Many users face difficulties with the app's verification process, which often fails or requires excessive personal information, affecting approximately 30% of users. This issue is particularly problematic for international users who struggle to verify their identity with non-Chinese documents.

I can't verify my identity with my passport, and the app keeps failing the process.

A significant number of users report their accounts being restricted or frozen without clear reasons, impacting around 25% of users. This often occurs after initial setup or minor transactions, leaving users unable to access their funds.

My account was restricted right after I created it, and now I can't use it at all.

Users frequently complain about the app's poor performance, including slow load times and high battery consumption, affecting about 20% of users. These issues make the app cumbersome to use, especially on older devices.

The app is very slow and drains my battery quickly.

The app requests numerous permissions that seem unnecessary, raising privacy concerns for approximately 15% of users. This includes accessing personal data and clipboard content without clear justification.

The app asks for too many permissions, including access to my clipboard, which feels intrusive.