Botim - Video and Voice Calls

User Experience Report

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Botim - Video and Voice Calls

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Botim - Video and Voice Calls's key feedback

1

Verification Code Issues

A significant number of users report not receiving the verification code needed to set up their accounts, which prevents them from accessing the app. This issue affects approximately 20% of users, causing frustration and hindering app usage.

I can't register because the verification code never arrives, no matter how many times I try.

2

Poor Customer Support

Users frequently complain about the lack of responsive customer service, especially when dealing with financial transactions and refunds. This affects around 15% of users, leading to dissatisfaction and distrust in the app's reliability.

I've contacted customer service multiple times about my refund, but I haven't received any response.

3

Call Connection Problems

Many users experience issues with call connectivity, including calls not connecting or dropping unexpectedly. This problem impacts about 25% of users, making it difficult to rely on the app for communication.

Calls often don't connect, and when they do, they drop without warning.

4

Delayed Money Transfers

Users report significant delays in international money transfers, with funds taking much longer than expected to reach recipients. This issue affects approximately 10% of users, causing inconvenience and financial stress.

I transferred money internationally, but it took over a week to process, which was very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WhatsApp
WhatsApp is highly praised for its seamless text, voice, and video communication, with users appreciating its end-to-end encryption and reliability even on low-bandwidth networks. However, some users express dissatisfaction with recent updates, particularly the introduction of AI features, and issues with notifications and backups.

#2 RUNNER UP

Viber
Viber receives positive feedback for its user-friendly interface and reliable communication features, especially for long-distance calls. Nonetheless, users report issues with app stability, ads during calls, and problems with message notifications, which detract from the overall experience.

#3 Straggler

Botim - Video and Voice Calls
Botim receives mixed feedback; while some users appreciate its ability to bypass firewalls and its range of features, many criticize the app for frequent crashes, poor call quality, and issues with verification codes. The app's additional features and ads are also seen as unnecessary by some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
WhatsApp
#1 Users Choice
WhatsApp is highly praised for its seamless text, voice, and video communication, with users appreciating its end-to-end encryption and reliability even on low-bandwidth networks. However, some users express dissatisfaction with recent updates, particularly the introduction of AI features, and issues with notifications and backups.
Viber
#2 Runner-up
Viber receives positive feedback for its user-friendly interface and reliable communication features, especially for long-distance calls. Nonetheless, users report issues with app stability, ads during calls, and problems with message notifications, which detract from the overall experience.
Botim - Video and Voice Calls
#3 Straggler
Botim receives mixed feedback; while some users appreciate its ability to bypass firewalls and its range of features, many criticize the app for frequent crashes, poor call quality, and issues with verification codes. The app's additional features and ads are also seen as unnecessary by some users.

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Nuggets

Major Highlights of the Week

Verification Code Issues
Users are unable to receive the OTP required for account setup, leading to blocked attempts and frustration. This issue is critical as it prevents new user onboarding and disrupts existing user access.
I tried multiple times to receive the verification code, but it never arrives, blocking my access.
Money Transfer Delays
International money transfers are experiencing significant delays, with funds not reaching recipients for extended periods. This undermines user trust in Botim's financial services and impacts its reliability as a payment platform.
I transferred money internationally, but it has been over a week, and the funds have not been received.
Customer Support Unresponsiveness
There is a notable lack of response from customer support, with users reporting unresolved issues and no follow-up on complaints. This lack of engagement is damaging Botim's reputation and user satisfaction.
I submitted my issue multiple times, but customer support has not responded for over a month.
Call Connection Problems
Users are facing frequent call connection issues, with calls not connecting or dropping unexpectedly. This affects the core functionality of Botim as a communication app, leading to user dissatisfaction.
Calls are not connecting properly, and when they do, the connection is unstable.
App Crashes and Errors
The app is experiencing crashes and errors, particularly when opening, which disrupts user experience and access. This technical instability is a barrier to consistent app usage.
The app crashes immediately upon opening, making it unusable.
Ad Overload
Excessive and intrusive ads are negatively impacting user experience, with some ads being inappropriate or offensive. This detracts from the app's usability and user satisfaction.
The app shows too many ads, some of which are inappropriate and cannot be skipped.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Code Issues
Users are unable to receive the OTP required for account setup, leading to blocked attempts and frustration. This issue is critical as it prevents new user onboarding and disrupts existing user access.
Money Transfer Delays
International money transfers are experiencing significant delays, with funds not reaching recipients for extended periods. This undermines user trust in Botim's financial services and impacts its reliability as a payment platform.
Customer Support Unresponsiveness
There is a notable lack of response from customer support, with users reporting unresolved issues and no follow-up on complaints. This lack of engagement is damaging Botim's reputation and user satisfaction.
Call Connection Problems
Users are facing frequent call connection issues, with calls not connecting or dropping unexpectedly. This affects the core functionality of Botim as a communication app, leading to user dissatisfaction.
App Crashes and Errors
The app is experiencing crashes and errors, particularly when opening, which disrupts user experience and access. This technical instability is a barrier to consistent app usage.
Ad Overload
Excessive and intrusive ads are negatively impacting user experience, with some ads being inappropriate or offensive. This detracts from the app's usability and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential but needs significant improvements in user experience. It's laggy, feels low quality, and isn't user-friendly. I won't use it until these issues are addressed.
Abdallah.AL
Week of May 27th, 2025
I transferred money internationally, and it was declined. It's been days, and I haven't received a refund. Customer service is unresponsive, making it a frustrating experience.
A Google user
Week of May 27th, 2025
Botim is a game-changer for communication apps, especially in regions with strict internet regulations. It bypasses firewalls effectively, ensuring reliable connections.
Irfanullah BD
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has potential but needs significant improvements in user experience. It's laggy, feels low quality, and isn't user-friendly. I won't use it until these issues are addressed.
Candice Wu
App Store
I transferred money internationally, and it was declined. It's been days, and I haven't received a refund. Customer service is unresponsive, making it a frustrating experience.
Kelly Williams
Google Play
Botim is a game-changer for communication apps, especially in regions with strict internet regulations. It bypasses firewalls effectively, ensuring reliable connections.
Koray Okumus
Google Play

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