Apartments.com Rental Finder

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Apartments.com Rental Finder's key feedback

Music Interruption

A significant number of users, approximately 15%, report that the app interrupts their music or audio playback when opened, which is frustrating for those who like to listen to music while browsing. This issue detracts from the user experience and could lead to user attrition if not addressed.

Every time I open the app, my music stops playing, which is really annoying.

Inaccurate Listings

Around 20% of users express frustration with inaccurate or outdated listings, particularly regarding availability and pricing. This issue leads to wasted time and a lack of trust in the app's reliability.

The app shows apartments as available, but when I contact them, they're not.

Filter Functionality

Approximately 10% of users are dissatisfied with the app's filter functionality, noting that it either doesn't work properly or lacks important options, making it difficult to narrow down search results effectively.

The filters don't work well, and I can't filter out shared living spaces.

App Crashes

About 12% of users report frequent app crashes, especially when trying to save favorites or view listings, which severely hampers the usability and reliability of the app.

The app crashes every time I try to save a listing, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Apartments.com Rental Finder

Apartments.com Rental Finder receives mixed feedback. Users appreciate its comprehensive listings, ease of use, and helpful features like the map drawing tool. However, some users report issues with app crashes, inaccurate listings, and lack of certain features like dark mode.

#2 RUNNER UP

Trulia Rentals

Trulia Rentals is praised for its user-friendly interface and helpful features like neighborhood reviews and crime data. However, users express frustration with filter inconsistencies and occasional listing inaccuracies.

#3 Straggler

Zillow Rentals

Zillow Rentals receives criticism for technical issues, such as message syncing problems and app crashes. Users also report frustration with misleading listings and lack of effective customer support.

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Nuggets

Major Highlights of the Week

Music Interruption

The app disrupts audio playback, such as music or podcasts, when opened, causing user frustration. This interruption detracts from the user experience, especially during stressful apartment searches.

Every time I open the app, my music stops playing, which is very annoying.

Filter Ineffectiveness

Filters for property type and pet allowance are not functioning correctly, leading to irrelevant search results. This undermines the app's promise of a customized search experience.

I set filters for houses that allow dogs, but I only see apartments that don't allow pets.

Inaccurate Listings

Listings often display outdated or incorrect pricing, misleading users about rental costs. This discrepancy between app information and actual prices damages trust in the platform.

The app shows prices $300-$400 lower than what the apartments actually charge.

App Crashes

Frequent app crashes occur when users attempt to save favorites or view listings, severely hindering usability. This technical instability frustrates users and disrupts the search process.

The app crashes every time I try to favorite an apartment.

Messaging Issues

Messages sent through the app are not effectively managed, often ending up in junk folders, which delays communication. This inefficiency in message handling affects user engagement with property managers.

Messages sent through the app go to junk email, making it hard to communicate quickly.

Limited Search Results

Despite indicating numerous available properties, the app only displays a limited number of listings, confusing users. This inconsistency between expected and actual results frustrates users seeking comprehensive options.

The app says there are 51 properties, but I only see 7 or 8.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Music Interruption

The app disrupts audio playback, such as music or podcasts, when opened, causing user frustration. This interruption detracts from the user experience, especially during stressful apartment searches.

Filter Ineffectiveness

Filters for property type and pet allowance are not functioning correctly, leading to irrelevant search results. This undermines the app's promise of a customized search experience.

Inaccurate Listings

Listings often display outdated or incorrect pricing, misleading users about rental costs. This discrepancy between app information and actual prices damages trust in the platform.

App Crashes

Frequent app crashes occur when users attempt to save favorites or view listings, severely hindering usability. This technical instability frustrates users and disrupts the search process.

Messaging Issues

Limited Search Results

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but the filter options don't work properly. I set specific criteria, but the results often show listings that don't match my preferences. It's frustrating to sort through irrelevant listings.

Hrinyourreview

Week of July 24th, 2025

I love the app, but the animation video at launch stops my music. It's annoying to have my music interrupted every time I open the app. Please give us the option to disable it.

PulseOR36

Week of July 24th, 2025

The app is generally good, but it could be improved. The booting animation stops my music, and sometimes the map and list don't sync properly. A popup style like the PC version would be better.

JinwooChoi

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love the app, but the animation video at launch stops my music. It's annoying to have my music interrupted every time I open the app. Please give us the option to disable it.

Kelly Williams

Google Play

The app is generally good, but it could be improved. The booting animation stops my music, and sometimes the map and list don't sync properly. A popup style like the PC version would be better.

Koray Okumus

Google Play

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User Experience Report

Report Date

Apartments.com Rental Finder

Top Insights This Week

Music Interruption

Inaccurate Listings

Filter Functionality

App Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts