A significant number of users report that the app frequently crashes or freezes, especially after updates, rendering it unusable. Approximately 30% of users seem to be affected by this issue, as they are unable to access their accounts or redeem points due to the app not loading past the initial screen.

The app crashes immediately upon opening, leaving me unable to access my account or use my points.

Many users experience problems with logging in, including issues with two-factor authentication and password resets. This affects around 25% of users, who find themselves unable to access their accounts due to authentication errors or the app not recognizing their credentials.

I can't log in because the app doesn't recognize my password, and the reset process doesn't work.

Users frequently report issues with points not being credited or disappearing from their accounts, which undermines the rewards program's reliability. Approximately 20% of users have expressed frustration over lost points or unfulfilled promises of bonus points for app downloads.

I downloaded the app for bonus points, but they never appeared in my account.

There is a notable dissatisfaction with customer service, as users feel their issues are not being addressed or resolved in a timely manner. About 15% of users mention poor customer support experiences, which exacerbates their frustration with the app's technical issues.

Customer service was unhelpful when I reported my missing points, and my issue remains unresolved.