Alight Mobile

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Alight Mobile

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Alight Mobile's key feedback

1

Login Issues

Many users experience significant difficulties logging into the app, with issues such as repeated login prompts, failure to recognize credentials, and problems with two-factor authentication. Approximately 30% of users report these issues, making it a major barrier to accessing the app's features.

I can't log in, even after resetting my password multiple times.

2

Navigation Challenges

The app's navigation is often described as confusing and unintuitive, with users struggling to find the information they need. This affects around 25% of users, who find the app cumbersome and difficult to use effectively.

It's impossible to find the page I need; everything is buried under layers of menus.

3

Document Upload Failures

A significant number of users report issues with uploading documents, such as receipts for reimbursement, which often results in errors or rejections. This problem affects about 20% of users, hindering their ability to complete necessary tasks.

I can't upload my receipts for reimbursement; the app just glitches out.

4

Performance and Stability

The app is frequently criticized for being slow, crashing, and having poor performance, which frustrates users and disrupts their experience. Approximately 25% of users mention these issues, indicating a need for technical improvements.

The app is so slow and crashes constantly, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ADP Mobile Solutions
ADP Mobile Solutions receives mixed feedback, with users appreciating its functionality for payroll and HR tasks, but many complain about frequent crashes, login issues, and the need for constant updates. Users find the app frustrating due to its unreliability and cumbersome security measures.

#2 RUNNER UP

Workday
Workday is criticized for its complex and confusing interface, with users frequently experiencing login issues and app crashes. Many users express frustration over the app's inability to perform basic functions smoothly, leading to a poor user experience.

#3 Straggler

Alight Mobile
Alight Mobile receives predominantly negative feedback, with users reporting issues such as difficulty logging in, slow performance, and a confusing interface. While some users find it helpful for accessing benefits, many find it unreliable and frustrating to use.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ADP Mobile Solutions
#1 Users Choice
ADP Mobile Solutions receives mixed feedback, with users appreciating its functionality for payroll and HR tasks, but many complain about frequent crashes, login issues, and the need for constant updates. Users find the app frustrating due to its unreliability and cumbersome security measures.
Workday
#2 Runner-up
Workday is criticized for its complex and confusing interface, with users frequently experiencing login issues and app crashes. Many users express frustration over the app's inability to perform basic functions smoothly, leading to a poor user experience.
Alight Mobile
#3 Straggler
Alight Mobile receives predominantly negative feedback, with users reporting issues such as difficulty logging in, slow performance, and a confusing interface. While some users find it helpful for accessing benefits, many find it unreliable and frustrating to use.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login challenges, including repeated credential re-entry and biometric login failures, leading to significant frustration. The app's inability to remember user credentials or facilitate seamless login processes undermines user experience.
Every time I try to log in, I have to find my employer first, and biometrics cannot be enabled.
Document Upload Failures
The app frequently fails to upload necessary documents, such as receipts for reimbursements, causing users to resort to alternative methods like mailing. This critical functionality gap disrupts the app's core purpose of facilitating easy benefit management.
I can't upload documents for reimbursement; the app just loads to a 'page unavailable' message every time.
Navigation Complexity
Users struggle with the app's non-intuitive navigation, which makes finding essential information cumbersome and time-consuming. The app's design does not align with user expectations for straightforward access to benefits and account details.
It's nearly impossible to find the page where you enter a new bank account.
Performance and Stability
The app is plagued by performance issues, including frequent crashes and slow loading times, which severely hinder its usability. These technical problems contribute to a negative user experience and deter users from relying on the app.
The app crashes as soon as it's opened, even after clearing cache and doing a force stop.
Feature Limitations
Key features, such as finding a doctor or accessing specific benefits, are either missing or malfunctioning, limiting the app's utility. Users are often redirected to the website, defeating the purpose of having a mobile app.
Customer Support Deficiencies
The app's customer support is inadequate, with users unable to reach human representatives or receive timely assistance. This lack of effective support exacerbates user frustration and diminishes trust in the app's reliability.
I can't reach a representative over the phone, and the virtual assistant is no help.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login challenges, including repeated credential re-entry and biometric login failures, leading to significant frustration. The app's inability to remember user credentials or facilitate seamless login processes undermines user experience.
Document Upload Failures
The app frequently fails to upload necessary documents, such as receipts for reimbursements, causing users to resort to alternative methods like mailing. This critical functionality gap disrupts the app's core purpose of facilitating easy benefit management.
Navigation Complexity
Users struggle with the app's non-intuitive navigation, which makes finding essential information cumbersome and time-consuming. The app's design does not align with user expectations for straightforward access to benefits and account details.
Performance and Stability
The app is plagued by performance issues, including frequent crashes and slow loading times, which severely hinder its usability. These technical problems contribute to a negative user experience and deter users from relying on the app.
Feature Limitations
Key features, such as finding a doctor or accessing specific benefits, are either missing or malfunctioning, limiting the app's utility. Users are often redirected to the website, defeating the purpose of having a mobile app.
Customer Support Deficiencies
The app's customer support is inadequate, with users unable to reach human representatives or receive timely assistance. This lack of effective support exacerbates user frustration and diminishes trust in the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not intuitive and it is difficult to find the status of submitted claims or request additional feedback. Adding the ability to take pictures in app to submit receipts would be helpful.
John0852
Week of July 24th, 2025
This app needs more work. It lacks in usefulness. I can’t access documents easily or I can’t really do anything without being prompted to use the mobile website.
K@r!oz
Week of July 24th, 2025
App functionally is extremely limited. Submitting expenses results in errors and denials. App is supposed to have verification functionality, that does not work.
Kyle G23
Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not intuitive and it is difficult to find the status of submitted claims or request additional feedback. Adding the ability to take pictures in app to submit receipts would be helpful.
Candice Wu
App Store
This app needs more work. It lacks in usefulness. I can’t access documents easily or I can’t really do anything without being prompted to use the mobile website.
Kelly Williams
Google Play
App functionally is extremely limited. Submitting expenses results in errors and denials. App is supposed to have verification functionality, that does not work.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore