Talk Now: 2nd Text Number App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Talk Now: 2nd Text Number App's key feedback

Subscription Confusion

Many users are frustrated with unexpected charges during the free trial period, with approximately 20% of users reporting being charged despite canceling the trial. This issue leads to dissatisfaction and a perception of the app as a scam.

I signed up for the free trial and was charged $49.99 despite canceling immediately.

Call Quality Issues

Users frequently report dropped calls and poor call quality, affecting around 15% of users. This problem disrupts communication and diminishes the app's reliability for important conversations.

Every call I make gets dropped after a few minutes, making it unusable for important calls.

Verification Code Paywall

A significant number of users, about 10%, are upset about having to pay to receive verification codes, which they expected to be free. This limitation hinders the app's usability for account verifications.

I can't receive verification codes without paying, which defeats the purpose of a free app.

Account Suspension

Approximately 8% of users experience account suspensions for 'unusual activity' without clear explanations, leading to frustration and a lack of trust in the app's management.

My account was disabled for unusual activity, but I never received an explanation or response to my appeal.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow is praised for its reliability and cost-effectiveness, offering free calling and texting services that many users find invaluable, especially in emergencies. However, some users report issues with call quality and intrusive ads, which can detract from the overall experience.

#2 RUNNER UP

Burner

Burner is appreciated for its privacy features, allowing users to maintain anonymity with temporary phone numbers. Users find it useful for business and personal use, though some express frustration with the app's cost structure and occasional technical issues.

#3 Straggler

Talk Now: 2nd Text Number App

Talk Now receives mixed feedback, with users appreciating the app's functionality for obtaining a second number and its privacy features. However, many users are dissatisfied with the app's pricing model, unexpected charges, and customer support issues, leading to concerns about its reliability and transparency.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Verification Code Fees

Users are frustrated with the app's requirement to pay for receiving verification codes, which they believe should be a basic feature. This limitation hinders users from completing essential tasks like job applications.

I can't get verification codes without paying, which is ridiculous for a free app.

Account Disabling

Many users experience sudden account suspensions without clear explanations, leading to dissatisfaction and distrust. The lack of communication regarding account issues exacerbates user frustration.

My account was disabled for 'unusual activity' without any explanation, and I can't get it back.

Free Trial Charges

Users are unexpectedly charged during the free trial period, contradicting the app's advertised offer. This misleading practice results in negative perceptions of the app's billing transparency.

I was charged during the free trial, which is supposed to be free, making it feel like a scam.

Call Quality Issues

Frequent call drops and poor audio quality disrupt user communication, undermining the app's core functionality. Users report calls being cut off mid-conversation, leading to frustration.

Calls drop every time, making it impossible to have a proper conversation.

Ad Intrusiveness

Excessive and intrusive ads interrupt user experience, particularly during calls and messaging. This aggressive ad strategy diminishes the app's usability and user satisfaction.

Ads pop up during calls, causing them to drop, which is extremely annoying.

Hidden Costs

Users feel misled by hidden costs and additional charges not clearly outlined in the app's description. This lack of transparency leads to a perception of the app as a scam.

The app has hidden fees everywhere, making it far from free as advertised.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Code Fees

Account Disabling

Many users experience sudden account suspensions without clear explanations, leading to dissatisfaction and distrust. The lack of communication regarding account issues exacerbates user frustration.

Free Trial Charges

Users are unexpectedly charged during the free trial period, contradicting the app's advertised offer. This misleading practice results in negative perceptions of the app's billing transparency.

Call Quality Issues

Frequent call drops and poor audio quality disrupt user communication, undermining the app's core functionality. Users report calls being cut off mid-conversation, leading to frustration.

Ad Intrusiveness

Excessive and intrusive ads interrupt user experience, particularly during calls and messaging. This aggressive ad strategy diminishes the app's usability and user satisfaction.

Hidden Costs

Users feel misled by hidden costs and additional charges not clearly outlined in the app's description. This lack of transparency leads to a perception of the app as a scam.

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve been trying to send a simple text and it keeps saying that it will not send due to inappropriate language. There is absolutely no inappropriate language in the message. I was also charged during a supposed trial period. This is the worst app you could ever come across.

Freaknik

Week of May 27th, 2025

Not only do they charge your card for the subscription when you think you are getting a 3-day free trial, but they also give you 60 credits and then want you to buy more credits after paying $50. Do not do the 3-day free trial. What junk!

T.Ross333

Week of May 27th, 2025

I downloaded this app to use for a day. My phone went off and when it came back on the next day, I noticed a $45 charge to my bank. I never even used it after I downloaded it. I wouldn’t advise using this app at all.

dtjb2022

Week of May 27th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Talk Now: 2nd Text Number App

Top Insights This Week

Subscription Confusion

Call Quality Issues

Verification Code Paywall

Account Suspension

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts