Apartments.com Rental Finder

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Apartments.com Rental Finder

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Apartments.com Rental Finder's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, especially when trying to view listings or save favorites, affecting approximately 30% of users. This issue severely hampers the usability of the app, making it frustrating for users to find and save potential rental options.

Every time I try to open an apartment listing, the app crashes and returns me to my home screen.

2

Inaccurate Listings

Many users have noted discrepancies between the prices and availability shown in the app and the actual details when contacting properties, affecting around 25% of users. This inconsistency leads to wasted time and frustration as users are misled by outdated or incorrect information.

The app shows lower prices than what the apartments actually charge, which is misleading and frustrating.

3

Music Interruption

A notable complaint is that the app pauses any background audio, such as music or podcasts, when opened, affecting about 15% of users. This unnecessary interruption detracts from the user experience, especially for those who multitask while searching for apartments.

Opening the app pauses my music, which is an unnecessary and annoying interruption.

4

Limited Filter Options

Users have expressed dissatisfaction with the app's filtering capabilities, noting that it lacks essential filters and often resets preferences, impacting approximately 20% of users. This limitation makes it difficult for users to narrow down their search to meet specific needs.

The app doesn't allow me to filter out shared living spaces, making it hard to find suitable listings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Craigslist
Craigslist receives overwhelmingly positive feedback for its simplicity and effectiveness in buying and selling items, with users appreciating its no-frills approach and reliability over the years.

#2 RUNNER UP

Apartments.com Rental Finder
Apartments.com Rental Finder garners mixed reviews; users praise its comprehensive listings and ease of use, but some report issues with app crashes, inaccurate listings, and technical glitches.

#3 Straggler

Zillow
Zillow faces criticism for recent updates that have made the app less user-friendly, with users reporting glitches, inaccurate information, and frustration with the app's navigation and search features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Craigslist
#1 Users Choice
Craigslist receives overwhelmingly positive feedback for its simplicity and effectiveness in buying and selling items, with users appreciating its no-frills approach and reliability over the years.
Apartments.com Rental Finder
#2 Runner-up
Apartments.com Rental Finder garners mixed reviews; users praise its comprehensive listings and ease of use, but some report issues with app crashes, inaccurate listings, and technical glitches.
Zillow
#3 Straggler
Zillow faces criticism for recent updates that have made the app less user-friendly, with users reporting glitches, inaccurate information, and frustration with the app's navigation and search features.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes when users attempt to view listings or save favorites, severely disrupting the user experience. This instability makes the app unreliable for users actively searching for apartments.
Every time I try to save or favorite an apartment listing it force closes the app.
Audio Interruption
The app unnecessarily pauses background audio, such as music or podcasts, upon opening, which frustrates users who multitask while searching for apartments. This design flaw disrupts the user experience without providing any benefit.
Why does this app kill my audio when I open it???
Inaccurate Listings
Users report that the app displays outdated or incorrect pricing information, leading to frustration when actual prices are significantly higher than those shown. This discrepancy undermines trust in the app's reliability.
Limited Filters
The app lacks essential filtering options, such as the ability to exclude shared living spaces or filter by specific amenities, which complicates the search process for users with specific needs.
No filter to remove roommates. I don't want to share a home.
Persistent Bugs
Numerous bugs, such as the inability to save searches or listings, persist despite updates, leading to a frustrating user experience. These issues suggest a need for more rigorous quality assurance processes.
App is constantly down never saves anything.
Misleading Availability
The app often shows listings as available when they are not, cluttering search results with irrelevant options and wasting users' time. This issue highlights a need for more accurate and timely data updates.
Keeps showing me apartments that are not available, how is that helpful?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes when users attempt to view listings or save favorites, severely disrupting the user experience. This instability makes the app unreliable for users actively searching for apartments.
Audio Interruption
The app unnecessarily pauses background audio, such as music or podcasts, upon opening, which frustrates users who multitask while searching for apartments. This design flaw disrupts the user experience without providing any benefit.
Inaccurate Listings
Users report that the app displays outdated or incorrect pricing information, leading to frustration when actual prices are significantly higher than those shown. This discrepancy undermines trust in the app's reliability.
Limited Filters
The app lacks essential filtering options, such as the ability to exclude shared living spaces or filter by specific amenities, which complicates the search process for users with specific needs.
Persistent Bugs
Numerous bugs, such as the inability to save searches or listings, persist despite updates, leading to a frustrating user experience. These issues suggest a need for more rigorous quality assurance processes.
Misleading Availability
The app often shows listings as available when they are not, cluttering search results with irrelevant options and wasting users' time. This issue highlights a need for more accurate and timely data updates.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps crashing every time I try to use it. Sometimes it won’t even open, and when it does, it crashes after a few minutes of use. Please fix the stability problems—I’d love to change my rating once it works reliably.
Meme87016
The price online for rent is not the real price it is misleading and wrong.
PamAl1979
The app is very different than the webpage. My applications aren't viewable and the availability of apartments is extremely inaccurate on the app vs semi accurate on the webpage.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps crashing every time I try to use it. Sometimes it won’t even open, and when it does, it crashes after a few minutes of use. Please fix the stability problems—I’d love to change my rating once it works reliably.
Candice Wu
App Store
The price online for rent is not the real price it is misleading and wrong.
Kelly Williams
Google Play
The app is very different than the webpage. My applications aren't viewable and the availability of apartments is extremely inaccurate on the app vs semi accurate on the webpage.
Koray Okumus
Google Play

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