Apartment List

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Apartment List

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Apartment List's key feedback

1

Inaccurate Listings

A significant number of users report that the app displays incorrect information about apartment prices and availability, leading to wasted time and frustration. Approximately 20% of users seem to be affected by this issue, as they encounter discrepancies between the app's listings and actual apartment details. Example: 'The app listed an apartment at $1,200, but the real price was $3,000 when I checked elsewhere.'

The app listed an apartment at $1,200, but the real price was $3,000 when I checked elsewhere.

2

Unwanted Contact

Users are frustrated by the app's automatic communication with property managers when they express interest in a listing, resulting in unwanted emails and calls. This issue affects about 15% of users, who feel their privacy is compromised and their inboxes cluttered. Example: 'I liked a place, and now I'm bombarded with emails and calls from the property.'

I liked a place, and now I'm bombarded with emails and calls from the property.

3

Scam Concerns

There are numerous reports of scam listings on the app, where users are asked for deposits before viewing properties. This issue affects around 10% of users, who express concerns about the app's lack of verification for listings. Example: 'I was asked to send a deposit before seeing the apartment, which turned out to be a scam.'

I was asked to send a deposit before seeing the apartment, which turned out to be a scam.

4

Filter Ineffectiveness

Many users find that the app's filters do not work as intended, showing listings that do not match their specified criteria, such as budget or location. This affects approximately 25% of users, who are frustrated by irrelevant search results. Example: 'I set my budget, but the app keeps showing me places way over it.'

I set my budget, but the app keeps showing me places way over it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Apartment List
Apartment List receives mixed feedback. Users appreciate its ease of use, personalized search features, and real-time updates, often likening it to a 'Tinder for apartments.' However, some users report issues with inaccurate listings, scam postings, and the requirement to create an account to view results.

#2 RUNNER UP

Trulia Rentals
Trulia Rentals is generally well-received for its user-friendly interface and comprehensive neighborhood insights, including crime data. Users appreciate the frequent updates and detailed listings, though some express frustration with filter limitations and occasional listing inaccuracies.

#3 Straggler

Zillow Rentals
Zillow Rentals has a mixed reputation, with users praising its comprehensive tools for landlords and renters. However, many users report issues with message notifications, scam listings, and a lack of effective customer support, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Apartment List
#1 Users Choice
Apartment List receives mixed feedback. Users appreciate its ease of use, personalized search features, and real-time updates, often likening it to a 'Tinder for apartments.' However, some users report issues with inaccurate listings, scam postings, and the requirement to create an account to view results.
Trulia Rentals
#2 Runner-up
Trulia Rentals is generally well-received for its user-friendly interface and comprehensive neighborhood insights, including crime data. Users appreciate the frequent updates and detailed listings, though some express frustration with filter limitations and occasional listing inaccuracies.
Zillow Rentals
#3 Straggler
Zillow Rentals has a mixed reputation, with users praising its comprehensive tools for landlords and renters. However, many users report issues with message notifications, scam listings, and a lack of effective customer support, leading to a frustrating user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Inaccurate Listings
Users frequently encounter discrepancies between listed and actual apartment prices, leading to wasted time and frustration. This issue undermines trust in the platform's reliability and accuracy.
The app listed an apartment at $2,500, but the actual price was $8,000.
Unwanted Contact
The app automatically sends interest emails to properties when users 'like' a listing, resulting in unwanted communication and spam. This lack of user control over contact preferences is a significant pain point.
I liked an apartment, and now I'm flooded with emails and calls from properties I wasn't ready to contact.
Scam Listings
Numerous users report encountering scam listings, where fake landlords request deposits before viewing. The app's insufficient verification process for listings poses a security risk to users.
I was asked to send a security deposit before seeing the apartment, which turned out to be a scam.
Filter Ineffectiveness
The app's filtering system fails to adhere to user-set preferences, often showing listings outside specified price ranges and locations. This inefficiency leads to user dissatisfaction and wasted search efforts.
Despite setting a budget, the app shows me apartments $500 over my limit.
Privacy Concerns
Users express concerns about data privacy, as the app requires excessive personal information and shares it without consent. This practice raises significant privacy and trust issues.
The app asks for too much personal info and shares it, leading to spam and privacy invasion.
App Performance Issues
Frequent reports of app crashes, slow loading times, and bugs hinder the user experience. These technical issues detract from the app's usability and reliability.
The app keeps freezing and doesn't load listings, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Listings
Users frequently encounter discrepancies between listed and actual apartment prices, leading to wasted time and frustration. This issue undermines trust in the platform's reliability and accuracy.
Unwanted Contact
The app automatically sends interest emails to properties when users 'like' a listing, resulting in unwanted communication and spam. This lack of user control over contact preferences is a significant pain point.
Scam Listings
Numerous users report encountering scam listings, where fake landlords request deposits before viewing. The app's insufficient verification process for listings poses a security risk to users.
Filter Ineffectiveness
The app's filtering system fails to adhere to user-set preferences, often showing listings outside specified price ranges and locations. This inefficiency leads to user dissatisfaction and wasted search efforts.
Privacy Concerns
Users express concerns about data privacy, as the app requires excessive personal information and shares it without consent. This practice raises significant privacy and trust issues.
App Performance Issues
Frequent reports of app crashes, slow loading times, and bugs hinder the user experience. These technical issues detract from the app's usability and reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app repeatedly shows me apartments well out of my designated price range. Entirely inaccurate.
DT6608
Week of July 24th, 2025
I love the concept of the app, but the fact that liking a place automatically sends an interest email is not okay. It's very annoying to have multiple places reach out constantly.
Dnaomi
Week of July 24th, 2025
This app is not a good app for looking for a new apartment as a single young adult. It only shows the most expensive apartments available in the area.
ilovenbayb
Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app repeatedly shows me apartments well out of my designated price range. Entirely inaccurate.
Candice Wu
App Store
I love the concept of the app, but the fact that liking a place automatically sends an interest email is not okay. It's very annoying to have multiple places reach out constantly.
Kelly Williams
Google Play
This app is not a good app for looking for a new apartment as a single young adult. It only shows the most expensive apartments available in the area.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore