Auto Club App

User Experience Report

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Auto Club App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Auto Club App's key feedback

1

Login Issues

A significant number of users report difficulties with logging into the app, often receiving error messages or being logged out unexpectedly. This issue affects approximately 15% of users, causing frustration and hindering access to essential services.

I can't log in, and it keeps saying 'oops something went wrong' every time I try.

2

Roadside Assistance Delays

Users frequently experience delays and inaccuracies in the estimated arrival times for roadside assistance, with some waiting significantly longer than initially indicated. This problem impacts around 10% of users, leading to dissatisfaction with the service's reliability.

The app said the tow truck would arrive in 20 minutes, but I ended up waiting over an hour.

3

App Crashes and Bugs

Many users encounter app crashes and bugs, particularly when trying to access specific features like proof of insurance or roadside assistance requests. Approximately 12% of users are affected, which disrupts their ability to use the app effectively.

The app crashes every time I try to view my insurance card, making it unusable.

4

Poor User Interface

The app's user interface is often criticized for being unintuitive and difficult to navigate, with users struggling to find necessary features or complete tasks efficiently. This issue affects about 8% of users, leading to a subpar user experience.

The app is confusing to navigate, and I can't find the features I need without a lot of hassle.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Auto Club App
The Auto Club App receives mixed feedback. Users appreciate its convenience and comprehensive features, such as easy access to insurance and roadside assistance. However, many users report issues with logging in, app crashes, and inaccurate tracking, which can be frustrating.

#2 RUNNER UP

Allstate Mobile
Allstate Mobile is praised for its user-friendly interface and helpful customer service. However, users express frustration with the Drivewise feature, citing issues with battery drain and inaccurate tracking of driving behavior, which affects their discounts.

#3 Straggler

State Farm Mobile
State Farm Mobile is appreciated for its convenience and ease of use, especially for managing policies and payments. Nonetheless, users are dissatisfied with frequent app updates, login issues, and the Drive Safe & Save program, which they find intrusive and inaccurate.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Auto Club App
#1 Users Choice
The Auto Club App receives mixed feedback. Users appreciate its convenience and comprehensive features, such as easy access to insurance and roadside assistance. However, many users report issues with logging in, app crashes, and inaccurate tracking, which can be frustrating.
Allstate Mobile
#2 Runner-up
Allstate Mobile is praised for its user-friendly interface and helpful customer service. However, users express frustration with the Drivewise feature, citing issues with battery drain and inaccurate tracking of driving behavior, which affects their discounts.
State Farm Mobile
#3 Straggler
State Farm Mobile is appreciated for its convenience and ease of use, especially for managing policies and payments. Nonetheless, users are dissatisfied with frequent app updates, login issues, and the Drive Safe & Save program, which they find intrusive and inaccurate.

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Nuggets

Major Highlights of the Week

Apple Wallet Bug
The app incorrectly displays the expiration date when adding a membership card to Apple Wallet, causing confusion about membership validity. This issue is compounded by the inability to report the bug through the app's contact feature.
Adding my card to Apple Wallet shows the wrong expiration year, and I can't report this bug through the app.
Inconsistent Reliability
The app fails to provide consistent access to digital membership cards and proof of insurance, often displaying error messages. This unreliability leads to frustration and consideration of alternative services.
I can't access my digital membership card or proof of insurance; it just says something went wrong.
Roadside Assistance Delays
Users experience significant delays in roadside assistance, with the app providing inaccurate wait times and poor communication between dispatch and service providers. This results in dissatisfaction and potential membership cancellations.
I waited over two hours for roadside assistance, and the app's ETA was completely off.
Login Persistence Issues
The app frequently logs users out, requiring repeated logins, which is particularly frustrating during emergencies when quick access is needed. This issue diminishes the app's usability and user satisfaction.
Having to log in every time is cumbersome, especially during emergencies when I need quick access.
Travel Planning Limitations
The app redirects users to a web browser for travel planning, requiring additional logins and reducing the app's convenience. This limitation makes the app less competitive compared to dedicated travel apps.
Travel planning is useless in the app as it redirects to a browser where I have to log in again.
Regional App Confusion
Users face difficulties when moving between regions, as the app defaults to the old region's version, causing confusion and access issues. A unified national app or clear regional distinctions in app stores are needed.
After moving, the app defaults to my old region, making it hard to access the correct services.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Apple Wallet Bug
The app incorrectly displays the expiration date when adding a membership card to Apple Wallet, causing confusion about membership validity. This issue is compounded by the inability to report the bug through the app's contact feature.
Inconsistent Reliability
The app fails to provide consistent access to digital membership cards and proof of insurance, often displaying error messages. This unreliability leads to frustration and consideration of alternative services.
Roadside Assistance Delays
Users experience significant delays in roadside assistance, with the app providing inaccurate wait times and poor communication between dispatch and service providers. This results in dissatisfaction and potential membership cancellations.
Login Persistence Issues
The app frequently logs users out, requiring repeated logins, which is particularly frustrating during emergencies when quick access is needed. This issue diminishes the app's usability and user satisfaction.
Travel Planning Limitations
The app redirects users to a web browser for travel planning, requiring additional logins and reducing the app's convenience. This limitation makes the app less competitive compared to dedicated travel apps.
Regional App Confusion
Users face difficulties when moving between regions, as the app defaults to the old region's version, causing confusion and access issues. A unified national app or clear regional distinctions in app stores are needed.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is subpar for travel planning as it redirects to a web browser, requiring a separate login. Integrating real travel planning services within the app would make it more competitive.
Danielesq
The app's roadside assistance feature is nearly useless. Despite being logged in, I often receive an 'Unable to Authorize' error, forcing me to call for help instead.
A Google user
The app frequently logs me out, requiring me to re-enter my username and password, which is frustrating during emergencies when I need quick access.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is subpar for travel planning as it redirects to a web browser, requiring a separate login. Integrating real travel planning services within the app would make it more competitive.
Candice Wu
App Store
The app's roadside assistance feature is nearly useless. Despite being logged in, I often receive an 'Unable to Authorize' error, forcing me to call for help instead.
Kelly Williams
Google Play
The app frequently logs me out, requiring me to re-enter my username and password, which is frustrating during emergencies when I need quick access.
Koray Okumus
Google Play

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