Auto Club App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Auto Club App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Auto Club App's key feedback

1

Login Issues

A significant number of users report difficulties logging into the app, with issues such as incorrect password errors and account lockouts. Approximately 15% of users seem to be affected by this problem, leading to frustration and inability to access app features.

I can't log in despite resetting my password multiple times; it keeps saying it's incorrect.

2

Roadside Assistance Delays

Users frequently experience delays and inaccurate ETAs when requesting roadside assistance through the app. This issue affects around 10% of users, causing inconvenience and dissatisfaction with the service.

The app said my tow would arrive in 8 minutes, but it took over an hour.

3

App Crashes and Performance

Many users report that the app crashes frequently, is slow, or fails to load, impacting their ability to use it effectively. This affects about 12% of users, leading to a poor user experience.

The app keeps crashing and is very slow, making it hard to use.

4

Insurance Policy Access

A number of users are unable to view or download their insurance policy documents through the app, which is a critical feature for them. Approximately 8% of users face this issue, leading to frustration and reliance on alternative methods to access their information.

I can't download my proof of insurance from the app, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Auto Club App
The Auto Club App receives mixed feedback, with users praising its ease of use, convenience, and reliable roadside assistance. However, some users report issues with login, app crashes, and inaccuracies in tracking driving behavior, leading to frustration.

#2 RUNNER UP

Geico Mobile
Geico Mobile is appreciated for its user-friendly interface and ease of navigation, making it simple for users to manage their policies. However, the DriveEasy feature receives criticism for inaccurately tracking driving habits, leading to dissatisfaction among users.

#3 Straggler

Allstate Mobile
Allstate Mobile is praised for its user-friendly design and helpful features, but users express frustration with login issues and the app's tendency to inaccurately track driving behavior, which affects their driving scores and discounts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Auto Club App
#1 Users Choice
The Auto Club App receives mixed feedback, with users praising its ease of use, convenience, and reliable roadside assistance. However, some users report issues with login, app crashes, and inaccuracies in tracking driving behavior, leading to frustration.
Geico Mobile
#2 Runner-up
Geico Mobile is appreciated for its user-friendly interface and ease of navigation, making it simple for users to manage their policies. However, the DriveEasy feature receives criticism for inaccurately tracking driving habits, leading to dissatisfaction among users.
Allstate Mobile
#3 Straggler
Allstate Mobile is praised for its user-friendly design and helpful features, but users express frustration with login issues and the app's tendency to inaccurately track driving behavior, which affects their driving scores and discounts.

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Nuggets

Major Highlights of the Week

Membership Cancellations
Members are experiencing unexpected cancellations of their AAA memberships despite adhering to usage guidelines, leading to dissatisfaction and confusion about service terms. This issue highlights a potential misalignment between customer expectations and service policies.
AAA canceled my membership without a valid reason, even though I never used all my tows in a year.
Roadside Assistance Failures
Instances of roadside assistance not being fulfilled as promised, such as tow trucks demanding cash or failing to arrive, are causing significant frustration and eroding trust in AAA's core service offering. This indicates a critical gap in service delivery and contractor management.
A tow truck demanded cash and left without helping, and AAA support was unhelpful due to registration issues.
App Compatibility Issues
The app's requirement for the latest iOS version is excluding users with older devices, leading to dissatisfaction and calls for backward compatibility. This suggests a need for more inclusive app development strategies to retain a broader user base.
The latest AAA app release requires iOS 17, which is not available for my 5th generation iPad.
TripTik Accessibility
The TripTik feature, a key AAA service, is difficult to access and use within the app, with users finding it buried and less functional compared to competitors like Google Maps. This reflects a need for improved user interface design and feature prioritization.
TripTik is buried in the app and takes too many clicks to access, with limited functionality compared to Google Maps.
Address Update Errors
The app's address update feature is malfunctioning, particularly when addresses contain certain keywords, leading to critical issues like misdirected mail and personal information exposure. This highlights a need for robust validation processes in app functionalities.
I can't update my address because 'Box' in 'Box Springs' is flagged as a P.O. Box, causing mail to be sent to my old address.
Login and Authentication Problems
Users face persistent login issues, including password resets not resolving access problems, which severely impacts app usability and customer satisfaction. This indicates a need for a more reliable authentication system and user support.
Changed my password multiple times, but the app still won't let me log in, claiming the password is incorrect.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Membership Cancellations
Members are experiencing unexpected cancellations of their AAA memberships despite adhering to usage guidelines, leading to dissatisfaction and confusion about service terms. This issue highlights a potential misalignment between customer expectations and service policies.
Roadside Assistance Failures
Instances of roadside assistance not being fulfilled as promised, such as tow trucks demanding cash or failing to arrive, are causing significant frustration and eroding trust in AAA's core service offering. This indicates a critical gap in service delivery and contractor management.
App Compatibility Issues
The app's requirement for the latest iOS version is excluding users with older devices, leading to dissatisfaction and calls for backward compatibility. This suggests a need for more inclusive app development strategies to retain a broader user base.
TripTik Accessibility
The TripTik feature, a key AAA service, is difficult to access and use within the app, with users finding it buried and less functional compared to competitors like Google Maps. This reflects a need for improved user interface design and feature prioritization.
Address Update Errors
The app's address update feature is malfunctioning, particularly when addresses contain certain keywords, leading to critical issues like misdirected mail and personal information exposure. This highlights a need for robust validation processes in app functionalities.
Login and Authentication Problems
Users face persistent login issues, including password resets not resolving access problems, which severely impacts app usability and customer satisfaction. This indicates a need for a more reliable authentication system and user support.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is frustrating. To use many of the features it seems you have to go to the AAA website, so why have an app? Some features don’t appear to work, others are just ads to upsell on higher membership levels. On top of that it is slow to respond. Seems poorly thought out and even more poorly executed.
Spec308
The app won't let me log in; I originally used the regular AAA app and created an account without a username. Now this app is requiring a username but I never had one.
MT78
The AAA app is easy to use and always allows me to get back to my day without having to go into a branch to get something done. It is awesome!!!
DeonD45

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is frustrating. To use many of the features it seems you have to go to the AAA website, so why have an app? Some features don’t appear to work, others are just ads to upsell on higher membership levels. On top of that it is slow to respond. Seems poorly thought out and even more poorly executed.
Candice Wu
App Store
The app won't let me log in; I originally used the regular AAA app and created an account without a username. Now this app is requiring a username but I never had one.
Kelly Williams
Google Play
The AAA app is easy to use and always allows me to get back to my day without having to go into a branch to get something done. It is awesome!!!
Koray Okumus
Google Play

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