AMC+

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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AMC+

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of AMC+'s key feedback

1

Subscription Cancellation Issues

A significant number of users, approximately 30%, report extreme difficulty in canceling their AMC+ subscriptions. The app and website provide unclear instructions, leading to frustration and accusations of deceptive practices.

I can't figure out how to cancel my subscription, and the app keeps redirecting me without providing a clear option.

2

App Loading Problems

Around 25% of users experience persistent issues with the app not loading, often getting stuck on a loading screen with a spinning circle. This problem renders the app unusable for many, leading to dissatisfaction and subscription cancellations.

The app just shows a spinning circle and never loads, making it impossible to watch anything.

3

Ad Overload

Approximately 20% of users complain about excessive and repetitive ads, even on paid plans. This disrupts the viewing experience and diminishes the value of the subscription, leading to user frustration.

The ads are so frequent and repetitive that it ruins the experience, even though I'm on a paid plan.

4

Content Availability Issues

About 15% of users are frustrated by the lack of expected content, such as missing episodes or entire series like 'The Walking Dead'. This discrepancy between advertised and available content leads to disappointment and cancellations.

I subscribed to watch 'The Walking Dead', but it's not available, which feels like false advertising.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives high praise for its vast content library, including popular shows and movies, and its user-friendly interface. However, some users express dissatisfaction with recent price increases and the removal of certain titles.

#2 RUNNER UP

Hulu
Hulu is appreciated for its diverse content offerings and the ability to watch current TV shows shortly after they air. Users, however, often criticize the app for frequent ads and occasional streaming issues.

#3 Straggler

AMC+
AMC+ faces significant criticism for technical issues, such as app crashes and login problems, and poor customer service. While some users appreciate the exclusive content, many are frustrated with the app's functionality and subscription management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives high praise for its vast content library, including popular shows and movies, and its user-friendly interface. However, some users express dissatisfaction with recent price increases and the removal of certain titles.
Hulu
#2 Runner-up
Hulu is appreciated for its diverse content offerings and the ability to watch current TV shows shortly after they air. Users, however, often criticize the app for frequent ads and occasional streaming issues.
AMC+
#3 Straggler
AMC+ faces significant criticism for technical issues, such as app crashes and login problems, and poor customer service. While some users appreciate the exclusive content, many are frustrated with the app's functionality and subscription management.

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Nuggets

Major Highlights of the Week

Episode Selection Issues
Users are unable to select specific episodes or seasons, leading to frustration when trying to resume watching from where they left off. This lack of basic navigation functionality significantly impacts user experience and retention.
I can't find any way to choose an episode of a show, which is frustrating when the app doesn't remember where I left off.
Subscription Cancellation Difficulty
The process to cancel subscriptions is convoluted and unclear, causing user frustration and potential legal issues due to perceived entrapment. Simplifying the cancellation process could improve customer satisfaction and reduce negative sentiment.
It's nearly impossible to cancel the subscription; the app directs you to the app store, which doesn't show the option.
App Loading Failures
The app frequently fails to load, displaying an endless loading screen, which prevents users from accessing content. This technical issue severely undermines the app's reliability and user trust.
The app just shows a spinning circle and never loads, making it unusable.
Ad Overload
Despite paying for a subscription, users are inundated with repetitive ads, which diminishes the perceived value of the service. Addressing ad frequency and relevance could enhance user satisfaction.
There are more ads than content, and it's the same ad over and over, which is very annoying.
Inconsistent Streaming Quality
Users experience frequent buffering and poor video quality, even on high-speed internet connections, which disrupts viewing and diminishes the app's appeal. Improving streaming stability is crucial for user retention.
The video quality is horrible and constantly buffers, even on a strong Wi-Fi connection.
Content Availability Misleading
Users are frustrated by the absence of advertised content, such as popular shows like 'The Walking Dead,' leading to disappointment and distrust. Ensuring accurate content listings is essential for maintaining credibility.
I subscribed to watch 'The Walking Dead,' but it's not available, which feels like false advertising.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Episode Selection Issues
Users are unable to select specific episodes or seasons, leading to frustration when trying to resume watching from where they left off. This lack of basic navigation functionality significantly impacts user experience and retention.
Subscription Cancellation Difficulty
The process to cancel subscriptions is convoluted and unclear, causing user frustration and potential legal issues due to perceived entrapment. Simplifying the cancellation process could improve customer satisfaction and reduce negative sentiment.
App Loading Failures
The app frequently fails to load, displaying an endless loading screen, which prevents users from accessing content. This technical issue severely undermines the app's reliability and user trust.
Ad Overload
Despite paying for a subscription, users are inundated with repetitive ads, which diminishes the perceived value of the service. Addressing ad frequency and relevance could enhance user satisfaction.
Inconsistent Streaming Quality
Users experience frequent buffering and poor video quality, even on high-speed internet connections, which disrupts viewing and diminishes the app's appeal. Improving streaming stability is crucial for user retention.
Content Availability Misleading
Users are frustrated by the absence of advertised content, such as popular shows like 'The Walking Dead,' leading to disappointment and distrust. Ensuring accurate content listings is essential for maintaining credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the content but the app is horrific. It barely functions on Apple TV, doesn't follow standard conventions, and the subtitles are almost inaccessible. Good programming, but possibly the worst app on Apple TV.
fhamilton
Week of June 6th, 2025
I paid for the $9.99 plan, everything was great. Left for 3 hours, came back, and they wanted ANOTHER $9.99. Spoke to AMC reps, they said it's Apple's fault. If it wasn't for some shows I want to watch, I'd be done with it.
Kobedonteatsteak
Week of June 6th, 2025
The app is so unusable that I've given up trying to watch the shows I subscribed for. It doesn't stream well on my Chromecast either, but works okay on my smart TV.
A Google user
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the content but the app is horrific. It barely functions on Apple TV, doesn't follow standard conventions, and the subtitles are almost inaccessible. Good programming, but possibly the worst app on Apple TV.
Candice Wu
App Store
I paid for the $9.99 plan, everything was great. Left for 3 hours, came back, and they wanted ANOTHER $9.99. Spoke to AMC reps, they said it's Apple's fault. If it wasn't for some shows I want to watch, I'd be done with it.
Kelly Williams
Google Play
The app is so unusable that I've given up trying to watch the shows I subscribed for. It doesn't stream well on my Chromecast either, but works okay on my smart TV.
Koray Okumus
Google Play

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