SCRL: Photo Collage Maker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of SCRL: Photo Collage Maker's key feedback

Subscription Issues

Many users are frustrated with unexpected charges after the free trial ends, often without clear reminders or easy cancellation options. Approximately 15% of users report issues with automatic renewals and difficulties obtaining refunds.

I forgot to cancel my free trial and was charged unexpectedly; I need a refund.

App Performance

Users frequently experience lagging, crashing, and slow performance, especially when handling larger projects or multiple photos. This affects around 10% of users, making the app difficult to use for complex tasks.

The app lags and crashes when I try to add more than a few photos.

Image Quality

A significant number of users are dissatisfied with the reduced image quality after exporting their projects, which diminishes the overall appeal of their posts. This issue affects about 8% of users.

The exported images are low quality and look terrible on Instagram.

Limited Free Features

Users are disappointed by the limited access to free features, with many essential tools and templates locked behind a paywall. Approximately 12% of users express frustration over the lack of free options.

Almost everything requires payment, making it hard to use the app without subscribing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Snapseed

Snapseed receives mixed feedback, with long-time users expressing dissatisfaction with recent updates that have made the app less intuitive and user-friendly. However, many still appreciate its powerful editing tools and the fact that it remains free without ads, making it a favorite for those seeking professional-quality results on mobile.

#2 RUNNER UP

Lightroom CC

Lightroom CC is praised for its powerful editing capabilities and seamless integration with desktop versions, but users are frustrated with recent changes such as the AI credit system and subscription model. Many loyal users feel restricted by these changes, leading to dissatisfaction despite the app's strong editing features.

#3 Straggler

SCRL: Photo Collage Maker

SCRL: Photo Collage Maker is appreciated for its creative templates and ease of use, but users are often frustrated by the paywall and subscription model. While many find it a great tool for creating Instagram posts, others are deterred by the limited free features and occasional app glitches.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are unexpectedly charged for subscriptions after the free trial ends, leading to dissatisfaction and refund requests. The lack of clear communication about automatic renewals is causing financial distress for some users.

I was unexpectedly charged ₱1,099 after the free trial ended and I kindly request a refund.

Image Quality Issues

The app significantly reduces the quality of images upon export, which is frustrating for users who expect high-resolution outputs. This degradation affects the overall user experience and satisfaction with the app's core functionality.

The images once downloaded are terrible in quality, making them look rubbish on Instagram.

Android Disparity

The Android version of the app lacks features available on iOS, leading to user frustration and requests for parity. This inconsistency in user experience across platforms is a significant pain point for Android users.

The Android version is much harder to use and very disappointing compared to iOS.

App Stability Problems

Frequent app crashes and lagging issues disrupt the user experience, making it difficult to complete projects. These technical issues are leading to user dissatisfaction and negative reviews.

The app lags and crashes, making it impossible to complete a collage without losing progress.

Limited Free Features

Users are frustrated by the limited free features and the constant push towards premium subscriptions. This aggressive monetization strategy is perceived as a barrier to enjoying the app's full potential.

Everything is behind a paywall, making it impossible to use the app without paying.

Refund Process Frustrations

Users are experiencing difficulties in obtaining refunds for accidental or unwanted subscriptions, leading to negative sentiments. The lack of responsive customer support exacerbates this issue.

I requested a refund for an accidental purchase but received no response from support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Image Quality Issues

Android Disparity

App Stability Problems

Frequent app crashes and lagging issues disrupt the user experience, making it difficult to complete projects. These technical issues are leading to user dissatisfaction and negative reviews.

Limited Free Features

Refund Process Frustrations

Users are experiencing difficulties in obtaining refunds for accidental or unwanted subscriptions, leading to negative sentiments. The lack of responsive customer support exacerbates this issue.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love this app for my photography business. It's intuitive and user-friendly, making it easy to create stunning posts. Highly recommend it!

ivan Suarez arias

I was super happy with this app until I realized how it looks on an iPad. The user experience is not consistent across devices.

teaandsugaaa

The app is great for creating Instagram posts, but the image quality drops significantly when exporting. Please improve the export quality.

Ashkhi99

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User Experience Report

Report Date

SCRL: Photo Collage Maker

Top Insights This Week

Subscription Issues

App Performance

Image Quality

Limited Free Features

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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