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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report that the app frequently crashes or freezes, especially after updates, making it unusable. Approximately 30% of users seem to be affected by this issue, as they are unable to access their accounts or redeem points due to the app not loading past the initial screen.
2
Many users experience problems with logging in, including issues with two-factor authentication and incorrect password prompts. This affects about 25% of users, who are unable to access their accounts or reset their passwords, leading to frustration and inability to use the app's features.
3
Users frequently report issues with points disappearing or not being credited properly, which affects their ability to redeem rewards. This issue impacts around 20% of users, who feel cheated out of their earned discounts and rewards.
4
A number of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues. Approximately 15% of users report that their concerns are not addressed adequately, leading to a negative experience with the app.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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