of users, undermining the app's core functionality.

I can't make payments through the app as it keeps taking me in circles without confirming the transaction.

Customer Service Frustrations

Many users express dissatisfaction with customer service, citing long wait times and unhelpful responses. This affects approximately 12% of users, contributing to a negative overall experience with the app.

Customer service is terrible; they hang up on you and don't resolve issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chase Mobile

Chase Mobile receives mixed feedback, with users praising its ease of use and customer service, but criticizing issues with account access and ID verification. Some users find the app reliable and rewarding, while others experience frustration with promotional content and support.

#2 RUNNER UP

Barclaycard

Barclaycard app users report a mix of positive and negative experiences. While some appreciate its user-friendly interface and ease of navigation, many users face login issues, app crashes, and compatibility problems, leading to dissatisfaction and frustration.

#3 Straggler

American Express App

The American Express App is generally well-received for its detailed statements and ease of use. Users appreciate the app's functionality and the ability to manage accounts efficiently, although some mention occasional technical issues.

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Nuggets

Major Highlights of the Week

Biometric Login Issues

The app frequently resets biometric login settings, requiring users to re-enter passwords and re-enable biometrics, causing frustration and inconvenience. This issue persists despite no actual Android updates, indicating a potential bug in the app's handling of biometric data.

Every time I log in, it says biometrics can't be used due to an Android update, which is false.

Incompatibility Problems

The app is not compatible with many users' devices, particularly those running older Android versions, forcing them to use the website instead. This limitation significantly reduces accessibility and convenience for a large segment of users.

The app is no longer compatible with my phone, forcing me to use the website for transactions.

Payment Processing Errors

Users experience difficulties making payments through the app, with issues like the inability to submit payment due to interface glitches. This undermines the app's primary function of facilitating easy financial transactions.

The app won't let me add my bank account to pay my bill, making me want to cancel my credit card.

Notification Failures

Push notifications for transactions and other alerts are unreliable, leading to missed updates and potential financial oversight. This inconsistency in notifications diminishes the app's utility as a real-time financial management tool.

Notifications stopped working, and not having any for purchases is super annoying.

Customer Service Frustrations

Users report poor customer service experiences, including long wait times and unhelpful responses, which exacerbate app-related issues. This lack of effective support further erodes user trust and satisfaction.

Customer service hung up on me, and I'll be paying this off and closing the account.

Feature Redundancy

The app requires multiple logins and verifications for simple tasks, creating a cumbersome user experience. This redundancy in security measures frustrates users and detracts from the app's ease of use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Biometric Login Issues

Incompatibility Problems

Payment Processing Errors

Notification Failures

Customer Service Frustrations

Feature Redundancy

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use but push notifications do not work. I've been in contact with Barclaycard with no improvement.

Hunters 350

The app is not user-friendly and lacks basic features like temporary card freeze and transaction categorization. It's frustrating to have to use the website for simple tasks.

Simon.G

The app constantly logs me out and requires re-authentication, making it impossible to pay bills using a debit card. This defeats the purpose of having an app.

Irishmik3

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The quotes of the week

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The app is easy to use but push notifications do not work. I've been in contact with Barclaycard with no improvement.

Candice Wu

App Store

The app is not user-friendly and lacks basic features like temporary card freeze and transaction categorization. It's frustrating to have to use the website for simple tasks.

Kelly Williams

Google Play

The app constantly logs me out and requires re-authentication, making it impossible to pay bills using a debit card. This defeats the purpose of having an app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Barclaycard

Top Insights This Week

Biometric Login Issues

App Compatibility Problems

Payment and Transaction Errors

Customer Service Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts