Aviva DigiCare+ Workplace

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Aviva DigiCare+ Workplace's key feedback

App Crashes

A significant number of users, approximately 20%, report that the app frequently crashes upon opening or during use, making it unusable for booking appointments or accessing services. This issue is particularly frustrating for those needing timely medical consultations.

The app crashes immediately after opening, preventing me from booking an appointment.

Login Issues

Around 15% of users experience persistent login problems, including being stuck in a login loop or being unable to enter credentials due to interface issues. This prevents them from accessing the app's features and services.

I keep getting redirected to a login page, and it never actually logs me in.

Session Recording Concerns

Approximately 10% of users are uncomfortable with sessions being recorded without prior notice, which affects their willingness to use the service, especially for sensitive consultations.

I was not informed that my session would be recorded, which made me uncomfortable and I ended the session.

Mental Health Service Limitations

About 8% of users find the mental health services inadequate, citing issues like short session durations and lack of continuity with the same consultant, which hinders effective support.

The mental health sessions are too short and I can't book with the same consultant, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Aviva DigiCare+ Workplace

Aviva DigiCare+ Workplace receives mixed feedback. Users appreciate the convenience of booking consultations and the professionalism of doctors, but many face technical issues such as app crashes, login problems, and poor user interface. Customer support is sometimes helpful, but the app's functionality and reliability need improvement.

#2 RUNNER UP

Babylon Health

Babylon Health is praised for its ease of booking and quick access to prescriptions, with users finding the service efficient and helpful. However, some users report issues with appointment availability and dissatisfaction with the advice given, leading to frustration.

#3 Straggler

Livi

Livi receives positive feedback for its user-friendly app and the quality of consultations, with users appreciating the thoroughness of doctors. Nonetheless, some users experience delays in appointments and find the service lacking in providing comprehensive medical solutions.

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Nuggets

Major Highlights of the Week

Users experience an endless login loop where they are redirected back to the login page after entering credentials, preventing access to the app's features.

After logging in, I'm stuck in a loop that keeps asking me to log in again.

App Crashes

The app frequently crashes upon opening or during registration, making it unusable for many users, especially on certain iOS versions.

The app crashes immediately after I try to open it or register.

Session Recording Consent

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations and privacy concerns.

I was not informed about session recording beforehand, so I ended the session.

Mental Health Session Issues

Mental health consultations are limited to short sessions with no continuity of care, causing dissatisfaction with the service's effectiveness.

The 30-minute sessions are too short and lack continuity with the same counselor.

Password Management Problems

The app's password management is flawed, with issues like inability to copy/paste passwords and poor integration with keychain, causing frustration during login.

I can't copy/paste my password, and the app doesn't work well with keychain.

Unresponsive Support

Users find it difficult to contact support as the app redirects them to a website with no clear contact options, leaving issues unresolved.

The app support link just takes me to the Aviva website with no way to contact support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience an endless login loop where they are redirected back to the login page after entering credentials, preventing access to the app's features.

App Crashes

The app frequently crashes upon opening or during registration, making it unusable for many users, especially on certain iOS versions.

Session Recording Consent

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations and privacy concerns.

Mental Health Session Issues

Mental health consultations are limited to short sessions with no continuity of care, causing dissatisfaction with the service's effectiveness.

Password Management Problems

The app's password management is flawed, with issues like inability to copy/paste passwords and poor integration with keychain, causing frustration during login.

Unresponsive Support

Users find it difficult to contact support as the app redirects them to a website with no clear contact options, leaving issues unresolved.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently and doesn't allow me to log in, making it impossible to use. I've tried reinstalling but the issue persists.

Pocketsize_g

The mental health consultations are too short and lack continuity with different staff each time. It's frustrating and doesn't feel confidential.

Pont5

The app is user-friendly and the process of ordering and discussing health check results was seamless. Highly recommend for its efficiency.

Rhys G L Roberts

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently and doesn't allow me to log in, making it impossible to use. I've tried reinstalling but the issue persists.

Candice Wu

App Store

The mental health consultations are too short and lack continuity with different staff each time. It's frustrating and doesn't feel confidential.

Kelly Williams

Google Play

The app is user-friendly and the process of ordering and discussing health check results was seamless. Highly recommend for its efficiency.

Koray Okumus

Google Play

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User Experience Report

Report Date

Aviva DigiCare+ Workplace

Top Insights This Week

App Crashes

Login Issues

Session Recording Concerns

Mental Health Service Limitations

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts