Safeway Deals & Delivery

User Experience Report

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Safeway Deals & Delivery

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Safeway Deals & Delivery's key feedback

1

Delivery Issues

Many users experience problems with delivery services, such as orders being delivered to the wrong address or missing items without refunds. Approximately 10% of users report these issues, leading to dissatisfaction with the delivery service.

I have had several problems with delivery service, including wrong address deliveries and missing items with no refunds.

2

App Login Problems

Users frequently encounter login issues, especially when using VPNs, which prevent them from accessing the app. This affects around 15% of users, causing frustration and hindering their ability to use the app effectively.

Whenever my VPN is on, the app won't let me login, forcing me to disconnect it to use the app.

3

Digital Coupons Glitches

The app's digital coupon system is unreliable, with users reporting that coupons often don't apply at checkout or require multiple scans. This issue affects about 12% of users, making it difficult to take advantage of advertised deals.

Digital coupons never work, and employees confirm the app is broken.

4

Store Selection Errors

The app frequently forces users to reselect their store, even during active orders, causing inconvenience and confusion. Approximately 8% of users are affected by this issue, disrupting their shopping experience.

The app makes me reselect my store even in the middle of an active order, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Safeway Deals & Delivery
Safeway Deals & Delivery receives mixed feedback. Users appreciate the app's ease of use, savings, and friendly staff, but many report technical issues, app crashes, and difficulties with updates. Despite these issues, the app is praised for its convenience and money-saving features.

#2 RUNNER UP

Walmart Grocery
Walmart Grocery is generally well-received for its competitive pricing and wide product range. Users appreciate the convenience and functionality of the app, although some report issues with delivery reliability and technical glitches. The app's evolving features and local produce offerings are also highlighted positively.

#3 Straggler

Instacart
Instacart is praised for its convenience and helpful service, especially for those unable to shop in person. However, users frequently mention high fees, delayed deliveries, and issues with substitutions. While many appreciate the service, there are concerns about app reliability and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Safeway Deals & Delivery
#1 Users Choice
Safeway Deals & Delivery receives mixed feedback. Users appreciate the app's ease of use, savings, and friendly staff, but many report technical issues, app crashes, and difficulties with updates. Despite these issues, the app is praised for its convenience and money-saving features.
Walmart Grocery
#2 Runner-up
Walmart Grocery is generally well-received for its competitive pricing and wide product range. Users appreciate the convenience and functionality of the app, although some report issues with delivery reliability and technical glitches. The app's evolving features and local produce offerings are also highlighted positively.
Instacart
#3 Straggler
Instacart is praised for its convenience and helpful service, especially for those unable to shop in person. However, users frequently mention high fees, delayed deliveries, and issues with substitutions. While many appreciate the service, there are concerns about app reliability and customer support.

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Nuggets

Major Highlights of the Week

VPN Login Issues
The app fails to allow login when a VPN is active, forcing users to disconnect their VPN to access the app, which compromises user privacy and security. This issue is a significant barrier to seamless user experience and needs immediate attention to enhance app accessibility.
I have to disconnect my VPN to use the app and then reconnect.
Store Selection Reset
The app frequently resets the selected store, even during active orders, causing inconvenience and disrupting the shopping process. This issue undermines the app's usability and requires a fix to maintain user engagement and satisfaction.
The app makes you reselect your store, even if you’re in the middle of an active order.
Digital Coupons Fail
Digital coupons often fail to apply at checkout, leading to frustration and a perception of false advertising. This problem diminishes the app's value proposition and needs resolution to restore trust and enhance the shopping experience.
Digital coupons never work, and employees confirm the app is broken.
In-Store Mode Connectivity
The in-store mode is unreliable without a strong cell signal or WiFi, limiting its functionality and user convenience. Improving connectivity and offline capabilities is crucial to ensure consistent app performance in-store.
The in-store mode doesn’t work well without good cell signal or WiFi.
Search Functionality Broken
The search feature is consistently non-functional, making it difficult for users to find products, which severely impacts the app's core utility. Addressing this issue is essential to improve user satisfaction and app reliability.
Frequent App Crashes
The app frequently crashes, especially during critical tasks like payment and order placement, leading to a frustrating user experience. Stabilizing the app's performance is necessary to prevent user attrition and enhance overall satisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
VPN Login Issues
The app fails to allow login when a VPN is active, forcing users to disconnect their VPN to access the app, which compromises user privacy and security. This issue is a significant barrier to seamless user experience and needs immediate attention to enhance app accessibility.
Store Selection Reset
The app frequently resets the selected store, even during active orders, causing inconvenience and disrupting the shopping process. This issue undermines the app's usability and requires a fix to maintain user engagement and satisfaction.
Digital Coupons Fail
Digital coupons often fail to apply at checkout, leading to frustration and a perception of false advertising. This problem diminishes the app's value proposition and needs resolution to restore trust and enhance the shopping experience.
In-Store Mode Connectivity
The in-store mode is unreliable without a strong cell signal or WiFi, limiting its functionality and user convenience. Improving connectivity and offline capabilities is crucial to ensure consistent app performance in-store.
Search Functionality Broken
The search feature is consistently non-functional, making it difficult for users to find products, which severely impacts the app's core utility. Addressing this issue is essential to improve user satisfaction and app reliability.
Frequent App Crashes
The app frequently crashes, especially during critical tasks like payment and order placement, leading to a frustrating user experience. Stabilizing the app's performance is necessary to prevent user attrition and enhance overall satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's in-store mode doesn't work well without a strong signal, and the user experience is a bit odd to navigate, but overall it's a good app for savings and ordering.
vonderlust
Week of July 22nd, 2025
The app frequently logs me out, especially when using a VPN, and the pharmacy account link is buggy, making it nonfunctional.
n0niknm
Week of July 22nd, 2025
The app's search feature is broken, making it hard to find items, and the digital coupons often don't work, leading to frustration.
Archaic live tv
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's in-store mode doesn't work well without a strong signal, and the user experience is a bit odd to navigate, but overall it's a good app for savings and ordering.
Candice Wu
App Store
The app frequently logs me out, especially when using a VPN, and the pharmacy account link is buggy, making it nonfunctional.
Kelly Williams
Google Play
The app's search feature is broken, making it hard to find items, and the digital coupons often don't work, leading to frustration.
Koray Okumus
Google Play

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