Atom bank

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Atom bank's key feedback

Update Issues

A significant number of users face problems with app updates, where the app prompts for an update but fails to progress, leaving them unable to access the app. Approximately 10% of users report this issue.

I can't open the app because it asks for an update that won't complete.

Open Banking Absence

The lack of open banking support is a notable inconvenience for users who wish to manage all their finances in one place. This affects around 8% of users who rely on financial apps for comprehensive account management.

I can't link my Atom account to my budgeting app due to no open banking support.

Face ID and Orientation

Users experience difficulties with Face ID, particularly on newer devices where the app's portrait orientation conflicts with the device's camera placement. This issue affects about 5% of users.

Face ID setup is frustrating on my new iPad due to the app's portrait-only mode.

Server Connection Errors

Some users encounter server connection errors when trying to log in or register, which prevents them from accessing their accounts. This problem affects approximately 6% of users.

I keep getting a 'can't connect to server' error when trying to log in.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives high praise for its user-friendly interface, excellent exchange rates, and comprehensive banking features. Users appreciate the ease of international transactions and the app's security features, although some express concerns about customer support accessibility.

#2 RUNNER UP

Atom bank

Atom Bank is appreciated for its smooth account setup process, user-friendly app, and competitive interest rates. However, users express frustration over the lack of open banking support and some technical issues, which affect the overall user experience.

#3 Straggler

Starling Bank

Starling Bank is commended for its innovative features, ease of use, and excellent customer service. Users find the app convenient for managing finances, though some express concerns about withdrawal limits and privacy issues with card information.

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Nuggets

Major Highlights of the Week

Transfer Limitations

Users are frustrated by the inability to transfer partial amounts, as the app only allows moving all funds at once, limiting flexibility in fund management.

I expected to move money in different amounts, but the app only lets me transfer everything at once.

Open Banking Absence

The lack of open banking support is a significant inconvenience, preventing users from integrating Atom accounts with other financial apps for comprehensive financial management.

I can't link my Atom savings account to my budgeting app, which is crucial for managing all my finances in one place.

Landscape Mode Missing

The app's lack of landscape mode on iPads, especially for facial recognition, causes usability issues, requiring awkward device handling and additional effort.

The app forces portrait mode for facial recognition, making it difficult to use on my new iPad with a horizontal camera.

Persistent Update Loop

Users experience a frustrating loop where the app demands an update but fails to progress, rendering the app unusable despite having the latest iOS version.

The app insists on an update but won't complete, leaving me unable to access it despite having full internet coverage.

Notification Pop-up Annoyance

A recurring pop-up asking for notification permissions appears every time the app is opened, causing annoyance and disrupting the user experience.

Every time I open the app, it asks if I want notifications, and it doesn't stop even if I select 'not now'.

Connected Account Change Issue

Technical difficulties in changing connected accounts prevent users from transferring money, leading to trust issues and dissatisfaction with the service.

I can't change my connected account or transfer money due to a technical issue, and support says it will take days to resolve.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Transfer Limitations

Users are frustrated by the inability to transfer partial amounts, as the app only allows moving all funds at once, limiting flexibility in fund management.

Open Banking Absence

The lack of open banking support is a significant inconvenience, preventing users from integrating Atom accounts with other financial apps for comprehensive financial management.

Landscape Mode Missing

The app's lack of landscape mode on iPads, especially for facial recognition, causes usability issues, requiring awkward device handling and additional effort.

Persistent Update Loop

Users experience a frustrating loop where the app demands an update but fails to progress, rendering the app unusable despite having the latest iOS version.

Notification Pop-up Annoyance

A recurring pop-up asking for notification permissions appears every time the app is opened, causing annoyance and disrupting the user experience.

Connected Account Change Issue

Technical difficulties in changing connected accounts prevent users from transferring money, leading to trust issues and dissatisfaction with the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I recently opened a new savings account with Atom Bank and was pleased with how smooth the process was. However, I was disappointed to find that Atom Bank does not currently support open banking, which is important for effective financial planning. I strongly encourage Atom Bank to enable open banking integration.

SazzleDazzle_

Unfortunately, in my opinion, this app is unusable on the latest iPads as the touch ID sensor is in the wrong position without a landscape version. Lack of action by Atom over the years is very disappointing as other financial apps have excellent landscape versions.

Hereford7

For an internet-exclusive bank to repeatedly have the technical issue of not being able to change one’s connected account, it’s simply horrendous. It has been 3 days and I still cannot change my connected account, nor can I transfer money in because of this technical issue.

VictoriaV5

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The quotes of the week

Hear from some of the most impactful users to drive changes

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User Experience Report

Report Date

Atom bank

Top Insights This Week

Update Issues

Open Banking Absence

Face ID and Orientation

Server Connection Errors

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts