My Argos Card

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of My Argos Card's key feedback

Terms and Conditions Issue

A significant number of users, approximately 60%, are unable to proceed past the 'Updated Terms and Conditions' screen due to a blank page and non-functional agree/disagree buttons, preventing them from accessing their accounts.

The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed to see my balance or make a payment.

Persistent Loading Screen

Around 25% of users report being stuck on a continuous loading screen, making it impossible to log in or use the app, even after reinstalling or updating it.

The app is now useless since it was upgraded; I can't open it to make a payment, just have the continuous circle like it's trying to open but won't.

Payment Processing Failure

Approximately 10% of users are frustrated by the app's inability to process payments, often requiring them to delete and reinstall the app multiple times without success.

I want to pay my bill, but I'm unable to do so in the app, and customer service is no help.

Credit Limit Increase Bug

About 5% of users experience issues with the credit limit increase feature, which has been non-functional despite updates intended to fix it.

The credit limit increase section hasn't worked for as long as I've had the app, and the latest update didn't fix it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

My Very App

My Very App receives high praise for its engaging and nostalgic content, particularly among younger users and those revisiting childhood memories. However, some users express frustration over the need to pay for additional features, which were previously free.

#2 RUNNER UP

NewDay Cards

NewDay Cards is appreciated for its user-friendly interface and ease of use, making financial management straightforward for users. However, some users report issues with customer service and occasional app crashes.

#3 Straggler

My Argos Card

My Argos Card app faces significant criticism due to persistent technical issues, such as login problems and a non-functional terms and conditions page, which prevent users from accessing their accounts. Users express frustration over the lack of effective customer support and frequent app crashes.

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Nuggets

Major Highlights of the Week

Terms Screen Freeze

Users are unable to proceed past a blank 'Updated Terms and Conditions' screen, preventing access to their accounts. This issue persists despite attempts to reinstall the app or switch networks.

The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed to see my balance or make a payment.

Endless Loading Loop

The app frequently gets stuck in an endless loading loop, making it impossible for users to log in or perform any transactions. This issue has been exacerbated by recent updates that were intended to fix bugs.

The app is now useless since it was upgraded; I can't open it to make a payment, just have the continuous loading circle.

Credit Limit Bug

The feature to request a credit limit increase is non-functional, with users unable to fill in the required details due to a persistent bug. This issue remains unresolved even after updates claiming improvements.

App won't let you apply for a credit increase due to a bug in the system not allowing you to fill in the details required.

Reinstallation Requirement

Users are forced to repeatedly delete and reinstall the app to regain access, which is a cumbersome and temporary workaround. This frequent need for reinstallation indicates a fundamental stability issue.

Every other day it stops working, and the only way to get back in is to delete the app, then download it and put all your details back in again.

Payment Processing Failure

The app fails to process payments, leaving users unable to pay their bills through the app. This issue is compounded by ineffective customer service support.

I want to pay my card but am unable to do it in the app; customer service is as much use as a chocolate teapot.

After deleting and reinstalling the app, users are stuck in a loop where they can only register a new card instead of logging in with existing credentials. This oversight disrupts user access and account management.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Terms Screen Freeze

Users are unable to proceed past a blank 'Updated Terms and Conditions' screen, preventing access to their accounts. This issue persists despite attempts to reinstall the app or switch networks.

Endless Loading Loop

Credit Limit Bug

Reinstallation Requirement

Payment Processing Failure

The app fails to process payments, leaving users unable to pay their bills through the app. This issue is compounded by ineffective customer service support.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.

p42i56

Every time I do a transaction, I am unable to get back into the app unless I delete, reload, and complete the registration details. So many reviewers are saying the same thing. Argos, sort it out.

PFC Mick

The app is now useless since it was upgraded. Can't open the app to make payment. Just have the continuous circle like it's trying to open but won't.

More annoyed than ever

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.

Candice Wu

App Store

Every time I do a transaction, I am unable to get back into the app unless I delete, reload, and complete the registration details. So many reviewers are saying the same thing. Argos, sort it out.

Kelly Williams

Google Play

The app is now useless since it was upgraded. Can't open the app to make payment. Just have the continuous circle like it's trying to open but won't.

Koray Okumus

Google Play

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User Experience Report

Report Date

My Argos Card

Top Insights This Week

Terms and Conditions Issue

Persistent Loading Screen

Payment Processing Failure

Credit Limit Increase Bug

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts