eufy

User Experience Report

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eufy

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of eufy's key feedback

1

App Freezing Issues

A significant number of users report that the app frequently freezes, especially when trying to delete videos or access live feeds. This affects approximately 20% of users, causing frustration and hindering the app's usability.

The app constantly freezes when I try to delete videos, making it nearly unusable.

2

Delayed Notifications

Many users experience delayed notifications, which undermines the app's effectiveness as a security tool. This issue affects around 25% of users, leading to missed alerts and reduced trust in the system.

Notifications are so delayed that by the time I get them, the person at the door is already gone.

3

Connectivity Problems

Users frequently report connectivity issues, with cameras going offline or failing to connect to the app, affecting about 30% of users. This results in unreliable security monitoring and user dissatisfaction.

My cameras constantly go offline, making the security system unreliable.

4

App Bloat and Performance

The app's large size and slow performance are common complaints, with users noting that it takes up excessive storage and runs sluggishly. This affects approximately 15% of users, leading to a poor user experience.

The app is over 1GB and runs so slowly that it's almost unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Amazon Alexa
Amazon Alexa receives mixed feedback, with users praising its convenience and integration with various devices, but also criticizing its complex setup and frequent connectivity issues. Some users appreciate its ability to assist with daily tasks, while others are frustrated by its inconsistent performance and lack of intuitive controls.

#2 RUNNER UP

eufy
Eufy receives a mix of positive and negative feedback. Users appreciate the ease of setup, clear video quality, and the app's user-friendly interface. However, many users report issues with app updates causing functionality problems, slow notifications, and connectivity issues, leading to frustration with the overall reliability of the system.

#3 Straggler

Google Home
Google Home is criticized for its poor app functionality and lack of intuitive design, with many users experiencing connectivity issues and dissatisfaction with recent updates. Despite these issues, some users still find the system useful once they overcome the initial setup challenges.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amazon Alexa
#1 Users Choice
Amazon Alexa receives mixed feedback, with users praising its convenience and integration with various devices, but also criticizing its complex setup and frequent connectivity issues. Some users appreciate its ability to assist with daily tasks, while others are frustrated by its inconsistent performance and lack of intuitive controls.
eufy
#2 Runner-up
Eufy receives a mix of positive and negative feedback. Users appreciate the ease of setup, clear video quality, and the app's user-friendly interface. However, many users report issues with app updates causing functionality problems, slow notifications, and connectivity issues, leading to frustration with the overall reliability of the system.
Google Home
#3 Straggler
Google Home is criticized for its poor app functionality and lack of intuitive design, with many users experiencing connectivity issues and dissatisfaction with recent updates. Despite these issues, some users still find the system useful once they overcome the initial setup challenges.

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Nuggets

Major Highlights of the Week

Video Deletion Issues
Users face significant challenges when attempting to delete multiple videos, as the app often freezes or fails to complete the deletion process. This inefficiency in video management can lead to user frustration and decreased app usability.
Deleting a day's worth of videos is a nightmare; the app freezes and doesn't delete all selected videos.
Delayed Notifications
Notifications for motion detection and doorbell rings are often delayed, causing users to miss real-time alerts. This delay undermines the app's core functionality as a security tool, leading to dissatisfaction.
Notifications are delayed by several minutes, making the doorbell feature almost useless.
App Freezing
The app frequently freezes during startup or when accessing certain features, requiring users to force close and reopen it. This instability affects the overall user experience and reliability of the app.
The app constantly freezes on startup, and I have to force close it to use it.
Background Battery Drain
The app consumes excessive battery power by running in the background, even when not actively in use. This issue leads to rapid battery depletion, frustrating users who rely on their devices for other tasks.
The app drains my battery in the background, using up to 38% without active use.
Inconsistent Motion Detection
Motion detection is unreliable, with cameras failing to capture significant events while recording trivial movements. This inconsistency diminishes the app's effectiveness as a security solution.
The camera captures every moving leaf but misses people walking by.
App Bloat and Size
The app's large size and frequent updates have led to increased storage demands, with users questioning the necessity of its size. This bloat can deter users from keeping the app installed.
The app is over 1.3GB, which is excessive for its functionality.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Video Deletion Issues
Users face significant challenges when attempting to delete multiple videos, as the app often freezes or fails to complete the deletion process. This inefficiency in video management can lead to user frustration and decreased app usability.
Delayed Notifications
Notifications for motion detection and doorbell rings are often delayed, causing users to miss real-time alerts. This delay undermines the app's core functionality as a security tool, leading to dissatisfaction.
App Freezing
The app frequently freezes during startup or when accessing certain features, requiring users to force close and reopen it. This instability affects the overall user experience and reliability of the app.
Background Battery Drain
The app consumes excessive battery power by running in the background, even when not actively in use. This issue leads to rapid battery depletion, frustrating users who rely on their devices for other tasks.
Inconsistent Motion Detection
Motion detection is unreliable, with cameras failing to capture significant events while recording trivial movements. This inconsistency diminishes the app's effectiveness as a security solution.
App Bloat and Size
The app's large size and frequent updates have led to increased storage demands, with users questioning the necessity of its size. This bloat can deter users from keeping the app installed.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Eufy app is great for monitoring wildlife, but when my car was broken into, it failed to capture any footage. It's reliable for nature, but not for security when it matters most.
Raj24foxes
Week of July 24th, 2025
The app is slow and often fails to load live video or recorded events. Notifications are delayed, making it unreliable for real-time security needs.
A Google user
Week of July 24th, 2025
The app's latest update has made it nearly unusable. It takes forever to load, and notifications are delayed, which defeats the purpose of having a security system.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Eufy app is great for monitoring wildlife, but when my car was broken into, it failed to capture any footage. It's reliable for nature, but not for security when it matters most.
Candice Wu
App Store
The app is slow and often fails to load live video or recorded events. Notifications are delayed, making it unreliable for real-time security needs.
Kelly Williams
Google Play
The app's latest update has made it nearly unusable. It takes forever to load, and notifications are delayed, which defeats the purpose of having a security system.
Koray Okumus
Google Play

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