My Argos Card

User Experience Report

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My Argos Card

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of My Argos Card's key feedback

1

Terms and Conditions Bug

A significant number of users, approximately 60%, are unable to proceed past the 'Updated Terms and Conditions' screen due to a blank page and inactive buttons, preventing them from accessing their accounts or making payments.

The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed to see my balance or make a payment.

2

Endless Loading Issue

Around 25% of users report being stuck on a continuous loading screen, making it impossible to log in or use the app, which is particularly frustrating for those needing to manage their accounts urgently.

The app is now useless since it was upgraded; I can't open it to make a payment, just stuck with the eternal 'Loading...' spinning circle.

3

Reinstallation Loop

Approximately 10% of users find themselves in a loop where they must delete and reinstall the app repeatedly to attempt access, which is a cumbersome and ineffective workaround.

Every other day it stops working, and the only way to get back in is to delete the app, then download it and put all your details back in again.

4

Login and Registration Confusion

About 5% of users experience confusion and frustration with the login and registration process, especially after reinstalling the app, as they are prompted to register a new card instead of logging in.

After deleting and reinstalling the app, there's no option to log in, only to register a new card, making it impossible to access my account.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

American Express
American Express is highly praised for its user-friendly interface and reliable performance. Users appreciate the seamless transaction process and the comprehensive features that make managing their accounts easy and efficient.

#2 RUNNER UP

Barclaycard
Barclaycard receives positive feedback for its intuitive design and robust functionality. Users find the app easy to navigate and appreciate the timely notifications and detailed transaction history.

#3 Straggler

My Argos Card
My Argos Card app is currently facing significant criticism due to persistent technical issues, particularly with the updated terms and conditions page that prevents users from logging in or making payments. Users express frustration over the lack of effective customer support and the need for frequent app reinstallations to attempt to resolve these issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
American Express
#1 Users Choice
American Express is highly praised for its user-friendly interface and reliable performance. Users appreciate the seamless transaction process and the comprehensive features that make managing their accounts easy and efficient.
Barclaycard
#2 Runner-up
Barclaycard receives positive feedback for its intuitive design and robust functionality. Users find the app easy to navigate and appreciate the timely notifications and detailed transaction history.
My Argos Card
#3 Straggler
My Argos Card app is currently facing significant criticism due to persistent technical issues, particularly with the updated terms and conditions page that prevents users from logging in or making payments. Users express frustration over the lack of effective customer support and the need for frequent app reinstallations to attempt to resolve these issues.

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Nuggets

Major Highlights of the Week

Blank Terms Screen
Users encounter a blank screen when prompted to accept updated terms and conditions, preventing them from proceeding with app functions. This issue disrupts access to account management and payment features.
The app is stuck on a blank 'Updated Terms and Conditions' screen, making it impossible to proceed.
Endless Loading
The app frequently gets stuck on a loading screen, rendering it unusable for account access and transactions. This persistent issue frustrates users who rely on the app for financial management.
The app is just loading all the time, so I'm unable to access it.
Reinstallation Loop
Users are forced to delete and reinstall the app repeatedly due to persistent functionality issues, which does not resolve the underlying problems. This cycle is inefficient and aggravates users trying to manage their accounts.
I've had to delete and reinstall the app countless times, but it still doesn't work.
Login Failures
The app fails to allow users to log in, often leaving them stuck on initial screens or in loops. This prevents users from accessing their accounts and performing necessary transactions.
I cannot log in; the app just keeps me stuck on the initial screen.
Credit Limit Bug
A bug prevents users from applying for a credit limit increase, as the system does not allow the necessary details to be filled in. This issue limits users' ability to manage their credit effectively.
The app won't let me apply for a credit increase due to a bug.
High Interest Rates
Users express dissatisfaction with high interest rates on Argos Card purchases, which make it difficult to pay off balances. This financial strain leads to negative perceptions of the Argos Card service.
High interest rates make it impossible to pay off my balance, forcing me to take out a loan.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Blank Terms Screen
Users encounter a blank screen when prompted to accept updated terms and conditions, preventing them from proceeding with app functions. This issue disrupts access to account management and payment features.
Endless Loading
The app frequently gets stuck on a loading screen, rendering it unusable for account access and transactions. This persistent issue frustrates users who rely on the app for financial management.
Reinstallation Loop
Users are forced to delete and reinstall the app repeatedly due to persistent functionality issues, which does not resolve the underlying problems. This cycle is inefficient and aggravates users trying to manage their accounts.
Login Failures
The app fails to allow users to log in, often leaving them stuck on initial screens or in loops. This prevents users from accessing their accounts and performing necessary transactions.
Credit Limit Bug
A bug prevents users from applying for a credit limit increase, as the system does not allow the necessary details to be filled in. This issue limits users' ability to manage their credit effectively.
High Interest Rates
Users express dissatisfaction with high interest rates on Argos Card purchases, which make it difficult to pay off balances. This financial strain leads to negative perceptions of the Argos Card service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
p42i56
I want to pay my card but am unable to do it in the app. Customer service is as much use as a chocolate teapot.
mamgu5
The app is broken. It tells you to accept new T&Cs but the page is blank and the accept button is inactive.
jmc8001

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is stuck on a blank 'Updated Terms and Conditions' screen. I can't scroll, type, or access anything. Please fix this ASAP.
Candice Wu
App Store
I want to pay my card but am unable to do it in the app. Customer service is as much use as a chocolate teapot.
Kelly Williams
Google Play
The app is broken. It tells you to accept new T&Cs but the page is blank and the accept button is inactive.
Koray Okumus
Google Play

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