Asana

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Asana's key feedback

Mobile App Bugs

Many users report that the mobile app is plagued with bugs, such as issues with task sorting, syncing, and frequent crashes. Approximately 30% of users seem to be affected by these issues, which significantly hinder their productivity on the go.

The app keeps crashing and doesn't sync properly, making it unusable for mobile task management.

Subscription Management Issues

Users express frustration with the difficulty of managing subscriptions, including unexpected charges and the inability to easily cancel or modify plans. This affects about 20% of users, leading to dissatisfaction with customer service and billing practices.

I was charged for a subscription I tried to cancel, and customer service was unhelpful in resolving the issue.

Inconsistent User Experience

There is a noticeable disparity between the desktop and mobile app experiences, with the mobile app lacking many features available on the desktop. This inconsistency affects around 25% of users, who find the mobile app less functional and intuitive.

The mobile app lacks features and is not as user-friendly as the desktop version, making it hard to manage tasks on the go.

Notification Overload

Users are overwhelmed by excessive notifications, which they find difficult to manage or customize. This issue affects about 15% of users, leading to frustration and decreased app usability.

The app floods my email with notifications, and I can't find a way to turn them off.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Asana

Asana receives high praise for its ease of use, powerful functionality, and effectiveness in task management. Users appreciate its ability to organize tasks and projects efficiently, though some express frustration with the mobile app's limitations and occasional performance issues.

#2 RUNNER UP

Trello

Trello is appreciated for its simplicity and flexibility in organizing personal and professional tasks. However, users have noted recent updates have introduced glitches and limitations, particularly with the mobile app, which has led to some dissatisfaction.

#3 Straggler

Monday.com

Monday.com is valued for its real-time updates and intuitive interface, making it a strong tool for team collaboration and project management. Despite this, users have reported issues with billing transparency and customer support, which has led to some negative experiences.

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Nuggets

Major Highlights of the Week

Landscape Mode

The app does not support landscape orientation, limiting usability during commutes or when using the app in different positions. This lack of flexibility hinders productivity for users who prefer or need to use their devices in landscape mode.

I don’t use the app as much as I want to because when I tilt my phone to landscape the app does not reorient.

iOS Sync Issues

The iOS app fails to maintain the sorting, filtering, and grouping configurations set on the desktop version, leading to a disorganized and frustrating user experience. This inconsistency undermines the app's credibility and usability.

None of the conditions set on desktop lists carry over to the iOS app, resulting in random sorting and filtering that cannot be undone.

Admin Controls

The app redirects users away from the admin page without providing equivalent admin controls, rendering it ineffective for administrative tasks. This limitation makes the app less useful for users needing to manage administrative functions on the go.

If you're going to redirect me away from the admin page, you better give me admin controls on the app.

Subscription Management

Users face difficulties in managing subscriptions via mobile, with obstacles in adjusting plans or canceling subscriptions, which is perceived as predatory. This creates a negative customer experience and may lead to customer churn.

Not allowing you to manage your plan subscription via mobile is predatory behavior.

Unwanted Graphics

The presence of whimsical graphics like unicorns and sloths is seen as unprofessional and distracting, detracting from the app's functionality. Users feel that more focus should be placed on improving core features rather than on unnecessary animations.

Unicorns, sloths, and whales across the screen are distracting and unprofessional.

Billing and Refunds

The app's billing practices, such as automatic renewals and inflexible refund policies, are seen as unfair, especially for small businesses. This approach damages user trust and may drive users to competitors with more customer-friendly policies.

I was charged $265 for another year of a service I barely used and had actively tried to cancel last year.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Landscape Mode

iOS Sync Issues

Admin Controls

Subscription Management

Unwanted Graphics

Billing and Refunds

Quotes of the week

Hear from some of the most impactful users to drive changes

The iOS app is as pitifully bad as the desktop app is spectacular. None of the conditions set on desktop lists carry over to the iOS app, leading to random sorting and filtering that cannot be undone. This inconsistency torpedoes the credibility of your exceptional desktop app.

jalton

If you're a small business owner considering Asana, think twice before opting into an annual plan. I was charged $265 for a service I barely used and couldn't cancel due to email access issues, and Asana refused to reverse the charge despite my efforts.

MelSmiley

I love Asana but not allowing you to manage your plan subscription via mobile is predatory behavior. Creating hurdles to keep you from adjusting your plan is not how you retain customers.

whoamarcos

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I love Asana but not allowing you to manage your plan subscription via mobile is predatory behavior. Creating hurdles to keep you from adjusting your plan is not how you retain customers.

Koray Okumus

Google Play

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User Experience Report

Report Date

Asana

Top Insights This Week

Mobile App Bugs

Subscription Management Issues

Inconsistent User Experience

Notification Overload

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts