Angel Studios

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Angel Studios

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Angel Studios's key feedback

1

Streaming Issues

Many users report frequent buffering and freezing issues while streaming content, which disrupts their viewing experience. Approximately 15% of users have mentioned this problem, comparing it unfavorably to other streaming services like Netflix. This issue often leads to frustration and subscription cancellations.

2

Cancellation Difficulties

A significant number of users find it challenging to cancel their subscriptions, with some reporting that the process is overly complex or ineffective. This issue affects about 10% of users, leading to dissatisfaction and accusations of deceptive practices.

3

Content Accessibility

Users express frustration over the limited availability of free content, with many feeling misled by the app's advertising. Around 12% of users complain that most content requires a paid membership, contrary to initial expectations of free access.

4

App Functionality

The app's lack of landscape mode and other basic functionalities, such as a search bar, frustrates users. Approximately 8% of users mention these issues, which detract from the overall user experience and ease of navigation.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Chosen
The Chosen receives overwhelmingly positive feedback for its inspiring portrayal of Jesus and biblical stories, with users praising its emotional impact and high-quality production. Many viewers express a deep personal connection to the series, noting its ability to bring the Bible to life and enhance their spiritual journey.

#2 RUNNER UP

Angel Studios
Angel Studios is appreciated for its unique fan-powered model and diverse, uplifting content. Users enjoy the ability to influence future productions and value the platform's commitment to providing wholesome entertainment, though some mention occasional technical issues with the app.

#3 Straggler

VidAngel
VidAngel is praised for its ability to filter out unwanted content, allowing families to enjoy a wider range of shows and movies. However, users report frequent technical glitches and connectivity issues, which can detract from the overall viewing experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
The Chosen
#1 Users Choice
The Chosen receives overwhelmingly positive feedback for its inspiring portrayal of Jesus and biblical stories, with users praising its emotional impact and high-quality production. Many viewers express a deep personal connection to the series, noting its ability to bring the Bible to life and enhance their spiritual journey.
Angel Studios
#2 Runner-up
Angel Studios is appreciated for its unique fan-powered model and diverse, uplifting content. Users enjoy the ability to influence future productions and value the platform's commitment to providing wholesome entertainment, though some mention occasional technical issues with the app.
VidAngel
#3 Straggler
VidAngel is praised for its ability to filter out unwanted content, allowing families to enjoy a wider range of shows and movies. However, users report frequent technical glitches and connectivity issues, which can detract from the overall viewing experience.

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Nuggets

Major Highlights of the Week

Landscape Mode Limitation
The app does not support landscape mode for browsing, causing inconvenience as users have to rotate their devices to search and then rotate back to watch content. This lack of functionality disrupts the user experience, especially on tablets and larger devices.
Streaming Issues
Users experience frequent buffering and freezing during playback, which is not an issue with other streaming services they use. This technical problem leads to frustration and subscription cancellations.
I’m having mega streaming issues with the app, unlike Netflix or Amazon Prime.
Content Language Concerns
Some users are disappointed with the presence of cursing in movies, which they did not expect from a platform marketed as family-friendly and faith-based. This misalignment with user expectations affects their satisfaction and ratings.
Disappointed in the language used in the movie; it put a damper on an otherwise good film.
Complex Cancellation Process
The cancellation process is perceived as overly complex and difficult to navigate, leading to user frustration and negative perceptions of the service. Users report being unable to cancel their subscriptions easily, which affects their trust in the platform.
The Angel Studio App has the most complex cancellation process; I still don’t think it has been canceled after multiple tries.
Content Availability Issues
Users are frustrated by the limited availability of advertised content, with some shows and movies not accessible in certain regions or requiring additional payments despite subscriptions. This leads to dissatisfaction and perceptions of misleading advertising.
I wanted to watch King of Kings, but it says it's not available in my location—I'm in the UK.
Customer Service Challenges
Users report poor customer service experiences, including unresponsive support and unresolved issues, which negatively impact their overall satisfaction with the app. This lack of effective communication and support leads to user frustration and subscription cancellations.
I’ve tried to reach out to Angel and NO ONE GETS BACK TO YOU; I’m over it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Landscape Mode Limitation
The app does not support landscape mode for browsing, causing inconvenience as users have to rotate their devices to search and then rotate back to watch content. This lack of functionality disrupts the user experience, especially on tablets and larger devices.
Streaming Issues
Users experience frequent buffering and freezing during playback, which is not an issue with other streaming services they use. This technical problem leads to frustration and subscription cancellations.
Content Language Concerns
Some users are disappointed with the presence of cursing in movies, which they did not expect from a platform marketed as family-friendly and faith-based. This misalignment with user expectations affects their satisfaction and ratings.
Complex Cancellation Process
The cancellation process is perceived as overly complex and difficult to navigate, leading to user frustration and negative perceptions of the service. Users report being unable to cancel their subscriptions easily, which affects their trust in the platform.
Content Availability Issues
Users are frustrated by the limited availability of advertised content, with some shows and movies not accessible in certain regions or requiring additional payments despite subscriptions. This leads to dissatisfaction and perceptions of misleading advertising.
Customer Service Challenges
Users report poor customer service experiences, including unresponsive support and unresolved issues, which negatively impact their overall satisfaction with the app. This lack of effective communication and support leads to user frustration and subscription cancellations.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has great content, but the inability to watch anything without a subscription is frustrating. I was hoping for more free content as advertised.
A Google user
Week of June 6th, 2025
I love the shows and movies, but the app is glitchy and often freezes. It's disappointing because the content is so good.
A Google user
Week of June 6th, 2025
I was excited to find a family-friendly streaming platform, but the app's navigation is difficult, and the subscription cost is too high for the limited content available.
A Google user
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has great content, but the inability to watch anything without a subscription is frustrating. I was hoping for more free content as advertised.
Candice Wu
App Store
I love the shows and movies, but the app is glitchy and often freezes. It's disappointing because the content is so good.
Kelly Williams
Google Play
I was excited to find a family-friendly streaming platform, but the app's navigation is difficult, and the subscription cost is too high for the limited content available.
Koray Okumus
Google Play

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