Babbel - Language Learning

User Experience Report

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Babbel - Language Learning

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Babbel - Language Learning's key feedback

1

Limited Language Options

A significant number of users express frustration over the limited language options available in Babbel, particularly the absence of popular languages like Chinese, Japanese, and Korean. This limitation affects approximately 15% of users who are interested in learning these languages.

I wanted to learn Korean, but it's not available on Babbel.

2

Subscription Issues

Many users report difficulties with subscription management, including unexpected auto-renewals and challenges in canceling subscriptions. This issue affects around 10% of users, leading to dissatisfaction and feelings of being trapped in unwanted payments.

I canceled my subscription, but Babbel still charged me for another year.

3

Speech Recognition Problems

Users frequently encounter issues with Babbel's speech recognition feature, which often fails to accurately register spoken words, especially in noisy environments. This problem impacts about 12% of users, causing frustration and hindering their learning experience.

The app's speech recognition doesn't work well, even when I pronounce words correctly.

4

High Cost Barrier

A considerable portion of users find Babbel's pricing model to be a barrier, as the app requires payment after the first lesson, which is seen as too expensive for many. This affects approximately 20% of users who are looking for more affordable language learning options.

I can't afford the subscription after the free lesson, which is disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Duolingo
Duolingo is praised for its engaging and fun approach to language learning, with many users appreciating its gamified elements and variety of languages offered. However, recent changes to the app's energy system and increased monetization have frustrated some users, leading to mixed reviews.

#2 RUNNER UP

Busuu
Busuu receives positive feedback for its structured lessons and the ability to interact with native speakers, which users find invaluable for learning. It is often compared favorably to Duolingo, with users appreciating its depth and the opportunity to earn official certifications.

#3 Straggler

Babbel - Language Learning
Babbel is appreciated for its comprehensive and well-structured lessons that focus on grammar and real-life conversations. Users find it effective for serious language learning, though some express dissatisfaction with the limited free content and subscription model.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Duolingo
#1 Users Choice
Duolingo is praised for its engaging and fun approach to language learning, with many users appreciating its gamified elements and variety of languages offered. However, recent changes to the app's energy system and increased monetization have frustrated some users, leading to mixed reviews.
Busuu
#2 Runner-up
Busuu receives positive feedback for its structured lessons and the ability to interact with native speakers, which users find invaluable for learning. It is often compared favorably to Duolingo, with users appreciating its depth and the opportunity to earn official certifications.
Babbel - Language Learning
#3 Straggler
Babbel is appreciated for its comprehensive and well-structured lessons that focus on grammar and real-life conversations. Users find it effective for serious language learning, though some express dissatisfaction with the limited free content and subscription model.

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Nuggets

Major Highlights of the Week

Limited Language Options
Babbel lacks a diverse range of languages, notably missing popular Asian languages like Chinese, Japanese, and Korean, which frustrates users seeking to learn these languages. This limitation is perceived as a significant gap in the app's offerings, potentially alienating a large user base interested in these languages.
I wanted to learn Korean, but it's not available on Babbel.
Speech Recognition Issues
The app's speech recognition feature is frequently criticized for its inaccuracy, failing to recognize correct pronunciations even in quiet environments. This technical flaw undermines the learning experience, causing frustration among users who expect reliable feedback on their spoken language skills.
The app doesn't recognize my pronunciation, even when it's correct.
Subscription and Billing Frustrations
Users express dissatisfaction with Babbel's subscription model, particularly the difficulty in canceling subscriptions and unexpected auto-renewals. This has led to perceptions of the app as having predatory billing practices, which could damage customer trust and retention.
I was charged for a subscription I didn't want, and canceling it was a hassle.
Content Progression Concerns
Some users find the lesson progression too rapid, introducing complex concepts without sufficient foundational support, which can overwhelm learners. This issue highlights a need for more tailored pacing options to accommodate different learning speeds and preferences.
The lessons move too quickly without building a solid foundation first.
Technical Glitches
Frequent app glitches, such as freezing during lessons and issues with the microphone, disrupt the learning process and diminish user satisfaction. These technical problems suggest a need for improved quality assurance and app stability to enhance the user experience.
The app keeps freezing during lessons, making it hard to continue.
Lack of Free Content
The app's limited free content, with most lessons locked behind a paywall, disappoints users who expect more accessible learning options. This approach may deter potential users who are unwilling to commit financially without a more comprehensive trial experience.
You can only do one free lesson before having to pay for more.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Limited Language Options
Babbel lacks a diverse range of languages, notably missing popular Asian languages like Chinese, Japanese, and Korean, which frustrates users seeking to learn these languages. This limitation is perceived as a significant gap in the app's offerings, potentially alienating a large user base interested in these languages.
Speech Recognition Issues
The app's speech recognition feature is frequently criticized for its inaccuracy, failing to recognize correct pronunciations even in quiet environments. This technical flaw undermines the learning experience, causing frustration among users who expect reliable feedback on their spoken language skills.
Subscription and Billing Frustrations
Users express dissatisfaction with Babbel's subscription model, particularly the difficulty in canceling subscriptions and unexpected auto-renewals. This has led to perceptions of the app as having predatory billing practices, which could damage customer trust and retention.
Content Progression Concerns
Some users find the lesson progression too rapid, introducing complex concepts without sufficient foundational support, which can overwhelm learners. This issue highlights a need for more tailored pacing options to accommodate different learning speeds and preferences.
Technical Glitches
Frequent app glitches, such as freezing during lessons and issues with the microphone, disrupt the learning process and diminish user satisfaction. These technical problems suggest a need for improved quality assurance and app stability to enhance the user experience.
Lack of Free Content
The app's limited free content, with most lessons locked behind a paywall, disappoints users who expect more accessible learning options. This approach may deter potential users who are unwilling to commit financially without a more comprehensive trial experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I tried Duolingo first, but found it far too juvenile and low-level. I definitely recommend Babbel.
RossUK
I have really enjoyed using Babbel! They incorporate lots of different ways to learn and practice your language skills. It is worth the money!
Channa32!
The app is very glitchy. Often, it will not start after the initial 'Hello' screen. The practice conversations also freeze frequently when I touch the microphone button.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I tried Duolingo first, but found it far too juvenile and low-level. I definitely recommend Babbel.
Candice Wu
App Store
I have really enjoyed using Babbel! They incorporate lots of different ways to learn and practice your language skills. It is worth the money!
Kelly Williams
Google Play
The app is very glitchy. Often, it will not start after the initial 'Hello' screen. The practice conversations also freeze frequently when I touch the microphone button.
Koray Okumus
Google Play

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