MyAviva

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MyAviva's key feedback

Battery Drain Issue

A significant number of users, approximately 15%, report that the MyAviva app consumes excessive battery power, particularly when using the MyDrive feature, leading to rapid battery depletion and overheating of devices.

The app drains my phone's battery so much that it doesn't last a full day.

Frequent App Crashes

Around 20% of users experience frequent crashes and login issues, particularly during the 2FA process, which prevents them from accessing their accounts and managing their policies effectively.

The app keeps crashing when I try to log in, making it impossible to use.

Inconsistent Data Display

Approximately 10% of users are frustrated with inconsistent or incorrect data display, especially regarding pension values and investment performance, which undermines trust in the app's reliability.

The app shows incorrect pension values, making it hard to trust the information.

MyDrive Functionality Problems

About 12% of users report that the MyDrive feature fails to log journeys or update scores, which diminishes the app's utility for tracking driving habits and affects insurance discounts.

MyDrive hasn't logged any journeys since the last update, affecting my insurance score.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Prudential App

The Prudential App receives mixed feedback, with users praising its user-friendly interface and ease of tracking investments. However, some users report issues with app crashes and login difficulties, indicating a need for technical improvements.

#2 RUNNER UP

MyAviva

MyAviva users express frustration with frequent technical issues, such as app crashes, login problems, and inaccurate data displays. While some appreciate the app's features for managing insurance and pensions, many find the app unreliable and difficult to use.

#3 Straggler

MyAXA

MyAXA is generally well-received for its intuitive design and comprehensive policy management features. Users appreciate the ease of accessing policy details and making claims, although some report occasional technical glitches.

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Nuggets

Major Highlights of the Week

Battery Drain

The MyAviva app significantly drains battery life, with users reporting up to 44% consumption over 24 hours, even on new devices. This excessive power usage is unsustainable for daily use.

MyDrive part of the app uses 44% of my battery in 24 hours, which is unsustainable.

Users experience frequent logouts and difficulties with the 2FA process, leading to frustration and inability to access accounts. This disrupts user experience and may result in loss of service benefits.

The app keeps logging me out and I can't get past the 2FA process.

Update Failures

App updates are not downloading properly, causing the app to hang and preventing access to features. This issue hinders users from utilizing the app effectively.

The app update is not downloading and is stuck at a partial download status.

Data Inconsistencies

Inconsistent data display, especially in pension and investment graphs, leads to confusion and mistrust in the app's reliability. Users find the data meaningless due to lack of clarity.

Graphs for my SIPP account show inconsistent data that doesn't change with time periods.

MyDrive Malfunctions

The MyDrive feature frequently fails to log journeys or update scores, diminishing its utility and user satisfaction. This issue persists despite reinstallations and support interactions.

MyDrive has stopped logging journeys since the last update.

Claim Submission Errors

Users face blank screens when attempting to submit health insurance claims, rendering the feature unusable. This critical functionality failure impacts user trust and app effectiveness.

I can't submit a health insurance claim as the app shows a blank screen.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Battery Drain

The MyAviva app significantly drains battery life, with users reporting up to 44% consumption over 24 hours, even on new devices. This excessive power usage is unsustainable for daily use.

Update Failures

App updates are not downloading properly, causing the app to hang and preventing access to features. This issue hinders users from utilizing the app effectively.

Data Inconsistencies

Inconsistent data display, especially in pension and investment graphs, leads to confusion and mistrust in the app's reliability. Users find the data meaningless due to lack of clarity.

MyDrive Malfunctions

The MyDrive feature frequently fails to log journeys or update scores, diminishing its utility and user satisfaction. This issue persists despite reinstallations and support interactions.

Claim Submission Errors

Users face blank screens when attempting to submit health insurance claims, rendering the feature unusable. This critical functionality failure impacts user trust and app effectiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

The MyAviva app has a battery issue. MyDrive part of the app significantly impacts battery life, consuming 44% in 24 hours. Even with background refresh off, the phone lasts longer. This needs urgent attention.

Robert421

The app was great until recently; pension gains/losses are incorrect, and employer payments haven't updated. This needs fixing as it affects the app's reliability.

ncd68

The app's navigation is awkward, requiring re-entry of information when switching to web pages. Notifications are not reflected in the app, making it frustrating to use.

Azipharel

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app was great until recently; pension gains/losses are incorrect, and employer payments haven't updated. This needs fixing as it affects the app's reliability.

Kelly Williams

Google Play

The app's navigation is awkward, requiring re-entry of information when switching to web pages. Notifications are not reflected in the app, making it frustrating to use.

Koray Okumus

Google Play

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User Experience Report

Report Date

MyAviva

Top Insights This Week

Battery Drain Issue

Frequent App Crashes

Inconsistent Data Display

MyDrive Functionality Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts