Ikon Pass

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Ikon Pass's key feedback

Login Issues

A significant number of users are unable to log into the app, rendering it useless for them. This issue affects approximately 30% of users, as they report being stuck on the login screen or experiencing endless loading loops. This problem severely limits the app's functionality and user satisfaction.

I can't even log in to the app, making it entirely useless.

Tracking Failures

Many users report that the app fails to track their skiing activities accurately, with stats often missing or incorrect. This issue affects around 40% of users, who find the tracking feature unreliable and frustrating, especially when compared to competitor apps like Epic Mix.

The app doesn't track my ski days correctly, missing most of my runs.

Battery Drain

Users frequently complain about the app's excessive battery consumption, which is exacerbated by the need to keep GPS and data services active for tracking. This issue affects about 20% of users, who find it necessary to carry extra batteries or stop using the app altogether.

The app drains my battery by 80% in just six hours of use.

Inconsistent Notifications

The app sends irrelevant or excessive notifications, including ads for passes users have already purchased. This affects approximately 15% of users, who find the notifications intrusive and poorly targeted, leading to a negative user experience.

Why am I getting push notification ads for a pass I already bought?

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

OnTheSnow Ski & Snow Report

OnTheSnow Ski & Snow Report is praised for its detailed and accurate snow reports, with users appreciating its ability to provide up-to-date information on ski conditions and weather forecasts. However, some users have noted discrepancies in snow data compared to resort reports, and there are occasional issues with app functionality and notifications.

#2 RUNNER UP

EpicMix

EpicMix receives positive feedback for its reliable tracking features and seamless integration with ski passes, offering users a smooth experience in tracking their ski days and accessing resort information. Users appreciate its functionality and ease of use, although some have mentioned occasional bugs and the need for more features.

#3 Straggler

Ikon Pass

Ikon Pass app faces significant criticism for its unreliable tracking features, frequent crashes, and poor user experience, especially on Android devices. While some users find the app useful for managing pass information and accessing resort data, the majority express frustration over its inconsistent performance and lack of essential features compared to competitors.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, rendering the app unusable for account management and pass purchases. This issue is exacerbated by ineffective customer support and unresolved technical glitches.

I can't sign in, and the website has the same issue, making it impossible to manage my pass.

Tracking Failures

The app's tracking feature is unreliable, often failing to record skiing stats accurately or at all, leading to user frustration. This inconsistency undermines the app's core functionality and user experience.

The app failed to track my skiing on three of the ten days, requiring a backup.

Battery Drain

The app's GPS and tracking features significantly drain battery life, making it impractical for all-day use. Users report needing additional battery support to maintain app functionality throughout the day.

Tracking is a battery killer that requires an extra battery.

Notification Overload

Users are overwhelmed by excessive notifications, including irrelevant advertisements, which cannot be easily disabled. This leads to a negative user experience and app disengagement.

There is no way to stop the app from spamming you with advertisements as notifications.

Inaccurate Stats

The app frequently displays incorrect skiing statistics, such as vertical feet and days skied, which diminishes its reliability and user trust. This issue persists despite users' attempts to troubleshoot.

My total vertical feet for 2024 is highly inaccurate.

Android Compatibility

The app performs poorly on Android devices, with frequent crashes and non-functional features, unlike its iOS counterpart. This disparity creates a subpar experience for Android users.

App doesn't work on Android; tracking and maps are non-functional.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Tracking Failures

Battery Drain

Notification Overload

Users are overwhelmed by excessive notifications, including irrelevant advertisements, which cannot be easily disabled. This leads to a negative user experience and app disengagement.

Inaccurate Stats

Android Compatibility

The app performs poorly on Android devices, with frequent crashes and non-functional features, unlike its iOS counterpart. This disparity creates a subpar experience for Android users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's tracking feature is unreliable and often fails to record my ski days accurately. It's frustrating to see my stats missing or incorrect, especially when I've been skiing all day. Please improve the tracking functionality to match the quality of the Epic app.

Mary Casey

Week of July 22nd, 2025

I can't log in to the app, making it completely useless. The sign-in button does nothing, and I've tried reinstalling the app multiple times. This needs urgent fixing as it's a basic functionality.

Scott Draper

Week of July 22nd, 2025

The app drains my battery significantly, and the tracking stops working after a few runs. Considering the cost of the Ikon Pass, the app should be improving, not getting worse. Please address these issues.

Michael Gumberg

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I can't log in to the app, making it completely useless. The sign-in button does nothing, and I've tried reinstalling the app multiple times. This needs urgent fixing as it's a basic functionality.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Ikon Pass

Top Insights This Week

Login Issues

Tracking Failures

Battery Drain

Inconsistent Notifications

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts