Autotrader – Shop All the Cars

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Autotrader – Shop All the Cars

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Autotrader – Shop All the Cars's key feedback

1

App Crashes and Freezes

A significant number of users report that the app frequently crashes or freezes, making it nearly unusable. This issue affects approximately 30% of users, who find the app's performance frustrating and unreliable.

The app crashes constantly or makes the phone really slow and laggy.

2

Login and Account Issues

Many users experience problems with logging in or managing their accounts, including issues with password resets and account recognition. This affects around 20% of users, who are unable to access their saved searches or listings.

Won't let me login to the app. says invalid password, but the password works in the browser version.

3

Filter and Search Problems

Users frequently complain about the app's filters not working correctly, showing irrelevant results or failing to apply selected criteria. This issue impacts about 25% of users, who find it difficult to narrow down their search results effectively.

The filters don't work. Put in cars with no accidents, half of the search came up that were clearly wrecked.

4

Scams and Security Concerns

A number of users report encountering scams and fraudulent activities, particularly when trying to sell vehicles. This affects approximately 15% of users, who feel that the platform does not adequately protect them from scammers.

Paid $50 to post my car and only had the post live for 2 days. Got swarmed by scammers so I deleted the post.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CarGurus
CarGurus is praised for its user-friendly interface and effective filtering options, making it easy for users to find their desired vehicles. Users appreciate the app's reliability and the ability to find good deals, although some mention issues with persistent ads.

#2 RUNNER UP

Autotrader – Shop All the Cars
Autotrader receives mixed feedback, with users appreciating its extensive listings and ease of use. However, many users report issues with app stability, frequent crashes, and problems with filters not working properly, leading to frustration.

#3 Straggler

Cars.com
Cars.com is generally well-received for its ease of use and comprehensive listings. However, users have reported issues with saved searches disappearing and glitches in the app, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CarGurus
#1 Users Choice
CarGurus is praised for its user-friendly interface and effective filtering options, making it easy for users to find their desired vehicles. Users appreciate the app's reliability and the ability to find good deals, although some mention issues with persistent ads.
Autotrader – Shop All the Cars
#2 Runner-up
Autotrader receives mixed feedback, with users appreciating its extensive listings and ease of use. However, many users report issues with app stability, frequent crashes, and problems with filters not working properly, leading to frustration.
Cars.com
#3 Straggler
Cars.com is generally well-received for its ease of use and comprehensive listings. However, users have reported issues with saved searches disappearing and glitches in the app, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Ad Redirects
The app intentionally redirects users to ads in Safari, disrupting the browsing experience and indicating a focus on ad revenue over user satisfaction.
Scrolling through listings opens ads in Safari, which is frustrating.
iOS 26 Issues
The app is incompatible with iOS 26, causing login failures and rendering the app unusable for many users, despite the website functioning correctly.
Scam Contacts
Users attempting to sell vehicles are frequently contacted by scammers, undermining trust in the platform and leading to dissatisfaction with the service.
Every response to my car listing was from a scammer.
Filter Failures
The app's filters are ineffective, often showing irrelevant results and sponsored listings, which frustrates users trying to narrow down their search.
Selected filters don't work, showing cars from Virginia when searching in Las Vegas.
App Crashes
Frequent app crashes and performance issues, such as freezing and lagging, severely hinder the user experience and usability of the app.
The app crashes every time I try to view photos of vehicles.
Verification Problems
The app's verification process is cumbersome and often fails, preventing users from accessing features like messaging, which is critical for transactions.
Phone number verification fails, blocking chat access.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Redirects
The app intentionally redirects users to ads in Safari, disrupting the browsing experience and indicating a focus on ad revenue over user satisfaction.
iOS 26 Issues
The app is incompatible with iOS 26, causing login failures and rendering the app unusable for many users, despite the website functioning correctly.
Scam Contacts
Users attempting to sell vehicles are frequently contacted by scammers, undermining trust in the platform and leading to dissatisfaction with the service.
Filter Failures
The app's filters are ineffective, often showing irrelevant results and sponsored listings, which frustrates users trying to narrow down their search.
App Crashes
Frequent app crashes and performance issues, such as freezing and lagging, severely hinder the user experience and usability of the app.
Verification Problems
The app's verification process is cumbersome and often fails, preventing users from accessing features like messaging, which is critical for transactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work fine, now vehicles don’t load and the search function is inoperable. Cannot login nor reset a password. I’ve tried uninstalling/reinstalling with no success. At this point the app is completely useless.
Steam boat captain
Since iOS 26 update, I’ve been unable to sign in using my email like before. Website works fine. It’s been weeks now with no update to fix this and many others complaining.
Strobe89
The app doesn't have the same filters that the website has. For example, on the website I can filter by number of seats and fuel type. Those options are not available in the app filter list. For that reason, I'll use the website.
Dpdpdpdp000

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work fine, now vehicles don’t load and the search function is inoperable. Cannot login nor reset a password. I’ve tried uninstalling/reinstalling with no success. At this point the app is completely useless.
Candice Wu
App Store
Since iOS 26 update, I’ve been unable to sign in using my email like before. Website works fine. It’s been weeks now with no update to fix this and many others complaining.
Kelly Williams
Google Play
The app doesn't have the same filters that the website has. For example, on the website I can filter by number of seats and fuel type. Those options are not available in the app filter list. For that reason, I'll use the website.
Koray Okumus
Google Play

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