Anghami

User Experience Report

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Anghami

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Anghami's key feedback

1

Song Availability Issues

Many users report that certain songs, especially international ones, are unavailable despite being listed, affecting approximately 20% of users. This issue leads to frustration as users cannot access their desired music.

I can't find all the music and mashups I want to listen to because it's not on Anghami.

2

Subscription Frustrations

Users express dissatisfaction with the subscription model, where features are locked behind a paywall, and unexpected charges occur, impacting around 15% of users. This leads to a perception of the app being overly commercialized.

I signed up for a free trial and got charged without any notice.

3

App Stability Problems

Frequent app crashes and music playback interruptions are common complaints, affecting about 10% of users. These technical issues disrupt the listening experience and cause user dissatisfaction.

The app keeps crashing on my pixel 7.

4

Excessive Advertisements

A significant number of users are annoyed by the high frequency of ads, which disrupts the music experience, affecting approximately 25% of users. This issue is particularly frustrating for those using the free version.

Too many ads, songs in low quality, I can't listen to a song I want because it's a stupid app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Anghami
Anghami receives mixed feedback with many users praising its extensive music library, user-friendly interface, and offline listening feature. However, some users express frustration over frequent ads, limited song availability, and technical issues like app crashes and subscription problems.

#2 RUNNER UP

Spotify
Spotify is highly praised for its vast music selection, user-friendly interface, and personalized playlists. However, users criticize the frequent ads in the free version, repetitive song recommendations, and concerns over the company's business practices.

#3 Straggler

Apple Music
Apple Music is appreciated for its ad-free experience, extensive music library, and seamless integration with other Apple services. Some users, however, report issues with app stability and song availability, particularly when offline.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Anghami
#1 Users Choice
Anghami receives mixed feedback with many users praising its extensive music library, user-friendly interface, and offline listening feature. However, some users express frustration over frequent ads, limited song availability, and technical issues like app crashes and subscription problems.
Spotify
#2 Runner-up
Spotify is highly praised for its vast music selection, user-friendly interface, and personalized playlists. However, users criticize the frequent ads in the free version, repetitive song recommendations, and concerns over the company's business practices.
Apple Music
#3 Straggler
Apple Music is appreciated for its ad-free experience, extensive music library, and seamless integration with other Apple services. Some users, however, report issues with app stability and song availability, particularly when offline.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face unexpected subscription renewals and difficulties in canceling subscriptions, leading to unauthorized charges. This creates a negative perception of Anghami's billing practices and customer support responsiveness.
I canceled my subscription over a year ago, but Anghami still charges me monthly without my consent.
Song Availability
Many users are frustrated by the removal of songs from their playlists and the inability to access international music, especially after updates or subscription changes. This limits the app's appeal to users seeking a diverse music library.
Most of the songs I used to listen to are gone, and I can't find them anymore.
App Crashes
Frequent app crashes and performance issues, particularly on Android devices, disrupt the user experience and lead to dissatisfaction. Users report the app shutting down unexpectedly, affecting their ability to enjoy music seamlessly.
The app keeps crashing on my Pixel 7, making it unusable.
Ad Overload
Excessive ads in the free version of Anghami frustrate users, with some reporting that ads interrupt their listening experience too frequently. This diminishes the perceived value of the free service and pushes users towards competitors.
Too many ads make it impossible to enjoy even one song without interruption.
Playback Issues
Users experience playback problems, such as songs pausing randomly or not playing the selected track, which undermines the app's reliability. These issues lead to a frustrating user experience and hinder music enjoyment.
Whenever I select a song, it plays a different one instead, which is very annoying.
Customer Support
Users express dissatisfaction with Anghami's customer support, citing slow response times and unresolved issues. This negatively impacts user trust and satisfaction with the service.
I've tried contacting support multiple times about my issue, but it remains unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face unexpected subscription renewals and difficulties in canceling subscriptions, leading to unauthorized charges. This creates a negative perception of Anghami's billing practices and customer support responsiveness.
Song Availability
Many users are frustrated by the removal of songs from their playlists and the inability to access international music, especially after updates or subscription changes. This limits the app's appeal to users seeking a diverse music library.
App Crashes
Frequent app crashes and performance issues, particularly on Android devices, disrupt the user experience and lead to dissatisfaction. Users report the app shutting down unexpectedly, affecting their ability to enjoy music seamlessly.
Ad Overload
Excessive ads in the free version of Anghami frustrate users, with some reporting that ads interrupt their listening experience too frequently. This diminishes the perceived value of the free service and pushes users towards competitors.
Playback Issues
Users experience playback problems, such as songs pausing randomly or not playing the selected track, which undermines the app's reliability. These issues lead to a frustrating user experience and hinder music enjoyment.
Customer Support
Users express dissatisfaction with Anghami's customer support, citing slow response times and unresolved issues. This negatively impacts user trust and satisfaction with the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

Some songs are not available to play even though they are listed on the app for streaming. I lost access to streaming music for some artists.
NJ khhn
The application is not bad and I loved it, but there is a very bad thing in the application, which is the lack of a split-screen feature. I hope that the developer will provide a split-screen feature in the application because it is very important.
MohammedSarmad
I’ve been using this app for 6 years now and I’d hate leaving for Spotify or Apple Music but it’s really annoying that I can’t find all the music and mashups I want to listen to because it’s not on Anghami. I would suggest connecting the app to Shazam this way we’re all satisfied.
mohammad alghalayeeni

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The quotes of the week

Hear from some of the most impactful users to drive changes
Some songs are not available to play even though they are listed on the app for streaming. I lost access to streaming music for some artists.
Candice Wu
App Store
The application is not bad and I loved it, but there is a very bad thing in the application, which is the lack of a split-screen feature. I hope that the developer will provide a split-screen feature in the application because it is very important.
Kelly Williams
Google Play
I’ve been using this app for 6 years now and I’d hate leaving for Spotify or Apple Music but it’s really annoying that I can’t find all the music and mashups I want to listen to because it’s not on Anghami. I would suggest connecting the app to Shazam this way we’re all satisfied.
Koray Okumus
Google Play

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