Aviva DigiCare+ Workplace

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Aviva DigiCare+ Workplace's key feedback

App Crashes

A significant number of users, approximately 20%, report that the app frequently crashes upon opening or during use, making it impossible to access services. This issue is particularly frustrating for those trying to book appointments or access health information.

The app crashes immediately after opening, making it unusable.

Login Issues

Around 15% of users experience persistent login problems, including being stuck in a login loop or being unable to enter credentials due to interface issues. This prevents them from accessing the app's features and services.

I can't log in as the app keeps redirecting me to a web page without letting me enter my details.

Poor User Interface

Approximately 10% of users find the app's interface unintuitive and difficult to navigate, which complicates accessing services and information. This includes issues like difficulty finding features and a lack of seamless navigation.

The app is not intuitive and requires too much effort to find what you need.

Mental Health Service Concerns

About 5% of users express dissatisfaction with the mental health services, citing issues like short session times, lack of continuity with counselors, and concerns over session recordings without prior consent.

I was uncomfortable with sessions being recorded and the lack of continuity with the same counselor.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Livi

Livi receives high praise for its ease of use, quick appointment scheduling, and the professionalism of its doctors. Users appreciate the convenience of video consultations and the ability to get appointments when traditional GP services are unavailable.

#2 RUNNER UP

Push Doctor

Push Doctor is commended for its friendly and understanding doctors, with many users finding the service convenient and efficient for non-complicated issues. However, some users report issues with appointment cancellations and unmet expectations.

#3 Straggler

Aviva DigiCare+ Workplace

Aviva DigiCare+ Workplace receives mixed feedback, with users appreciating the comprehensive health services offered, such as health checks and video consultations. However, many users report technical issues, such as app crashes and login problems, which hinder the overall user experience.

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Nuggets

Major Highlights of the Week

App Crashes

Users experience frequent app crashes, especially during login or registration, rendering the app unusable. This issue persists despite attempts to clear cache or reinstall the app.

The app crashes immediately upon opening, making it impossible to register or log in.

The login process redirects users to a web page, but after entering credentials, they are stuck in a loop without successfully logging in. This creates a frustrating user experience with no resolution.

Session Recording

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations. This lack of transparency affects user trust and engagement.

I was not informed about session recording beforehand, leading to the session being canceled.

Mental Health Support

Mental health consultations are limited by short session times and lack of continuity with the same consultant, reducing the effectiveness of the service. Users also report issues with technology use by mental health experts.

Mental health sessions are too short and lack continuity with the same consultant, making them ineffective.

Password Issues

Users face difficulties with password management, including inability to copy/paste passwords and issues with keychain integration. This complicates the login process and raises security concerns.

Service Availability

Users report limited availability of virtual GP appointments and delays, impacting the perceived value of the service. This issue is compounded by unhelpful customer support.

Virtual GP appointments are scarce and often delayed, reducing the service's effectiveness.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Users experience frequent app crashes, especially during login or registration, rendering the app unusable. This issue persists despite attempts to clear cache or reinstall the app.

Session Recording

Users are uncomfortable with sessions being recorded without prior consent, leading to session cancellations. This lack of transparency affects user trust and engagement.

Mental Health Support

Password Issues

Users face difficulties with password management, including inability to copy/paste passwords and issues with keychain integration. This complicates the login process and raises security concerns.

Service Availability

Users report limited availability of virtual GP appointments and delays, impacting the perceived value of the service. This issue is compounded by unhelpful customer support.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes on launch and the support link just redirects to the Aviva website with no clear way to contact app support.

GazB1995

Week of July 17th, 2025

The mental health consultations are not effective due to short session times and lack of continuity with the same counselor.

Pont5

Week of July 17th, 2025

The app is frustrating to use as it keeps logging me out and I can't do anything useful when I manage to log in.

GeorgieG76

Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes on launch and the support link just redirects to the Aviva website with no clear way to contact app support.

Candice Wu

App Store

The mental health consultations are not effective due to short session times and lack of continuity with the same counselor.

Kelly Williams

Google Play

The app is frustrating to use as it keeps logging me out and I can't do anything useful when I manage to log in.

Koray Okumus

Google Play

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User Experience Report

Report Date

Aviva DigiCare+ Workplace

Top Insights This Week

App Crashes

Login Issues

Poor User Interface

Mental Health Service Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts