Many users report significant delays in shipping, with items taking weeks to arrive or not arriving at all. This issue affects approximately 15% of users, causing frustration and inconvenience, especially for time-sensitive purchases like baby gear.

I ordered a stroller and car seat combo, but it took over a month to arrive, and the delivery date kept changing.

A notable number of users express dissatisfaction with Babylist's customer service, citing difficulties in reaching support and resolving issues. This affects around 10% of users, leading to unresolved problems and a lack of trust in the service.

I had a problem with my order and couldn't get in touch with a real person to help me resolve it.

Users frequently encounter technical issues with the app, such as freezing, crashing, and difficulty logging in. These problems impact about 12% of users, hindering their ability to effectively use the app for registry management.

The app keeps crashing every time I try to open it, making it impossible to manage my registry.

Many users find the return and refund process cumbersome, especially for items purchased through third-party retailers. This affects approximately 8% of users, leading to frustration and additional effort to manage returns.

Returning items is a nightmare; I had to contact the gift giver to get the order number for a return.