Many users report significant delays in receiving refunds after returning faulty or incorrect items, affecting approximately 15% of users. This issue is compounded by poor communication from customer service, leaving customers frustrated and without their money for extended periods.

I returned a faulty phone and have been waiting weeks for a refund with no updates from customer service.

A significant number of users, around 20%, express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This lack of support exacerbates issues when dealing with faulty products or order discrepancies.

Customer service is slow and unhelpful, making it difficult to resolve issues with my order.

Approximately 18% of users report receiving products in worse condition than advertised, such as devices labeled as 'excellent' arriving with visible damage or defects. This inconsistency in product quality leads to disappointment and distrust.

I ordered a phone in 'excellent' condition, but it arrived with scratches and a faulty battery.

Users frequently complain about receiving significantly lower trade-in values than initially quoted, affecting about 12% of users. This issue often arises after the device is sent in, leading to feelings of being misled.

I was quoted $100 for my trade-in, but after sending it, they offered only $40, claiming false damage.