MyAviva

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MyAviva's key feedback

Pension Visibility Issues

A significant number of users, approximately 20%, report issues with viewing their pension details, often encountering blank screens or incorrect values. This problem undermines user confidence in the app's reliability.

The app frequently fails to display my pension value, showing a blank screen instead.

MyDrive Functionality Failures

Around 15% of users experience problems with the MyDrive feature, which fails to log journeys or update scores after app updates, leading to frustration among users who rely on this feature.

MyDrive stopped logging my journeys after the latest update, making it useless.

Verification Code Issues

Approximately 10% of users face difficulties with the app's verification process, where they do not receive the necessary codes to log in, causing significant access issues.

The app asks for a verification code that never arrives, preventing me from logging in.

High Battery Consumption

About 8% of users report excessive battery drain caused by the app, particularly when using features like MyDrive, which significantly impacts the app's usability.

The app drains my phone's battery rapidly, using over 70% in a short time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Prudential

Prudential receives positive feedback for its user-friendly interface and reliable performance. Users appreciate the app's ability to provide clear and concise information about their policies and investments, making it easy to manage their accounts.

#2 RUNNER UP

MyAllianz

MyAllianz is praised for its comprehensive features and seamless integration with various insurance products. Users find the app efficient in handling claims and appreciate the responsive customer support, although some mention occasional technical glitches.

#3 Straggler

MyAviva

MyAviva receives mixed feedback, with users appreciating its design and functionality for managing multiple policies. However, many users report significant issues with battery consumption, technical glitches, and unreliable updates, leading to frustration and decreased usability.

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Nuggets

Major Highlights of the Week

Pension Visibility Issues

Users are unable to view their pension details, often encountering blank screens or incorrect values, which undermines trust in the app's reliability. This issue persists across both the app and the website, indicating a systemic problem.

I can't see my pension value, just a blank screen, and this happens on both the app and website.

MyDrive Malfunctions

The MyDrive feature frequently fails to log journeys or update scores, causing frustration among users who rely on it for tracking driving performance. This issue often arises after app updates, suggesting a need for more robust testing before release.

MyDrive stopped logging my journeys after the latest update, making it useless.

Verification Code Failures

The app requests verification codes that are never sent, preventing users from accessing their accounts and causing significant inconvenience. This issue appears to be linked to recent updates, highlighting a critical flaw in the authentication process.

The app asks for a verification code that never arrives, locking me out of my account.

Battery Drain Problems

The app consumes an excessive amount of battery, particularly in the background, which is significantly higher than similar apps. This issue is exacerbated by the MyDrive feature, leading to user dissatisfaction and app deletion.

MyAviva uses over 71% of my battery, making it unusable compared to similar apps.

Healthcare Claim Issues

Users face difficulties submitting healthcare claims due to blank screens and non-functional sections, which severely impacts the app's utility for managing health insurance. This problem persists despite reinstalling the app, indicating a deeper technical issue.

I can't submit a health insurance claim because the app just shows a blank screen.

Navigation and Usability

The app's navigation is cumbersome, often redirecting users to web pages where they must re-enter information, which detracts from the user experience. This disjointed design suggests a lack of integration and coherence within the app's architecture.

Navigating the app is frustrating as it redirects to web pages where I have to re-enter my details.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Pension Visibility Issues

MyDrive Malfunctions

Verification Code Failures

Battery Drain Problems

Healthcare Claim Issues

Navigation and Usability

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently fails to display my pension details, showing a blank screen instead. This issue persists on both the app and the website, undermining my confidence in Aviva's digital services.

Lamnam2019

Week of July 18th, 2025

The app's battery consumption is excessive, using over 71% of my battery due to background activity. Additionally, it inaccurately records 'phone activity while driving' even when there hasn't been any.

Andrew Markos

Week of July 18th, 2025

The app's navigation is cumbersome, often redirecting to web pages where I have to re-enter information. There's no chat or email support for minor issues, making the app frustrating to use.

Azipharel

Week of July 18th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently fails to display my pension details, showing a blank screen instead. This issue persists on both the app and the website, undermining my confidence in Aviva's digital services.

Candice Wu

App Store

Kelly Williams

Google Play

The app's navigation is cumbersome, often redirecting to web pages where I have to re-enter information. There's no chat or email support for minor issues, making the app frustrating to use.

Koray Okumus

Google Play

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User Experience Report

Report Date

MyAviva

Top Insights This Week

Pension Visibility Issues

MyDrive Functionality Failures

Verification Code Issues

High Battery Consumption

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts