Apartment List

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Apartment List's key feedback

Unwanted Contact

A significant number of users, approximately 30%, report that the app sends their contact information to apartment listings without consent, leading to unwanted calls and emails. This issue persists even when users opt out of sharing their information, causing frustration and privacy concerns.

Despite opting out, my contact info was shared, leading to a flood of unwanted emails and calls.

Irrelevant Matches

Around 25% of users express dissatisfaction with the app's inability to adhere to their specified preferences, such as budget and location. The app frequently suggests apartments that are significantly over budget or in undesired locations, making the search process inefficient.

The app consistently shows me apartments way over my budget and in the wrong location.

Scam Listings

Approximately 15% of users have encountered fake or scam listings on the app. These listings often involve suspiciously low prices and requests for money upfront, leading to a lack of trust in the app's listings.

Many listings are scams, asking for money before viewing the apartment.

Technical Issues

About 10% of users report technical problems such as the app freezing, not saving preferences, or failing to load matches. These issues hinder the user experience and make the app unreliable for apartment hunting.

The app keeps freezing and doesn't save my preferences, making it unusable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Apartment List

Apartment List receives mostly positive feedback for its user-friendly interface, helpful features, and effective apartment matching. However, some users express frustration with the requirement to provide personal information before browsing and occasional app crashes.

#2 RUNNER UP

Zillow Rentals

Zillow Rentals is praised for its comprehensive tools and ease of use for landlords, but renters often criticize it for technical issues, misleading listings, and poor customer service. Many users report problems with message visibility and app glitches.

#3 Straggler

Trulia Rentals

Trulia Rentals is generally appreciated for its detailed property information and user-friendly design. However, some users note that the app can be slow and occasionally lacks updated listings, which can be frustrating during the apartment search process.

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Nuggets

Major Highlights of the Week

Unauthorized Contact

The app sends user contact information to apartment listings without consent, leading to unwanted calls and emails. This breach of user privacy is a significant concern and needs immediate attention to maintain user trust.

I selected 'no' for contact options, yet I'm still receiving calls and emails from apartment offices.

Irrelevant Matches

Users frequently receive apartment suggestions that do not align with their specified preferences, such as budget and location. This mismatch indicates a need for improved algorithm accuracy to enhance user satisfaction.

Despite setting a budget, the app shows me apartments $500 over my limit.

Persistent Spam

Even after opting out, users continue to receive excessive emails and notifications, causing frustration. This issue highlights a failure in the app's notification management system.

I turned off email notifications but still get them every hour.

Scam Listings

The app contains numerous fake listings, leading to potential security risks for users. This undermines the app's credibility and necessitates stricter verification processes.

Most of the listings are scams, asking for money before viewing the property.

Inaccurate Pricing

There are discrepancies between listed and actual apartment prices, misleading users and wasting their time. Accurate pricing information is crucial for maintaining user trust and app reliability.

Listed price was $2,500, but the real price was $8,000.

App Performance Issues

Users experience frequent app crashes and loading issues, hindering their ability to search for apartments effectively. These technical problems need resolution to improve user experience and app usability.

The app doesn't load matches, just shows a loading screen.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unauthorized Contact

Irrelevant Matches

Persistent Spam

Even after opting out, users continue to receive excessive emails and notifications, causing frustration. This issue highlights a failure in the app's notification management system.

Scam Listings

The app contains numerous fake listings, leading to potential security risks for users. This undermines the app's credibility and necessitates stricter verification processes.

Inaccurate Pricing

There are discrepancies between listed and actual apartment prices, misleading users and wasting their time. Accurate pricing information is crucial for maintaining user trust and app reliability.

App Performance Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app continuously shows me apartments out of my budget and location preferences, even when I specify these as non-negotiable. It's frustrating and makes the app unusable for me.

Bananaa12

I love the app's concept, but it keeps sending my contact information to apartments without my consent, leading to unwanted calls and emails. This is a huge privacy concern.

Victoriaalonn

The app's filters don't work as expected. I set a budget, but it keeps showing me places way over it. It's a waste of time if it can't adhere to my preferences.

drake112019

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app continuously shows me apartments out of my budget and location preferences, even when I specify these as non-negotiable. It's frustrating and makes the app unusable for me.

Candice Wu

App Store

I love the app's concept, but it keeps sending my contact information to apartments without my consent, leading to unwanted calls and emails. This is a huge privacy concern.

Kelly Williams

Google Play

The app's filters don't work as expected. I set a budget, but it keeps showing me places way over it. It's a waste of time if it can't adhere to my preferences.

Koray Okumus

Google Play

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User Experience Report

Report Date

Apartment List

Top Insights This Week

Unwanted Contact

Irrelevant Matches

Scam Listings

Technical Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts