Audiomack - Play Music Offline

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Audiomack - Play Music Offline's key feedback

Excessive Ads

Many users are frustrated with the frequency and intrusiveness of ads, which disrupt the music listening experience. Approximately 20% of users have mentioned this issue, indicating a significant impact on user satisfaction.

The app is great, but the ads are way too frequent and ruin the vibe.

App Crashes

A number of users report that the app frequently crashes, especially when using mobile data, which hinders their ability to enjoy music seamlessly. This issue affects about 10% of users, causing frustration and potential loss of users.

The app keeps crashing whenever I turn on my data, making it unusable.

Offline Playback Issues

Some users experience problems with offline playback, where downloaded songs either don't play or require re-downloading. This affects around 5% of users, leading to dissatisfaction with the app's offline capabilities.

I have to keep re-downloading my songs because they won't play offline.

Limited Song Availability

Users have expressed disappointment over the limited availability of certain songs, which are either not present or require a premium subscription to access. This issue affects about 5% of users, impacting their overall satisfaction with the app.

I can't download some of my favorite songs because they require a premium subscription.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Audiomack - Play Music Offline

Audiomack receives high praise for its user-friendly interface, fast music downloads, and the ability to listen offline without a subscription. However, users frequently mention the annoyance of ads and occasional technical issues with streaming.

#2 RUNNER UP

Deezer

Deezer is appreciated for its sound quality and smart recommendations, with users enjoying its global music variety. However, some users express frustration with its algorithm, repetitive suggestions, and technical glitches, particularly with offline playback.

#3 Straggler

Tidal

Tidal is lauded for its superior audio quality and artist-friendly business model, with users appreciating its curated playlists and high-resolution sound. Nonetheless, users report issues with app stability, offline functionality, and a lack of personalization options.

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Nuggets

Major Highlights of the Week

Ad Overload

Users are frustrated with the excessive frequency of ads, which disrupts the music listening experience and diminishes app usability. This issue is particularly problematic as ads sometimes prevent songs from playing even after they appear.

The app was good until all the ads started; now it's worse than Spotify.

Offline Playback Issues

Some users report that the app fails to play music offline as advertised, requiring an internet connection to function properly. This discrepancy between the app's promise and actual performance leads to user dissatisfaction.

They said you can play music offline, but it seems like you still need internet.

App Crashes

Frequent app crashes and glitches, especially when mobile data is on, hinder the user experience and prevent seamless music streaming. This technical instability is causing users to consider alternative music apps.

The app keeps crashing when I turn on my data, making it unusable.

Download Limitations

Users are disappointed with the inability to download certain songs without a premium subscription, which contradicts the app's free music access promise. This limitation affects user satisfaction and app perception.

I can't download my favorite songs because they require a premium subscription.

Search Functionality

The app's search feature is inadequate, requiring exact song titles to find music, which frustrates users accustomed to more intuitive search experiences on other platforms. Improving search capabilities could enhance user engagement.

Audiomack's search doesn't work well unless you know the exact song name.

Authentication Problems

Users face issues with account authentication and linking, leading to lost access and delayed support responses. This problem affects user trust and satisfaction with the app's account management features.

I lost my authentication after linking Instagram and support hasn't replied.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Offline Playback Issues

App Crashes

Download Limitations

Search Functionality

Authentication Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to use you guys a lot back in 2019-2020 and you could have access to things even if it had advertisements. Nowadays everything is locked and it’s not even convenient anymore man.

YallEffedUpforthis

Week of July 24th, 2025

I love Audiomack but the issue I have is the ads that always pop up when you listen to your best song.

harlagi

Week of July 24th, 2025

The app was amazing, I loved it. But recently it's been acting up, I can't even listen to music anymore. Each time I put on my data my app starts glitching, and then it stops working, unless I switch off my data, now I can't stream songs online anymore, please fix it.

A Google user

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I used to use you guys a lot back in 2019-2020 and you could have access to things even if it had advertisements. Nowadays everything is locked and it’s not even convenient anymore man.

Candice Wu

App Store

I love Audiomack but the issue I have is the ads that always pop up when you listen to your best song.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Audiomack - Play Music Offline

Top Insights This Week

Excessive Ads

App Crashes

Offline Playback Issues

Limited Song Availability

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts