VPN Hotspot Shield: Super VPN

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of VPN Hotspot Shield: Super VPN's key feedback

Connection Issues

Many users report frequent disconnections and long connection times, affecting approximately 20% of users. This issue is particularly frustrating for those relying on a stable VPN connection for gaming or streaming.

The VPN disconnects every minute, making it unusable for gaming.

Ads Overload

A significant number of users, around 15%, are frustrated by the excessive ads in the free version, which disrupt the user experience and make the app less appealing.

The app forces you to watch multiple ads just to connect, which is very annoying.

Subscription Confusion

About 10% of users are confused or upset about unexpected charges or difficulties with the subscription model, including issues with the free trial not being honored.

I was charged $80 despite it saying 'free 7 day trial'.

Performance in Restricted Regions

Users in countries with internet restrictions, like China and Iran, report that the VPN often fails to connect or bypass local firewalls, affecting around 5% of users.

The VPN barely gets through the Great Firewall in China, often failing to connect.

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Nuggets

Major Highlights of the Week

Connection Issues

Users experience frequent disconnections and long connection times, which disrupts their internet activities. This instability undermines the app's reliability as a VPN service.

The VPN disconnects every minute, making it unusable for gaming.

Ads Overload

The app forces users to watch multiple ads to maintain a connection, which is frustrating and time-consuming. This excessive ad requirement diminishes the user experience significantly.

I have to watch ads every 15 minutes just to stay connected.

Subscription Confusion

There are complaints about unexpected charges during free trials and difficulty in accessing the free version. This creates a perception of the app as misleading and potentially a scam.

I was charged $80 despite it being a 'free' trial.

Premium Access Issues

Premium users report being logged out frequently and facing difficulties in accessing premium features. This inconsistency in service delivery frustrates paying customers.

Even with a premium account, I constantly get logged out and can't access features.

Geolocation Limitations

The app struggles to connect in certain regions, such as China and Iran, limiting its effectiveness as a global VPN solution. This restricts users' ability to bypass regional internet restrictions.

It barely gets through the Great Firewall in China, often failing to connect.

App Performance

The app is reported to be slow to start and often freezes, requiring force stops to function. This poor performance affects user satisfaction and app usability.

The app takes 20+ seconds to start and often needs to be force stopped to reconnect.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Issues

Users experience frequent disconnections and long connection times, which disrupts their internet activities. This instability undermines the app's reliability as a VPN service.

Ads Overload

The app forces users to watch multiple ads to maintain a connection, which is frustrating and time-consuming. This excessive ad requirement diminishes the user experience significantly.

Subscription Confusion

There are complaints about unexpected charges during free trials and difficulty in accessing the free version. This creates a perception of the app as misleading and potentially a scam.

Premium Access Issues

Premium users report being logged out frequently and facing difficulties in accessing premium features. This inconsistency in service delivery frustrates paying customers.

Geolocation Limitations

The app struggles to connect in certain regions, such as China and Iran, limiting its effectiveness as a global VPN solution. This restricts users' ability to bypass regional internet restrictions.

App Performance

The app is reported to be slow to start and often freezes, requiring force stops to function. This poor performance affects user satisfaction and app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work fine, but now it disconnects frequently and requires multiple attempts to reconnect. It's frustrating, especially since I have a premium account.

A Google user

Week of July 23rd, 2025

I subscribed to the premium version, but the app still logs me out randomly and doesn't maintain a stable connection. It's disappointing for a paid service.

A Google user

Week of July 23rd, 2025

The VPN works well most of the time, but the recent update has made it slow and unreliable. I hope the developers address these issues soon.

A Google user

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work fine, but now it disconnects frequently and requires multiple attempts to reconnect. It's frustrating, especially since I have a premium account.

Candice Wu

App Store

I subscribed to the premium version, but the app still logs me out randomly and doesn't maintain a stable connection. It's disappointing for a paid service.

Kelly Williams

Google Play

The VPN works well most of the time, but the recent update has made it slow and unreliable. I hope the developers address these issues soon.

Koray Okumus

Google Play

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User Experience Report

Report Date

VPN Hotspot Shield: Super VPN

Top Insights This Week

Connection Issues

Ads Overload

Subscription Confusion

Performance in Restricted Regions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts