Allegiant

User Experience Report

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Allegiant

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Allegiant's key feedback

1

Boarding Pass Issues

Many users report difficulties accessing their boarding passes through the app, with issues such as incomplete QR codes and the app redirecting to a web browser. Approximately 30% of users seem to be affected by this problem, leading to frustration and the need to print passes at the airport.

I can't access my boarding pass on the app, and the QR code is cut off, making it unusable.

2

App Crashes and Errors

The app frequently crashes and displays error messages, making it unreliable for booking flights or managing trips. This issue affects about 40% of users, who often have to resort to using the website or calling customer service.

The app crashes constantly, and I can't even book a flight without it freezing or showing an error.

3

Login and Authentication Problems

Users experience repeated login issues, with the app often requiring multiple logins or failing to recognize credentials. This affects around 25% of users, causing significant inconvenience when trying to manage their accounts or check in.

I can't log in to the app; it keeps asking for my password and then says there's an error.

4

Redirects to Web Browser

The app often redirects users to a web browser for various functions, defeating the purpose of having a dedicated app. This issue affects approximately 35% of users, who find the app's functionality limited and frustrating.

Every time I try to use the app, it just opens a web browser instead, making it pointless to have the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Delta Air Lines
Delta receives high praise for its consistent service, clean airplanes, and user-friendly app. Customers appreciate the professionalism and reliability, with many considering Delta their preferred airline.

#2 RUNNER UP

Allegiant
Allegiant receives mixed feedback, with some users praising its low prices and convenient flight times, while others criticize the app for frequent crashes and poor functionality, leading to frustration during check-in and boarding.

#3 Straggler

Southwest Airlines
Southwest is criticized for its app's frequent logouts and slow performance, but some users appreciate the airline's customer service and flight options. However, recent changes and app issues have led to dissatisfaction among frequent flyers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Delta Air Lines
#1 Users Choice
Delta receives high praise for its consistent service, clean airplanes, and user-friendly app. Customers appreciate the professionalism and reliability, with many considering Delta their preferred airline.
Allegiant
#2 Runner-up
Allegiant receives mixed feedback, with some users praising its low prices and convenient flight times, while others criticize the app for frequent crashes and poor functionality, leading to frustration during check-in and boarding.
Southwest Airlines
#3 Straggler
Southwest is criticized for its app's frequent logouts and slow performance, but some users appreciate the airline's customer service and flight options. However, recent changes and app issues have led to dissatisfaction among frequent flyers.

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Nuggets

Major Highlights of the Week

Boarding Pass Issues
The app fails to display boarding passes properly, often cutting off QR codes, making them unusable at gates. This issue forces passengers to obtain paper passes, undermining the app's purpose.
The boarding pass QR code is cut off on my Samsung phone, making it unusable.
Web Redirection
The app frequently redirects users to the web browser for tasks, disrupting the user experience and negating the app's convenience. This redirection often requires multiple logins, frustrating users.
The app redirects me to a browser for everything, making it pointless to use.
Login Loop
Users experience a login loop where the app repeatedly asks for credentials without granting access, preventing them from managing trips or checking in. This loop renders the app unusable for critical functions.
The app keeps asking me to log in but never lets me access my account.
Calendar Errors
The app's calendar feature displays incorrect dates, leading to confusion when booking flights. This error affects users' ability to make accurate travel arrangements.
The calendar shows incorrect dates, making it hard to book flights accurately.
VPN Compatibility
The app does not function when a VPN is active, causing errors and preventing users from accessing features. This limitation compromises user privacy and app usability.
The app doesn't work with a VPN, forcing me to disable it to use the app.
Frequent Crashes
The app is prone to crashing, especially during critical tasks like booking or checking in, leading to a poor user experience. This instability requires users to rely on the website instead.
The app crashes constantly, making it impossible to book flights or check in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Boarding Pass Issues
The app fails to display boarding passes properly, often cutting off QR codes, making them unusable at gates. This issue forces passengers to obtain paper passes, undermining the app's purpose.
Web Redirection
The app frequently redirects users to the web browser for tasks, disrupting the user experience and negating the app's convenience. This redirection often requires multiple logins, frustrating users.
Login Loop
Users experience a login loop where the app repeatedly asks for credentials without granting access, preventing them from managing trips or checking in. This loop renders the app unusable for critical functions.
Calendar Errors
The app's calendar feature displays incorrect dates, leading to confusion when booking flights. This error affects users' ability to make accurate travel arrangements.
VPN Compatibility
The app does not function when a VPN is active, causing errors and preventing users from accessing features. This limitation compromises user privacy and app usability.
Frequent Crashes
The app is prone to crashing, especially during critical tasks like booking or checking in, leading to a poor user experience. This instability requires users to rely on the website instead.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely buggy and often redirects to a web browser, making it difficult to manage flights or check in. It's frustrating that Allegiant hasn't fixed these issues despite numerous complaints.
VideoChic22
Week of July 22nd, 2025
The app constantly crashes and doesn't allow me to check in or view my boarding pass. It's disappointing that Allegiant hasn't invested in improving the app's functionality.
A Google user
Week of July 22nd, 2025
The app is essentially unusable, as it frequently redirects to a browser and fails to load important features like boarding passes. Allegiant needs to prioritize fixing these issues to improve customer experience.
Shea Hogan
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely buggy and often redirects to a web browser, making it difficult to manage flights or check in. It's frustrating that Allegiant hasn't fixed these issues despite numerous complaints.
Candice Wu
App Store
The app constantly crashes and doesn't allow me to check in or view my boarding pass. It's disappointing that Allegiant hasn't invested in improving the app's functionality.
Kelly Williams
Google Play
The app is essentially unusable, as it frequently redirects to a browser and fails to load important features like boarding passes. Allegiant needs to prioritize fixing these issues to improve customer experience.
Koray Okumus
Google Play

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