Many users experience persistent login issues, with the app frequently logging them out or displaying session expiration errors. Approximately 20% of users report being unable to access their accounts consistently, leading to frustration and reliance on the website instead.

Every time I try to log in, it says my session has expired immediately after entering my credentials.

Users often face discrepancies between app and website reservations, with some unable to modify or even confirm their bookings. Around 15% of users report issues with reservations not being recognized or updated, causing significant inconvenience.

Twice I booked and paid for a reservation, but when I arrived, they had no record of it.

The app is criticized for being slow and unresponsive, with frequent crashes and long loading times. Approximately 25% of users mention that the app's sluggishness makes it nearly unusable, especially during critical moments.

The app takes forever to load, and by the time it does, I've already booked elsewhere.

Users encounter difficulties updating or adding credit card information, with the app often rejecting valid entries. About 10% of users express frustration over the inability to manage payment methods effectively within the app.

I can't update my credit card info; it keeps giving me an error with no explanation.