Alo Yoga

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Alo Yoga's key feedback

Payment Issues

A significant number of users, approximately 10%, experience issues with the payment process, including difficulties with gift cards and being unable to change payment methods once selected. This leads to frustration and abandoned purchases.

The payment process is frustrating, especially when trying to use gift cards or change payment methods.

Account Login Problems

Around 8% of users report issues with account login, including endless loops and password reset failures, which prevent them from accessing their accounts and completing purchases.

I can't log in to my account despite resetting my password multiple times.

App Glitches

Approximately 7% of users encounter app glitches, such as the app jumping around, going blank, or not processing payments during sales, which disrupts their shopping experience.

The app glitches during checkout, preventing me from completing my purchase.

Customer Service Complaints

About 5% of users express dissatisfaction with customer service, citing unhelpful representatives and unresolved issues, particularly regarding package delivery and promotions.

Customer service was unhelpful when I tried to redeem my birthday gift.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nike Training Club

Nike Training Club receives high praise for its variety of workouts, user-friendly interface, and the fact that it is free. Users appreciate the quality of the workouts and the guidance provided by professional trainers, although some have experienced occasional technical issues.

#2 RUNNER UP

Lululemon

Lululemon is highly regarded for its quality products and efficient app, which simplifies shopping and offers fast delivery. However, some users have experienced technical glitches and issues with app functionality, such as music interruptions and location requests.

#3 Straggler

Alo Yoga

Alo Yoga receives mixed feedback, with users praising the quality and comfort of the clothing and the convenience of the app. However, there are complaints about technical issues, customer service, and the high price of products.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Payment Issues

The app's payment process is problematic, particularly with gift cards and switching payment methods, causing frustration and abandoned purchases.

I tried to pay with a gift card, but the app wouldn't let me switch payment methods, leading to a frustrating experience.

Account Login Loop

Users experience an endless loop when trying to log in, where the app fails to recognize their account even after registration and email confirmation.

I registered and confirmed my account, but the app keeps saying I don't have an account, creating an endless loop.

Coupon Failures

Promotional coupons fail to work as intended, leading to disappointment and a perception of unreliable promotions.

App Glitches

The app is glitchy during sales events, preventing successful purchases and causing items to sell out before transactions can be completed.

During the sale, the app glitched and wouldn't let me pay, causing the item to sell out.

International Shopping Barriers

The app does not support international shopping in USD, preventing users abroad from making purchases for delivery upon their return.

I couldn't shop in USD while abroad, which was frustrating as I wanted my package ready when I got home.

Reward Redemption Issues

Users face difficulties redeeming rewards and birthday gifts, with poor customer service exacerbating the issue.

I couldn't redeem my birthday gift, and customer service was unhelpful, making the experience frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

The app's payment process is problematic, particularly with gift cards and switching payment methods, causing frustration and abandoned purchases.

Account Login Loop

Users experience an endless loop when trying to log in, where the app fails to recognize their account even after registration and email confirmation.

Coupon Failures

Promotional coupons fail to work as intended, leading to disappointment and a perception of unreliable promotions.

App Glitches

The app is glitchy during sales events, preventing successful purchases and causing items to sell out before transactions can be completed.

International Shopping Barriers

The app does not support international shopping in USD, preventing users abroad from making purchases for delivery upon their return.

Reward Redemption Issues

Users face difficulties redeeming rewards and birthday gifts, with poor customer service exacerbating the issue.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is really glitchy, especially during sales. I tried purchasing a hoodie during the aloversary sale, but it kept glitching and wouldn't let me pay. I tried both a credit card and Apple Pay, and neither worked, leading to a sold-out item. Also, there's no option to sort reviews by 'most recent' or 'lowest to highest,' which is frustrating.

Sabrina-20

Week of July 22nd, 2025

I recently attempted to shop at Alo, lured in by their sign-up coupon, but was thoroughly disappointed. The coupon simply did not work, and the material of the items I received was cheap and not worth the price. I cannot recommend purchasing from Alo.

Wisam M.

Week of July 22nd, 2025

Payment process is awful. You should give an option for the (visa)gift cards or something. Once you select an option to pay with shop you can’t go back to make a different setup. That drove me crazy!

nursinata

Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Alo Yoga

Top Insights This Week

Payment Issues

Account Login Problems

App Glitches

Customer Service Complaints

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts