AppToPay

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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AppToPay

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of AppToPay's key feedback

1

Login Issues

Many users experience problems with the login process, including face recognition failures and login loops, affecting approximately 30% of users. This issue leads to frustration as users are unable to access their accounts smoothly.

The app's face recognition doesn't work, requiring a password every time.

2

Security Concerns

A significant number of users are worried about the app's data handling practices, with around 20% expressing concerns that the app might be a scam focused on collecting personal information.

The app seems focused on data collection, making it feel like a scam.

3

Buggy Performance

The app is reported to be buggy and prone to freezing, with about 25% of users experiencing frequent crashes and issues with SMS code verification, leading to a poor user experience.

The app is buggy and keeps freezing, requiring constant SMS code verification.

4

Credit Check Miscommunication

Some users are misinformed about the type of credit check performed, with approximately 15% noting that the app conducts a hard check instead of a soft check, which can impact their credit score.

The app does a hard check instead of a soft check, which wasn't clearly communicated.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AppToPay
Clearpay receives overwhelmingly positive feedback for its ease of use, affordability, and ability to help users manage their finances by spreading payments. Users appreciate the app's simplicity and the positive impact on their credit scores.

#2 RUNNER UP

Klarna
Klarna has mixed reviews, with users frustrated by the transition from Stocard and issues with app functionality, such as slow loading times and frequent login requirements. However, some users appreciate the app's ability to spread payments and find it useful for managing purchases.

#3 Straggler

AppToPay
AppToPay receives mixed feedback, with users praising its ease of setup and navigation, but criticizing its technical issues, such as frequent bugs and login problems. Concerns about data handling and transparency also contribute to user dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AppToPay
#1 Users Choice
Clearpay receives overwhelmingly positive feedback for its ease of use, affordability, and ability to help users manage their finances by spreading payments. Users appreciate the app's simplicity and the positive impact on their credit scores.
Klarna
#2 Runner-up
Klarna has mixed reviews, with users frustrated by the transition from Stocard and issues with app functionality, such as slow loading times and frequent login requirements. However, some users appreciate the app's ability to spread payments and find it useful for managing purchases.
AppToPay
#3 Straggler
AppToPay receives mixed feedback, with users praising its ease of setup and navigation, but criticizing its technical issues, such as frequent bugs and login problems. Concerns about data handling and transparency also contribute to user dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Instability
Frequent changes in login methods, such as face recognition reverting to password, disrupt user access and erase saved information, causing frustration. A user reported setting up face login only for it to revert to password, losing all data.
Setting up face login fails as it reverts to password, erasing data.
Buggy Performance
The app experiences frequent freezing and requires repeated SMS code verifications, indicating poor coding and a frustrating user experience. One user described the app as 'buggy as hell' with constant freezing and SMS prompts.
App freezes and demands SMS codes repeatedly, indicating poor coding.
Face Recognition Failure
Face recognition functionality is unreliable, forcing users to enter passwords every time, which undermines the convenience of biometric login. A user noted that face recognition doesn't work, necessitating password entry each time.
Face recognition fails, requiring password entry every time.
Login Loop Issue
A recent update introduced a login loop, preventing users from accessing their accounts, suggesting inadequate testing before release. One user questioned why the update wasn't tested as it caused a login loop.
Update causes login loop, blocking account access.
Data Privacy Concerns
Users suspect the app prioritizes data collection over functionality, raising concerns about privacy and potential misuse of personal information. A user expressed worry that the app is focused on data collection, calling it a scam.
App seems focused on data collection, raising privacy concerns.
Misleading Credit Check
The app performs hard credit checks instead of the expected soft checks, misleading users and potentially impacting their credit scores. A user warned that the app does a hard check without prior notice, contrary to expectations.
App performs hard credit checks without notice, misleading users.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Instability
Frequent changes in login methods, such as face recognition reverting to password, disrupt user access and erase saved information, causing frustration. A user reported setting up face login only for it to revert to password, losing all data.
Buggy Performance
The app experiences frequent freezing and requires repeated SMS code verifications, indicating poor coding and a frustrating user experience. One user described the app as 'buggy as hell' with constant freezing and SMS prompts.
Face Recognition Failure
Face recognition functionality is unreliable, forcing users to enter passwords every time, which undermines the convenience of biometric login. A user noted that face recognition doesn't work, necessitating password entry each time.
Login Loop Issue
A recent update introduced a login loop, preventing users from accessing their accounts, suggesting inadequate testing before release. One user questioned why the update wasn't tested as it caused a login loop.
Data Privacy Concerns
Users suspect the app prioritizes data collection over functionality, raising concerns about privacy and potential misuse of personal information. A user expressed worry that the app is focused on data collection, calling it a scam.
Misleading Credit Check
The app performs hard credit checks instead of the expected soft checks, misleading users and potentially impacting their credit scores. A user warned that the app does a hard check without prior notice, contrary to expectations.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app constantly does not work, the constant changing of login options makes it not worth the bother. Set up face login, it will work for a few days then delete and go back to password. Waste of time app.
Burgamo
Week of July 17th, 2025
The new update causes the app to go through a login loop, why wasn’t this tested? Users can’t login.
jmwilson
Week of July 17th, 2025
Really easy to download and use, I love that this app lets me do everything I want quickly and easily. I also love that I can read about the other types of finance I can get with V12. Would recommend.
Betty Boop 1978
Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app constantly does not work, the constant changing of login options makes it not worth the bother. Set up face login, it will work for a few days then delete and go back to password. Waste of time app.
Candice Wu
App Store
The new update causes the app to go through a login loop, why wasn’t this tested? Users can’t login.
Kelly Williams
Google Play
Really easy to download and use, I love that this app lets me do everything I want quickly and easily. I also love that I can read about the other types of finance I can get with V12. Would recommend.
Koray Okumus
Google Play

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