Angi: Find Local Home Services

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Angi: Find Local Home Services's key feedback

Spam Calls

A significant number of users report receiving excessive spam calls after providing their phone numbers to Angi. This issue affects approximately 30% of users, leading to frustration and privacy concerns.

After signing up, I was bombarded with spam calls from contractors I didn't even select.

Poor Contractor Quality

Users frequently complain about the poor quality of contractors recommended by Angi, including unprofessional behavior and subpar work. This issue seems to affect around 25% of users.

The contractor Angi recommended was unprofessional and did a terrible job on my project.

App Functionality Issues

Many users experience technical difficulties with the Angi app, such as login problems and app crashes, which hinder their ability to use the service effectively. Approximately 20% of users are affected by these issues.

The app keeps crashing and won't let me log in to manage my projects.

Unreliable Scheduling

A common complaint is the unreliability of scheduling, with contractors frequently canceling or rescheduling appointments without notice. This affects about 15% of users, causing inconvenience and delays.

My appointment was canceled last minute, and the contractor never showed up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Thumbtack

Thumbtack receives mixed feedback, with users praising its ability to connect them with reliable professionals quickly and affordably. However, there are significant complaints about fake leads, poor customer support, and the platform's tendency to sell user information, leading to spam calls.

#2 RUNNER UP

Angi: Find Local Home Services

Angi has a polarized reputation, with some users appreciating the ease of finding reliable contractors and the satisfaction guarantee. However, many users report issues with spam, poor customer service, unreliable contractors, and hidden fees, leading to a frustrating experience.

#3 Straggler

TaskRabbit

TaskRabbit is criticized for its high fees, unreliable taskers, and poor customer service, with many users experiencing last-minute cancellations and overcharging. Despite these issues, some users find the platform useful for finding quick help for simple tasks.

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Nuggets

Major Highlights of the Week

Spam Overload

Users are overwhelmed by excessive spam calls and messages after providing their contact information. This issue highlights a significant breach of user privacy and trust, leading to frustration and potential loss of customers.

I received over 20 calls in 5 minutes after signing up for just two services.

Poor Vetting

Contractors recommended by Angi often lack professionalism and necessary skills, leading to subpar service and customer dissatisfaction. This undermines the platform's credibility and trustworthiness.

The contractor Angi recommended was unskilled and left my home in a mess.

App Glitches

The app frequently experiences technical issues, such as login problems and message errors, which hinder user experience and accessibility. These technical flaws can deter users from engaging with the platform.

I can't sign in; the app just refreshes after typing in my email.

Unreliable Scheduling

Appointments are often canceled or rescheduled without proper notification, causing inconvenience and frustration for users. This lack of reliability can damage user trust and satisfaction.

My appointment was rescheduled without notice, and no one showed up.

Data Misuse Concerns

Users express concerns about their personal data being sold or misused, leading to a loss of trust in the platform. This issue raises significant privacy concerns that need to be addressed.

Angi sold my data to contractors, and now I'm bombarded with calls.

Inadequate Customer Support

Customer support is often unresponsive or unhelpful, leaving users without resolutions to their issues. This lack of effective support can lead to user dissatisfaction and attrition.

Customer service is outsourced and unhelpful, making it impossible to resolve issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Spam Overload

Poor Vetting

App Glitches

Unreliable Scheduling

Appointments are often canceled or rescheduled without proper notification, causing inconvenience and frustration for users. This lack of reliability can damage user trust and satisfaction.

Data Misuse Concerns

Users express concerns about their personal data being sold or misused, leading to a loss of trust in the platform. This issue raises significant privacy concerns that need to be addressed.

Inadequate Customer Support

Customer support is often unresponsive or unhelpful, leaving users without resolutions to their issues. This lack of effective support can lead to user dissatisfaction and attrition.

Quotes of the week

Hear from some of the most impactful users to drive changes

After installing and adding my phone number to Angi, I never received a quote for my inquiry, but I am receiving unending spam calls. Thanks Angi!

Level888

I give Angi information about the project and they just give my phone number away. I still have to do all the legwork to tell them about the project. Why do I need Angi?

9mmsolution

I signed up as a pro, was told I would not be charged, got charged. Account was too new to see the charge when I called. My bank got my money back.

C-Rank

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The quotes of the week

Hear from some of the most impactful users to drive changes

After installing and adding my phone number to Angi, I never received a quote for my inquiry, but I am receiving unending spam calls. Thanks Angi!

Candice Wu

App Store

I give Angi information about the project and they just give my phone number away. I still have to do all the legwork to tell them about the project. Why do I need Angi?

Kelly Williams

Google Play

I signed up as a pro, was told I would not be charged, got charged. Account was too new to see the charge when I called. My bank got my money back.

Koray Okumus

Google Play

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User Experience Report

Report Date

Angi: Find Local Home Services

Top Insights This Week

Spam Calls

Poor Contractor Quality

App Functionality Issues

Unreliable Scheduling

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts