Aqua credit card

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Aqua credit card's key feedback

Login Issues

A significant number of users, approximately 15%, report difficulties logging into the app, with issues such as incorrect passcode recognition and problems with Face ID after updates. This prevents them from accessing their accounts and managing their finances effectively.

The app won't let me log in, saying my passcode is wrong, even after resetting it.

Payment Problems

Around 10% of users experience issues with making payments, including problems with minimum payment recognition and difficulties using preferred payment methods, leading to frustration and potential financial penalties.

I paid more than the minimum, yet the app still requests the minimum payment.

Update Failures

Approximately 8% of users face problems with app updates, where the app fails to load or function properly after an update, causing inconvenience and preventing them from using the app's features.

The app is broken after the latest update and won't let me log in.

Unexpected Charges

About 7% of users are unhappy with unexpected charges and high interest rates, feeling misled by hidden fees and the overall cost of using the credit card, which affects their trust in the service.

I was charged interest even after paying my balance in full, which is unacceptable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Aqua credit card

Aqua Credit Card receives mixed feedback. Many users praise its ease of use, excellent customer service, and beneficial credit limit increases. However, others report issues with app updates, login problems, and unexpected charges.

#2 RUNNER UP

Wildfire Personal Online Banking

Wildfire Personal Online Banking is highly praised for its user-friendly interface and reliable service. Users appreciate the seamless online banking experience and efficient customer support.

#3 Straggler

Umpqua Bank Mobile App

Umpqua Bank Mobile App receives positive feedback for its intuitive design and comprehensive features. Customers value the app's stability and the bank's commitment to improving user experience.

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Nuggets

Major Highlights of the Week

Users face persistent login issues post-update, with passcodes being incorrectly flagged as wrong, even after resets. This hinders access to account management, causing significant frustration.

The app keeps saying my passcode is wrong, even after changing it.

Update Failures

Recent app updates have led to functionality breakdowns, including failed logins and non-responsive features. This disrupts user experience and access to essential services.

Payment Processing Errors

Users experience issues with payment processing, including minimum payments not being recognized and failed authorizations. This leads to confusion and potential financial penalties.

Paid ten times the minimum payment, yet still requested to pay the minimum.

Interest and Charges

Unexpected interest charges and hidden fees are causing dissatisfaction, with users feeling misled about the cost of using the card. This impacts trust and perceived value.

Paid my balance off in full but was charged £67 interest for being one day late.

Registration Problems

New users encounter difficulties during the registration process, with the app indicating unavailability. This prevents potential customers from accessing services.

App says unavailable when trying to register.

Autopay Issues

Autopay features are not functioning as expected, requiring manual payments and causing inconvenience. This undermines the app's promise of ease and reliability.

Autopay doesn't work, causing a headache with every payment.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login issues post-update, with passcodes being incorrectly flagged as wrong, even after resets. This hinders access to account management, causing significant frustration.

Update Failures

Recent app updates have led to functionality breakdowns, including failed logins and non-responsive features. This disrupts user experience and access to essential services.

Payment Processing Errors

Users experience issues with payment processing, including minimum payments not being recognized and failed authorizations. This leads to confusion and potential financial penalties.

Interest and Charges

Unexpected interest charges and hidden fees are causing dissatisfaction, with users feeling misled about the cost of using the card. This impacts trust and perceived value.

Registration Problems

New users encounter difficulties during the registration process, with the app indicating unavailability. This prevents potential customers from accessing services.

Autopay Issues

Autopay features are not functioning as expected, requiring manual payments and causing inconvenience. This undermines the app's promise of ease and reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, the app asks for my passcode instead of face recognition, and it keeps saying it's incorrect even after changing it. What's the point of an app if I can't access it?

fourqtwo

Week of July 18th, 2025

Minimum payment was £5, so I paid ten times that, yet they still requested the £5 minimum. Will be clearing and closing my account.

Ginger Ninja 2024

Week of July 18th, 2025

The app won't let me log in to pay my bill, saying something is wrong. Ever since the last update, it hasn't worked. Please sort it out!

G/3/

Week of July 18th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, the app asks for my passcode instead of face recognition, and it keeps saying it's incorrect even after changing it. What's the point of an app if I can't access it?

Candice Wu

App Store

Minimum payment was £5, so I paid ten times that, yet they still requested the £5 minimum. Will be clearing and closing my account.

Kelly Williams

Google Play

The app won't let me log in to pay my bill, saying something is wrong. Ever since the last update, it hasn't worked. Please sort it out!

Koray Okumus

Google Play

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User Experience Report

Report Date

Aqua credit card

Top Insights This Week

Login Issues

Payment Problems

Update Failures

Unexpected Charges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts